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Allstar Reviews: Is It Legit?

Allstar: Fuel & EV Charging
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Customer Experience

Positive experience34.6% of reviews
Neutral15.4% of reviews
Negative experience50.0% of reviews

~ Based on 26 written reviews from the US App Store.

Is Allstar Safe?

Allstar: Fuel & EV Charging appears safe based on user ratings. AppsHunter Safety Score for Allstar is 92/100.

This assessment is based on 1,346 user ratings, with an App Store average of 4.6/5.

Is Allstar Legit?

Allstar: Fuel & EV Charging appears to be a legitimate app. AppsHunter Legitimacy Score for Allstar is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Good and very useful but needs fixes

It’s a good app and is very useful, however it still has a few bugs that need fixing. When using the app to charge the vehicle it will accept the charger and start the process. However I have had few instances where you cannot stop the charge on the app and an error message appears. The app will reset itself and you have to log back on which again will not allow you to and another error message will appear. If you try reset your password because it won’t let you do it. The password reset will only work under WiFi. One day this is going to happen when you need it the most without WiFi . Also ,can you provide either face or fingerprint login to log onto the app, you have to do this to start the charge so I believe the option should be available for both.
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C7Chris h 72

Please test updates before release!

I can no longer login with my correct credentials and when I try to reset my password it says: Something went wrong (999) and provides no link to a way forward eg support.
I then went to the website, found a telephone number, called them and discovered they all went home at 17:15 pm.
It should be a fundamental feature of updates that your login details are retained!!
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RRintym

Unreliable

Do not rely on this app, it reports that there is only one charge point available when there are 2. Then won’t let you charge because app says the charge point is not available when it clearly is. Sort it out allstar before someone gets stranded
EEEv Eddie

Absolute joke

Latest updates made this app unusable as my email address suddenly is not supported and I can’t login. Filled call back form on the website three times got callback once and someone put the phone down on me. Wouldn’t be using they services but it’s company card so no choice avoid if you can
AAlfa012

Useless if you want petrol

I have this app to go with my Allstar chargepass card . I have a petrol car but all I see on the screen is diesel sites and ev charge points, there is no way to just display petrol sites. And sites such as Stourport Tesco are 100’s of meters from the actual station so if you don’t know where it is you have no chance of finding it. Also doesn’t show what card is registered so you have no idea if it’s correct
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AAppleStuffy

Driver

Love the options available
SSooherbert

Hit and miss

Used for work and sometimes you can use a charging point one day and the next time it’s not showing on the map! This is very frustrating.
C7Chris h 72

Not displaying

This app used to display all EV charge point. Since update no charge points are displayed, really annoying when you 5 % and need to find a charger.
Please fix this.
Sspringbok71

Response from developer

Hi, sorry for the issue you are encountering. I cannot replicate any issues my end. If you could send an email to adam.buttigieg@corpay.com with more details and screenshots/recordings, I can hopefully advise as to what is going on. Kind regards.

Stopped showing chargers

App has decided to stop showing chargers so now I have to use another app to find charging sites and hope they allow me to use rfid card on site as I can’t pay on allstar app if I can’t find the charger. Rubbish!
CCarlosmingos

Response from developer

Hi, sorry for the issue you are encountering. I cannot replicate any issues my end. If you could send an email to adam.buttigieg@corpay.com with more details and screenshots/recordings, I can hopefully advise as to what is going on. Alternatively, please uninstall and reinstall the app and see if that helps. We have had a report that this fixes the issue you are facing. Kind regards.

Pretty Good but…

Great app seems to work well. Only issue is that it lists chargers that members of the general public have no access and would get a parking ticket for.
SCSargent Colon

Impossible to add your All star Card on the app so I can’t even use it to recharge my electric car

I have been trying for about a month to upload my card and even called the customer service without helpful assistance.
KKate33695

Response from developer

Hi there, sorry you are having issues with lodging your Allstar card in the app. If you could drop me an email on adam.buttigieg@corpay.com, with your card details, I can do some investigation for you. Thank you.

Terrible app

App is awful, doesn’t accept login details even though they are correct and work if entering in a web browser
GGoldenRetrieverMad

Response from developer

Hi, sorry for the issue you are encountering. If you could send an email to adam.buttigieg@corpay.com with more details and screenshots/recordings, I can hopefully advise as to what is going on. Kind regards.

Great app.

Easy to use and quick to find stations. Needs a little jazzing up. Some colour perhaps and a few tweaks to the interface to make a bit less bland.
VVibratinMonkey

Not very good

The app says that the Allstar co-pilot app helps you get the best from your Allstar card & provides a hassle free experience when it comes to recharging & refuelling on the road ….. I had to re-check the Oxford-English definition of “hassle”, as I thought it had been completely rewritten & I was out of the loop, but no, it hasn’t - it’s just that Allstar have a very different understanding of the term “hassle free” than anyone not working at Allstar …
I now don’t use the app at all, as a generic search in my area, other areas, in fact the whole of the uk, doesn’t show ANY public EV chargers - which is a bit useless really, when you have an EV vehicle & one of these Allstar cards from work to use … the app now doesn’t even find a nearby charger when I’m sat in the vehicle, charging at a station that it previously could see & tell me the charging rates for & doesn’t let me pay / charge through the app either …. Basically the app is just a waste of time & data to download & use & a waste of memory on my phone.
As others have said, other apps at least tell you where chargers are. Even a search for EV chargers near X on Google maps, brings up more info. than the “hassle free experience” from this app.
Honestly, don’t rely on it or give it any space on your phone, it’s just a pointless app.
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AAlex122333

Response from developer

Hi Alex, sorry for the issues you are experiencing. We haven't heard of any other reports like this, but we would like to try and investigate further. Can you please email me some screenshots / screen recordings of what you are seeing? My email address is adam.buttigieg@corpay.com. Thank you, Adam.

Card

App won’t let me add card. Says info on card is incorrect but it isn’t
DDeanhawksley

Response from developer

Hi Dean, sorry for any inconvenience caused. Can you please send me a screenshot of the error you are seeing to adam.buttigieg@corpay.com. Thanks, Adam

So far so bad

Just downloaded this app and so far its been bad, its not accepting any bank cards keep saying its not valid i had to call my bank to make sure nothing is wrong with my card
BBash133

App doesn’t accept Allstar card and support team can’t resolve

I originally posted a review around the support team not knowing how to support the app or the cards and that is still true. However a developer got in contact following my review and sorted everything so thankyou Adam, it is much appreciated.

Original message - Don’t waste your time here. Have been trying to add my card for 2 weeks now but it fails with a 204 error and support team can’t do anything about it.
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AAndyD1977

Response from developer

Hi Andy, sorry to hear you are having issues lodging your card in the app. Can you please email me on adam.buttigieg@corpay.com with the details that are shown on your card (long card number, expiry date etc.) and I will investigate what is happening. Thank you.

Not showing all chargers

Use another app as this is poor
DKDon’t knor

Response from developer

Hello, we are sorry to hear you are unhappy with the app. We are committed to offering support or making changes following feedback. If you would like to contact me using cameron.bishop@fleetcor.com, I will be happy to raise any suggestions or further feedback you have.

So out of date for EV vehicles.

Only half of the EV charging points that Allstar cover are included on this app.
Use Zap Map and it actually shows when you can use this card. Zapmap is not perfect but much better than this. I’ve nearly been caught out a few times where this app is not showing an eligible EV point in a place where there is one.
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PWpaul web71

Response from developer

Hello Paul, we are sorry to read that you have encountered this problem using the site locator tool. We are committed to resolving any known problems with our app and believe this issue may have been due to your signal/reception at the time of locating the sites. If this is not the case, please share with us screenshots of what you are seeing so we can look into this in greater detail. My email is cameron.bishop@fleetcor.com and I can ensure this is addressed with our app development team.

Easy to use

Good app no problems
FFcjffbjfh

Response from developer

Thank you! We are happy you haven't encountered any issues with the app. Thank you for sharing this great rating with us.