POS
I did exactly what it instructed me to and it even said it was connected and it successfully connected but in the app my device has a little red icon next to it which means it can not see the device and I can not change anything. I erase the device three times and set it up as new each time and it would say success. But when I go to the app after it says it connects it can’t and I can’t change anything and a little red icon. So damn annoying when you pay a ton of money for something and you can’t get it to work. I hate this company and I hope they go bankrupt.
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It won’t work
It won’t connect to wifi, tried everything. App is junk
App needs work
As a code developer, I feel the current state of this app is incomplete and needs an update. Here’s a list of things I have observed and documented - I’m sure there are more…
1) At times the device is unresponsive to changes in app settings. 2) After clicking Chamber History it does not display until Month or Year is clicked. 3) There is no legend for chamber history graph line colors. 4) The chamber history graph does not seem to show correct period in Day display mode. 4) Chamber history day and year modes shows 0 min Operation Time. 5) Chamber History year mode display does not show correct dates or data.
1) At times the device is unresponsive to changes in app settings. 2) After clicking Chamber History it does not display until Month or Year is clicked. 3) There is no legend for chamber history graph line colors. 4) The chamber history graph does not seem to show correct period in Day display mode. 4) Chamber history day and year modes shows 0 min Operation Time. 5) Chamber History year mode display does not show correct dates or data.
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All Good
Been running for about 6 weeks in a Florida garage keeping at 50% humidity and WiFi working fine so fare. All good so far.
Designed to not work?
This app is useless. Changing a password requires you to check your email for a code, and then after putting in the new password and the code, the app says it will email instructions on how to change your password. Didn’t I just do that? Also, the app never sends that email, and the app won’t accept the new password. Rules are not given (no dashes allowed, so auto-password generator doesn’t work), nice.
It’s as if the app sucked SO BAD, that they don’t even want you to be able to log in to see exactly how bad it is.
So, despite an hour of messing around with it and putting in codes, I still can’t log in to see the app.
I hope their software development team sees this review and fires the people responsible.
It’s as if the app sucked SO BAD, that they don’t even want you to be able to log in to see exactly how bad it is.
So, despite an hour of messing around with it and putting in codes, I still can’t log in to see the app.
I hope their software development team sees this review and fires the people responsible.
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Cannot creat account!!
Maddening. Just installed the unit and cannot get the app to work. Have deleted, reset, tried multiple
Times. Please fix this…
Times. Please fix this…
Worst app and customer service
If you are buying from this company to get a dehumidifier you can control remotely…you’re wasting your time and money. The app hasn’t worked for over a year. AlorAir-C tells me they hope to have a new app in 6 months. We spent extra money to get WiFi for controlling remotely. Complete WASTE of money.
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Worst app ever
Cannot login. Tried to create account with 4 variations of a password and none of them will let me log in. Absolute waste.
App never worked
Great product , terrible customer service and app….
Can’t even log in
It worked for about a year. Now it won’t even take a login. Have deleted, reinstalled, reset the machine. It’s a good dehumidifier but the whole point was to be able to control it remotely. Very disappointing. Perhaps Alorair should find a new developer to work on the app…
Absolute Garbage
Do not buy an alorair unit expecting it to work with the app. Have had issues with this app not working for two years now.
Terrible App
Worked at first but now it shows the device but no info shows up. I spent extra to have WiFi so disappointed. I should have looked at these reviews before purchasing.
App is trash!
Just quit working and can’t sign in and email won’t link up. No idea what is wrong…. No customer support at all!
Worse app I have ever used
So bad it will not even create an account
Complete disaster
Hooked it up about a year ago. Took some time and coaxing. Buggy as heck. Over the winter it just stopped working. I’m trying to reconnect it now. Hours wasted. It doesn’t recognize my account. When I try to set up a new one it freezes. It’s basically worse than useless. I wish I could give this a negative star rating.
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App login stopped working - AGAIN!
ArloAir - fix this already! App was working fine for almost two months at least. Has been over a week that it isn't working.
stopped working
app stopped working after 3 days… can’t sign into the app
WiFi Still Not Working
I’m not sure why they can’t fix a simple app but this is the most common complaint on line. DO NOT BUY THE WIFI VERSION OF THEIR PRODUCTS!
Doesn’t Work
App stopped working. Unable to log back in.
Poor Reliability
The app works for awhile and then breaks. It periodically breaks when you need it the most.
