So Far So Good
I’m enjoying the app. It allows real time tracking so you’re not waiting for a 30 second time lapse before the app updates the bus location. It also allows for map panning and zoom in and out so you can get a better idea of where the bus is. So far so good in my book.
Map does not moves
I am not sure what has happened to the app since this recent update, but when I go in to track my child’s bus you cannot zoom out or move around on the map in order to get a better view of where the bus is. This is causing a lot of confusion since the bus is hardly on time n your not sure where the bus is until you see it on your road/street.
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Needs to be improved for parents not just to hide impurities!
This is the first year I’ve had to use this app probably because the amount of complaining I did last year about not getting ANY type of updates on the buses! But NOW all of a sudden since said updates were made, I can’t even track our bus because you’ve reduced the viewers search perimeters and there’s only ONE reason you did that and that was to HIDE when the buses are doing something wrong. Because what other reason would you have to NOT allow parents/students to see where their bus is coming from. Before the update, we could see if there’s a big time gap or a small gap between the buses arrival but now we’re just limited to seeing the bus itself coming down one street at a time! For the people that aren’t native to NC, how are we supposed to know what street is what? You don’t even let us look at our home stop anymore let alone the buses distance from it. And I’m pretty sure the numbers listed on the app to reach dispatch was purposely falsified or disconnected! Literally gonna delete this app if changes arent made, literal waste of time.
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Worse than Here Comes the Bus
While they have made a number of improvements to this app in a week, it still lags behind where it should have started given the features of the app it replaced.
Notifications remain inconsistent, in that not everything you check to be notified about notifies you.
The map is outdated and has the wrong school labeling, meaning they pulled data that was probably a decade old to produce this app, for some reason.
Substitute buses have not been logged properly, so tracking is worthless.
It states when the bus should arrive, but doesn’t log the actual arrival time, so there is no way to confirm when the bus arrives at school, for instance.
I have increased by rating by one star because they are clearly listening to feedback, but this was clearly not ready on day one, and I have to question the decision made to switch to something that remains incomplete and inconsistent with what parents need.
I have decreased the rating because they have made it worse. I can no longer zoom out to get a better idea of where the bus is.
Notifications remain inconsistent, in that not everything you check to be notified about notifies you.
The map is outdated and has the wrong school labeling, meaning they pulled data that was probably a decade old to produce this app, for some reason.
Substitute buses have not been logged properly, so tracking is worthless.
It states when the bus should arrive, but doesn’t log the actual arrival time, so there is no way to confirm when the bus arrives at school, for instance.
I have increased by rating by one star because they are clearly listening to feedback, but this was clearly not ready on day one, and I have to question the decision made to switch to something that remains incomplete and inconsistent with what parents need.
I have decreased the rating because they have made it worse. I can no longer zoom out to get a better idea of where the bus is.
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HORRIBLE APP
Supposedly there was an update to this app a few days ago but I don’t see any improvements! I wish my kids school would have kept the previous app because this one is a complete headache. The app seems to only follow the morning bus route. At 3pm, I’m looking for the 3pm bus but instead, the app is displaying the morning bus and I cant figure out why. Additionally the app will often display both the AM and PM buses and it will jump from the PM bus to the AM bus. In other words I have NO CLUE where my children’s bus is. This is ridiculous. Something has to give!
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