Nothing works
App is horrible. Customer service is non-existent. Check Better Business Bureau. AlignerCo has turned into a scam. Going on 6-weeks and still can’t access my “smile projection” to approve. Go with the more reputable aligner companies.
Austin Daniel
Harry was wonderful! Very instructive and met expectations! Would recommend to anyone!
Review
Leo was great. Walked me through each step
Aligners
I liked how they had a video call to walk me through doing the aligners as home. Friendly and helpful.
App ok…
I’ve been a customer for a while and the process has been great but the app is lackluster and I’m not really sure the point of it once you receive your aligners… it’s stuck on “your smile projection is ready” and wants me to approve it but a. I can’t view the projection because it says it wasn’t uploaded yet and b. I ended up approving it via email because the app was not working. I also can’t access the “treatment progress” tab because it’s blanked out. I guess I thought the app would be more engaging, like with reminders of when to go to the next aligner, prompts to upload photos of your teeth every couple of weeks to track the changes, etc. needs improvement.
Edit: as it turns out, they have two separate apps and although I downloaded this one as recommended in the impression kit documentation, the other one called “aligner track” seems to get past the part I was stuck at… so maybe try that one if you’re having the same issues as me.
Edit: as it turns out, they have two separate apps and although I downloaded this one as recommended in the impression kit documentation, the other one called “aligner track” seems to get past the part I was stuck at… so maybe try that one if you’re having the same issues as me.
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