Love having Alpenrose in my world!!
Local or PNW products, fun to try new things, quality and freshness are great, and having the milkman ☺️ give my dog a treat every week makes it all perfect! 🤩
Love it
Their free grocery delivery on a schedule is perfect. The app is getting better all the time.
Does the job
I’ve been using the Alpenrose app on and off for a few years now to manage my deliveries. It’s easy to use and I’ve never encountered any major bugs or difficulties. The overall delivery service is amazing and I’m so happy we’re able to get it here in Camas.
Dark patterns in latest update mislead you into ordering more
The latest update to the app makes it much harder to place a one-time order and much easier to accidentally place recurring weekly orders. For example, selections now default to "every week," and once a selection has been added to your "every week" order, you can't change the item to "next order only." You have to remove the item from your cart and re-add it. Imagine my surprise when I placed what I thought was a one time order for muffins and bread and whipped cream for guests, and next week, I found even more muffins and bread and cream in my delivery box! I like this service, but I have other options for milk delivery if they continue to make it hard to place one-time orders.
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Great service!
I’ve enjoyed weekly deliveries for 2-3 years now, so convenient & expanding product selection, supporting local vendors. I do wish they would offer milk by the gallon instead of just half, though.
Notifications Buggy
Even though I have notifications enabled, sometimes they don’t alert me. I’m used to the notifications when the ordering deadline is approaching, but keep missing it because notifications don’t work! I have to delete the app and reinstall, and even that only works about 50% of the time. Not sure why it’s inconsistent.
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I need app support!
Love the products. However the last two weeks I have had issues w/ the app. It is taking forever to load soo not able to edit order as easily. If this continues I will need to pause my service.
Easy to use
Great app, I’d love some additional flexibility on ordering schedules. Order an item every 3 or 4 weeks, for example in addition to every 1
or 2 weeks. Also, I’d love it if I could order milk in gallons instead of only half gallons.
or 2 weeks. Also, I’d love it if I could order milk in gallons instead of only half gallons.
Disappointed
Sorry to say that Alpenrose delivery service is not the wonderful service I had hoped it would be and, after only 2 weeks I am cancelling.
I learned today that the chosen delivery schedule of every other week (EOW)means every week to the delivery team, unless I go on the site and choose to skip a week. This confusing format also means that items I have selected for EOW delivery come on the dairy’s determination.
To make this even harder to understand is that items added the day before will come promptly but items placed on the “standing order” get shuffled to the following week
The customer service was nil. E-mail communication was scripted and, even the eventual human contact was scripted, leaving no room for the employee to state understanding of the confusing order scenario.
Never thought I would be attaching a negative review to anything Alpenrose.
Here’s hoping they can clean up the ordering confusion and keep the name synonymous with good memories.
I learned today that the chosen delivery schedule of every other week (EOW)means every week to the delivery team, unless I go on the site and choose to skip a week. This confusing format also means that items I have selected for EOW delivery come on the dairy’s determination.
To make this even harder to understand is that items added the day before will come promptly but items placed on the “standing order” get shuffled to the following week
The customer service was nil. E-mail communication was scripted and, even the eventual human contact was scripted, leaving no room for the employee to state understanding of the confusing order scenario.
Never thought I would be attaching a negative review to anything Alpenrose.
Here’s hoping they can clean up the ordering confusion and keep the name synonymous with good memories.
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Response from developer
I'm very sorry for this negative experience. Our system does allow you to set an every other week delivery frequency. I hope you will reconsider canceling service. I encourage you to contact us back to help set up your deliver preferences to meet your needs. The service you have described is not the service we strive to deliver every day, and we'd love the opportunity to make it right.
Hot milk
Wondering why my milk was left outside the cooling box instead we found our milk sitting in the sun inside a bag of melted ice. Not a good start for our first delivery. 😖
Response from developer
Oh no. This is definitely not what you should expect. Please contact us directly at homedelivery@alpenrose.com for assistance. We can make sure this doesn't happen again.
Fabulous!
Love my Alpenrose home delivery.
Perfect for account mgmt!
Makes managing your account easy. Notifications are great!
