Brilliant service
The taxi was on time and the driver was fantastic.
Let down
Have used Alpha Cars before with no issue. Booked a taxi to goto dinner 4 hours before the pickup time and it was accepted. An hour before Alpha cancelled the booking and only by luck I picked up the email. When I rang them they said it was outside their area despite their website stating East Grinstead. Why could they not be honest and at the least ring me to let me know they wouldn’t honour the booking.
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Pointless app
Booked a taxi for 6.30am to go to the train station for a train at 7.08. They took the money. Turned up at 7.02.
There is no point using this app to book anything because they don’t actually schedule taxis to meet the bookings they’ve taken. Awful customer service
There is no point using this app to book anything because they don’t actually schedule taxis to meet the bookings they’ve taken. Awful customer service
2nd time
Pay cash not apple pay, drivers love charging double to the end user!
Alpha Cars Crawley
Order car the night before travel from this app. Car turned up six minutes late and I arrived six minutes late for my appointment and they charged £4 over the quoted price. Never again. Deleting the app and finding another taxi service. No option for zero review stars unfortunately.
