Good and very useful but needs fixes
It’s a good app and is very useful, however it still has a few bugs that need fixing. When using the app to charge the vehicle it will accept the charger and start the process. However I have had few instances where you cannot stop the charge on the app and an error message appears. The app will reset itself and you have to log back on which again will not allow you to and another error message will appear. If you try reset your password because it won’t let you do it. The password reset will only work under WiFi. One day this is going to happen when you need it the most without WiFi . Also ,can you provide either face or fingerprint login to log onto the app, you have to do this to start the charge so I believe the option should be available for both.
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Please test updates before release!
I can no longer login with my correct credentials and when I try to reset my password it says: Something went wrong (999) and provides no link to a way forward eg support.
I then went to the website, found a telephone number, called them and discovered they all went home at 17:15 pm.
It should be a fundamental feature of updates that your login details are retained!!
I then went to the website, found a telephone number, called them and discovered they all went home at 17:15 pm.
It should be a fundamental feature of updates that your login details are retained!!
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Unreliable
Do not rely on this app, it reports that there is only one charge point available when there are 2. Then won’t let you charge because app says the charge point is not available when it clearly is. Sort it out allstar before someone gets stranded
Absolute joke
Latest updates made this app unusable as my email address suddenly is not supported and I can’t login. Filled call back form on the website three times got callback once and someone put the phone down on me. Wouldn’t be using they services but it’s company card so no choice avoid if you can
Useless if you want petrol
I have this app to go with my Allstar chargepass card . I have a petrol car but all I see on the screen is diesel sites and ev charge points, there is no way to just display petrol sites. And sites such as Stourport Tesco are 100’s of meters from the actual station so if you don’t know where it is you have no chance of finding it. Also doesn’t show what card is registered so you have no idea if it’s correct
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