For a device so expensive and medically important, I expect the app to not have so many issues
The AlphaTrak3 device and test strips are 3x more expensive than the equivalent human monitor. It’s unacceptable that I’m having multiple connection and timeout errors with this app after just one week of use. Transferring the last result to the app? Timeout error. Adding a simple note that insulin was administered at 9am? Timeout error. Would love to share a chart with my vet but it won’t load - the request timed out!
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About the AlphaTrak three app
This is so amazing it has helped save my pug’s life. Thank you so much AlphaTrak three I love y’all so much God bless.
Easy to use
Great app. Created a chart in seconds. Love it.
Not happy
I can’t get to sync with my phone
Pointless app.
Pointless app. Device is impossible to pair and I tried over 10 times. The device needs a Bluetooth pairing button. Without pairing, the app is pointless.
The 5 star reviews look fake.
The 5 star reviews look fake.
Glucose testing
I’ve had two freestyle libre’s put on my dog. At first, I didn’t think the alpha track was accurate, but after the freestyle Libre, I realized that it is very accurate. I would highly recommend getting this product if you have a dog with diabetes. When you’re not sure where the numbers are, you can use this glucose meter at home where your dog is most comfortable and get quick results!
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Update broke Bluetooth syncing
The most recent update has seemingly broken the ability to sync readings after the monitor automatically powers off. Followed all package instructions and the Bluetooth symbol is flashing, but the app doesn’t recognize it
Response from developer
Thank you for your feedback on Alphatrak v1.4.0. We sincerely apologize for the inconvenience caused by the crash issue. If you haven’t already, please update to the latest version from the Play Store. Everything should now work as expected! Thank you for your feedback on Alphatrak v1.4.0. We sincerely apologize for the inconvenience. Please try the following troubleshooting steps: 1. Log out of the app and log back in. Thanks again for being part of the Alphatrak community. 💙
WTH
This app has wiped all of our data TWICE in the last two months. We have lost 10 months of data and records of our pups diabetes. Now the app doesn’t recognize our meter and isn’t pulling the data over.
I have no intention of ever getting the AlphaTrak again when we have to update our current meter. This is unacceptable for a health app/device.
I have no intention of ever getting the AlphaTrak again when we have to update our current meter. This is unacceptable for a health app/device.
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Buggy app and updates
Prior update removed almost a year of accumulated data. How can I trust the next one?
Not totally deleted, but inaccessible for reporting. All the data is in device history. But no longer connected with my pet.
Can't create a profile either. Because a profile requires an email address, but the app won't ACCEPT one. Can't enter anything in the email field.
Finally, it's outrageous that there is no way to export my data whatever. I could do all the reporting they provide easily enough in a spreadsheet. But I can't lay hands on MY data!
(No, saved BG reports don't help. They can't have more than 24 entries each. )
Not totally deleted, but inaccessible for reporting. All the data is in device history. But no longer connected with my pet.
Can't create a profile either. Because a profile requires an email address, but the app won't ACCEPT one. Can't enter anything in the email field.
Finally, it's outrageous that there is no way to export my data whatever. I could do all the reporting they provide easily enough in a spreadsheet. But I can't lay hands on MY data!
(No, saved BG reports don't help. They can't have more than 24 entries each. )
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Response from developer
Thank you for your feedback. The data you mentioned wasn’t deleted but is linked to separate pet profiles. We investigated and noticed 2 accounts created with the same petowner, both showed data. Regarding the update that affected your accumulated data, I want to assure you that the data was not deleted but has become inaccessible for reporting within the app. This typically happens when there are multiple pets registered under the same owner but with separate profiles. In such cases, data from different pets is stored individually and cannot be merged or accessed collectively through a single profile. The Alphtrak app doesn’t currently support merging data from multiple pets into a single profile, which is why some data may appear inaccessible. We understand the need to export data and will share your feedback with our team for future improvements. Please let us know if you need assistance accessing individual pet histories, if so, reach out to Zoetis customer support team, and we will be happy to help. .
Loses data!
App is terrible loses data stops syncing. Looking into alternatives for my cat through my vet.
Don’t Bother
The AlphaTRAK 3 device is incredibly frustrating to use, and this app only adds to that experience. After tracking readings for two cats, the app stopped working. Stuck at a message indicating that it needed to sync with the server. Why is my data being copied to their server. It’s not a backup. To get app to work again, had to delete it, which deletes all of the associated data on your phone. When attempting to log back into account, would not accept credentials and had to delete old account before allowed to create new one. Finally, was able to sync app to device, but device only holds readings and dates. All activity info painstakingly entered into the app is gone. Furthermore, readings for both cats are now mixed together. Totally useless. Don’t bother using the app. Create a spreadsheet. And they can’t spy on you.
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What did you do!?
I've been using this for almost a year. It wasnt bad, would like a little more but that's for another time. He was stable, reducing my checks to once or twice a week. I go to connect again with BT and all our data has been erased. I can't add my profile info because it won't let me put an email in. I can't login to my account because it doesn't find me and won't let me create a new account unless I work for a clinic. I ask again - what did you do?
Would love some help on this by the way. I can't even reach out through the app support because it won't let me put in my information.
Would love some help on this by the way. I can't even reach out through the app support because it won't let me put in my information.
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Update deleted all saved information
The update completely deleted all the saved information on the app. Months of testing just gone. Absolutely terrible.
Worthless to have downloaded
Thank you for deleting all of the data I accumulated for 6 months, specifically my 11 year old diabetic cat’s profile and his curves, without any notification or warning! It definitely helps that the device barely works and doesn’t sync with the app but at least it turns on and does a measurement. Surely removing that data will help him live a long and healthy life! Seriously, pay your developers more, this is garbage.
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Awful
Used the app for over 6 months, tracked all our progress and then the app update and all records just got deleted! Like that in 1 go 6 months of medical history is gone..so disappointing when it’s your beloved animal health on the line
Please fix the app
When I first got this over a year ago, it worked flawlessly. Then it suddenly stopped letting you upload the glucose reports. You would just get a spinning wheel that would never stop. Today I was attempting to send the latest numbers to my veterinarian and it would not even let me in to upload the data. It asked if I wanted to add a pet and then I got a spinning wheel that never ended. I canceled several times. I went to the App Store to see if there was an update which there was not. I restarted the app several times and then I finally just went into the report section where it told me it found absolutely no data for my pet.
I wound up downloading The app onto my iPad instead, and it took several tries before it actually gave me the pairing code on the meter in order to pair it with the iPad. However, once I did that it did find all of the data from the past and it allowed me to get the latest results although it did not get the last one that was done. And it let me create the glucose curve and when I hit the upload button, it actually seemed to work. However, after typing out an extensive email to my veterinarian explaining what was going on, I realized the glucose curve it had uploaded had no data in it. So yet again, I wound up having to take a screenshot of the glucose curve report and send that.
I was a software developer for 40 years and actually at the end of my career I managed software development. I would never have allowed an application with as many bugs as this has in it to be released. Someone there in development or Q/A is definitely letting the ball drop. And unfortunately, there are not many options out there for managing diabetes in our pets. So we are relying on your company and this app. It would be nice if we could actually not have to spend two hours to get a report to our vet.
I wound up downloading The app onto my iPad instead, and it took several tries before it actually gave me the pairing code on the meter in order to pair it with the iPad. However, once I did that it did find all of the data from the past and it allowed me to get the latest results although it did not get the last one that was done. And it let me create the glucose curve and when I hit the upload button, it actually seemed to work. However, after typing out an extensive email to my veterinarian explaining what was going on, I realized the glucose curve it had uploaded had no data in it. So yet again, I wound up having to take a screenshot of the glucose curve report and send that.
I was a software developer for 40 years and actually at the end of my career I managed software development. I would never have allowed an application with as many bugs as this has in it to be released. Someone there in development or Q/A is definitely letting the ball drop. And unfortunately, there are not many options out there for managing diabetes in our pets. So we are relying on your company and this app. It would be nice if we could actually not have to spend two hours to get a report to our vet.
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What did you do!?
I've been using this for almost a year. It wasnt bad, would like a little more but that's for another time. He was stable, reducing my checks to once or twice a week. I go to connect again with BT and all our data has been erased. I can't add my profile info because it won't let me put an email in. I can't login to my account because it doesn't find me and won't let me create a new account unless I work for a clinic. I ask again - what did you do?!
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All my data is gone
Everything I had in there is completely gone, since the newest update I am speechless... they emailed me to say to update and that everything should be fixed but EVERYTHING IS GONE. All the data I had on my dog is GONE. It’s definitely not fixed!
Your app
It would be better if there was a way to make notes. Especially when sharing with the veterinarian.
Last update kills AlphaTrak
After last update AlphaTrak does not connect to Bluetooth anymore, so app is USELESS!