Don’t bank here
Alternabank has terrible customer service, can barely reach them by phone and get disconnected when you do. They randomly decided to close my account without informing me prior. Terrible! I’d give zero stars if I could.
Great App
this app is really amazing
Great app
Love the app, very easy to use
Can’t deposit cheques
Once again the cheque deposit function is broken. This keeps happening.
Update broke app
After the latest update the deposit function no longer works
Bad app
The app never works correctly and no trustable when you need to have access to your account
No bueno
I can’t log on to my small business banking account. Information is correct, I can use a browser just fine, but can’t log in on the app. Annoying.
Can’t even log on
I can log on a browser and I just reset my password. Alterna support says it’s an app issue and just too bad. Useless
MUST ADD 2FA WHAT ARE YOU WAITING
MUST ADD 2FA WHAT ARE YOU WAITING
Does not work
Since last year the last update I can’t open app it’s ridiculous for big bank can’t have a functioning app
Always down
This app is constantly down at the most inconvenient time. The friday of a long weekend its not working. Alterna already has limited branches, the whole point of this bank is that its an online bank. How fo you have this much issues which essentially makes your whole business premise null.
Terrible replacement for the old app
The old app was good and worked well. The new app is terrible. Biggest issue is that transactions can only be viewed on half the screen, showing no more than 2 or 3 at a time. This app is bad enough that I’d consider leaving Alterna Bank because of it
Doesn’t read cheques
Maybe it reads certain cheques, but definitely not the ones I’m trying to deposit. I’m constantly getting an error that says “Neither of these images appear to be the back of the cheque,” even though the back has “BACK” printed on it in large letters. And here I thought we were entering the AI era. Off to my other bank with this; good thing Alterna isn’t my only one.
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Nevermind
Nevermind
Way worse than old app with iPad
On an iPad:
1. No way to print monthly statement except by taking a screen shot and then printing thru photos.
2. Very hard to even find out how to log out (so easy on home page of old app)
3. Awkward to navigate to allow me to view e statements.
4. The keyboard is half size compared to the old app and I don’t want to have to unlock rotation just to use this app.
5. I could not even use the old alterna app as it wouldn’t let me complete the profile page that is mandatory for the new site; I called them and 20 minutes later she was out of ideas and I was the one who figured out that I had to discard the old app and download this new app to be able to access my banking.
THE OLD APP WAS MUCH BETTER
1. No way to print monthly statement except by taking a screen shot and then printing thru photos.
2. Very hard to even find out how to log out (so easy on home page of old app)
3. Awkward to navigate to allow me to view e statements.
4. The keyboard is half size compared to the old app and I don’t want to have to unlock rotation just to use this app.
5. I could not even use the old alterna app as it wouldn’t let me complete the profile page that is mandatory for the new site; I called them and 20 minutes later she was out of ideas and I was the one who figured out that I had to discard the old app and download this new app to be able to access my banking.
THE OLD APP WAS MUCH BETTER
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Can’t even login with correct credentials
I can’t even login with correct credentials
Très moyen
Pas d’accès aux relevés, pas de valeur à l’échéance affichée pour les CPG. Le bouton de déconnection est placé sous l’onglet Divers. Incompatible avec le iPad. Pour une application bancaire, très très moyen…
Why this downgrade!?
Why are we forced to downgrade to this inferior version?? No ipad natural support + we lose the ability to have multiple logins and swtich between users easily!! I use Alterna on my ipad to use both me and my gf’s accounts and now it’s awful to switch accounts…
Mobile deposit / E-transfer
Tried 15 times to deposit a cheque using mobile cheque deposit. Other Apps take one attempt. Also, e-transfers cannot be deposited without 1st setting up a recipient profile. This is an unnecessary step in other Apps. The e-transfer deposit failed.
I love the live chat!
The new app look and feel is great. I particularly like the new chat functionality - it is so much more convenient than calling.
