Very expensive but fast taxis
Very expensive taxi fares in the morning but drivers reliable
Poor service
I missed my appointment. booked an appointment for 4:20 as early as 9:30 in the morning so that stuff like look for a driver or all that wait time could be sorted before it’s eventually time for my ride . Tell me why I had to call about 4 times before a driver could be sent to me at 4:35???
Awful!
Same with the automated phone system. Speak to a human they are significantly better!
Future bookings cause confusion
I tried to book a taxi for after the time that my train arrived but I was charged for a no show at the time I made the booking. Probably better to book with another taxi company.
Can’t trust them anymore
New system is a shambles. Booked a trip out and return, trip confirmed on text for the both trips. Return trip text was stealthy removed. Called and suddenly recognised the ride arrived 15 mins later but my trust in Alpha cars has vanished after 6-7 years of reliable service. Do not use.
