The App is BAD!
The main problem I have with this app is that every single time I click on the icon to enter my app I am forced to reset my password.
If at my . desktop, I do not have to do that. It's online banking, but this app is not the same and it is horrible because as you can imagine I have confused my passwords with the constant password reset.
The facial recognition is a joke. Once set up I should go directly to my account, that doe's not work either.
No option for Zelle. (This is way over due!)
Unable to take a photo of a check and make a deposit with your phone that's something else you at ALIVE need to add to your app.
Please correct those bugs. Thank you.
If at my . desktop, I do not have to do that. It's online banking, but this app is not the same and it is horrible because as you can imagine I have confused my passwords with the constant password reset.
The facial recognition is a joke. Once set up I should go directly to my account, that doe's not work either.
No option for Zelle. (This is way over due!)
Unable to take a photo of a check and make a deposit with your phone that's something else you at ALIVE need to add to your app.
Please correct those bugs. Thank you.
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Horrible app
Everything is horrible on this app first time sign, Mobile app was deleted by accident try go back put mobile app back on can't replace back this just stupid.
Worst App
Every time when I try to login thru the app, it prompted me to change my password over and over again. I will just login to the website and never use the app, until they fix the issue.
Horrible App!
I’ve been with this bank for almost 20 years and this is by far the worst application ever used to access my accounts! It takes more time to get into my accounts through the app than it would just simply calling the bank! Why they decided to upgrade to this I will never understand
Response from developer
We are so sorry to hear that you are experiencing slowness while accessing our mobile app. Our team really appreciates that feedback and strives to continuously make improvements that will enhance our members experience. Although we were unable to recreate this particular issue at this time, it has been reported to our developers for review. Thank you very much for your long-time membership with Alive CU, we truly appreciate it.
Ugghhh
The fact that I have to login every time I come to this app it’s annoying y’all need to fix it or put it back how it was because there was no problem the first time I have never had a problem with this app until the most recent update. Like come on how long do we have to deal with these problems
Still terrible 7 months later
When the app updated we were promised that issues would be fixed. Yet I still can’t see both of my accounts on the same page like I used too, can’t log in with face recognition, no quick view just to see how much is in the acct, transferring and depositing is still more of a hassle than it used to be. I’m honestly thinking about closing my account and moving everything to another bank I’ve been using, all over an app (after having this acct for 16yrs).
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Going backwards from the previous Ap
Short and sweet:
No longer able to see pending transactions in the feed.
Available balance is hidden in the weeds. You have to get all the way into the accounts to see available funds
Bill pay is tedious at best and very difficult to see the font is TINY. Again you have to open each individual transaction to see the amount to be paid once it is scheduled.
Toggling between screens is not straightforward.
Most importantly facial recognition is no longer available so logging in now adds another layer to the mix.
In my opinion I would rather have the old application back.
No longer able to see pending transactions in the feed.
Available balance is hidden in the weeds. You have to get all the way into the accounts to see available funds
Bill pay is tedious at best and very difficult to see the font is TINY. Again you have to open each individual transaction to see the amount to be paid once it is scheduled.
Toggling between screens is not straightforward.
Most importantly facial recognition is no longer available so logging in now adds another layer to the mix.
In my opinion I would rather have the old application back.
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Love the new look and feel
It took some getting use to the changes but now I’m up and running! Love that I can view my credit score/rating through the app.
update is a pain to use
why change something that was working quite well? new app is very buggy!
Terrible! Shows late transactions
Whoever was in charge of updating the app needs to go back. I literally get updates on my money being withdrawn 2 days after I pay for something. It’s insane how slow they are to update money has been taken out of my account. On top of this the new interface is just confusing
Problem with app
I hate this Bank I’m Changing the whole Banking to VyStar you don’t have completely access to your money and you always having problems with the app
David
There was only 1 or 2 things I wanted like lock cc and round up savings. What they did is take 5 steps backwards.... no pending, having to log in ever time, no Face ID or password only come on do better.....
Not so happy
Do not like this new update. Can not see pending transactions. Not good at all, we need to see that. After all the times my accounts have been hacked, I would rather catch them pending then after and all my money is gone.
HORRIBLE UPDATE!
There was nothing wrong with the old app! I would give it zero stars if I could.
Horrible
The App had me jump through a bunch of hoops and all I want to do is mobile deposit a check. This it will not allow.
just why?????
all was well ! now i want to change banks mobile access is so important half the time the app wont work . pending transactions no longer a thing. takes 4 mins just to move my money. No useful tabs who ask to add credit scores like doing to much!!! just why? we didn’t ask for this!
Cannot even log in
I loved the old app. I had peace of mind because my account was so accessible. Now, I cannot even log on. Please bring the old app back.
Absolutely terrible
Since the new update Face ID is not an option, which means taking the time to log in every single time. Additionally, everything takes at least 5-10 minutes to load whether using data or WiFi. Money is not easily accessible. Transfers are not easily accessible, or easily transferred.
The old app was not broken, it did not need to be fixed or changed.
The new app is terrible.
The old app was not broken, it did not need to be fixed or changed.
The new app is terrible.
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New is NOT better
The old app was more user friendly and had more functions. This new app is awful. It doesn’t allow finger print access, It’s difficult to make a transfer, you have to signed in completely every time even if you choose to remember my user name - it doesn’t. Not a good update.
Can’t get on
Every time I try to get on the app I get Error occurred!!! This is starting to really bother me what I’m used to checking my account three or four times a day. No one can seem to help
