Amaryllo User Reviews

Name: Amaryllo - Smart Home Security
Rating: 3.5 (37 reviews)

Amaryllo - Smart Home Security

amaryllo.eu

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Great system but needs two major fixes

I use this app to manage four Amaryllo cameras. I would invest in many more cameras because the cameras are great but the app has two major shortcomings. 1) When I try to connect to any of my cameras on the first try there is a fairly long handshake delay that always gets to 80% then fails with "Error 15". One the second try it gets to 100% and succeeds. This is really frustrating because it has to be a fairly easily fixable error. There are no bandwidth or latency or VPN or firewall issues in these situations but it always takes two tries to connect to any camera. The same house has about six Arlo cameras on the same network that have no such issues. 2) The alarm/alert feature on the cameras works great to activate an audible alert and light whenever motion is detected. However when an entire house is being monitored there should be ONE action on the app home screen to turn off ALL the alarms and alerts for all the cameras at the same house. The alerts should not be buried under multiple levels of menu settings for each camera - when I enter my monitored house i should be able to have the cameras continue to monitor but turn off all the blaring alerts with one easy button then turn them all back on with the same button on the home screen. This is another thing that the Arlo app does with one Arm/Disarm button for all the cameras with one button. If the app had these two features I would use it all the time and add more cameras, however i end up dealing with the blaring alarms from the Amaryllo cameras while i actively use the much easier Arlo app for interactive monitoring, which is a shame because the Amaryllo cameras are far more capable.

Update 18-APR-2023 Still looking for a way to arm/disarm a defined group of cameras into Privacy mode all at once. Every time I walk into the house I have to individually set each camera to Privacy mode to stop all the alarms blaring. This is not a unusual feature, and one that is available on other systems ( like my Arlo, for instance).

Powrby4d

3 years ago

Response from developer

Hi there! Thank you for the review and feedback. We appreciate your honestly and you've made some very valid points. We will be looking into how to enhance the connection time/stability as well as the possible new feature to arm/disarm multiple cameras at the same time. Thank you again for suggestions and should you have any other questions or feedback, feel free to reach us at support.ai@amaryllo.us anytime. Cheers!

Great system but needs two major fixes

I use this app to manage four Amaryllo cameras. I would invest in many more cameras because the cameras are great but the app has two major shortcomings. 1) When I try to connect to any of my cameras on the first try there is a fairly long handshake delay that always gets to 80% then fails with "Error 15". One the second try it gets to 100% and succeeds. This is really frustrating because it has to be a fairly easily fixable error. There are no bandwidth or latency or VPN or firewall issues in these situations but it always takes two tries to connect to any camera. The same house has about six Arlo cameras on the same network that have no such issues. 2) The alarm/alert feature on the cameras works great to activate an audible alert and light whenever motion is detected. However when an entire house is being monitored there should be ONE action on the app home screen to turn off ALL the alarms and alerts for all the cameras at the same house. The alerts should not be buried under multiple levels of menu settings for each camera - when I enter my monitored house i should be able to have the cameras continue to monitor but turn off all the blaring alerts with one easy button then turn them all back on with the same button on the home screen. This is another thing that the Arlo app does with one Arm/Disarm button for all the cameras with one button.
If the app had these two features I would use it all the time and add more cameras, however i end up dealing with the blaring alarms from the Amaryllo cameras while i actively use the much easier Arlo app for interactive monitoring, which is a shame because the Amaryllo cameras are far more capable.

Powrby4d

4 years ago

Installation and/or changing networks is a struggle

Changed network provider. Have app working on iPhone. Unable to configure on iPad Air 4th generation. Once working, it is fairly stable, but any changes are a nightmare. And your YouTube videos do not complete the process. Example, admin QR code generated on iPhone. Unable to have iPad access the QR code.

I was an early adopter. These problems existed then, and still do so today, which is why I did not purchase additional products.

Now back to trying to get this to work.

Red_9786

5 years ago

Amaryllo Apollo camera is terrible

Either the Apollo camera, this app, or both are causing a repeated issue of not loading live camera view. The loading % gets stuck at 40%, and if not that, an error message when clicking on camera settings prevents me from rebooting the camera. I have this Apollo camera installed on the ceiling with the included mount. This is annoying to have to physically get a ladder, unplug, and power cycle this repeatedly.

ILLEGALFOB

6 years ago

Response from developer

Hi Illegalfob, We're sorry to hear that your Apollo has been having issues. We do have a couple of ideas what might be causing the issue, however, we would need to go through some troubleshooting steps first to figure out the root cause. We would suggest removing the camera off of the ceiling in this period to conduct testing. 1. Exchange another set of power cables and adapter (5V2A) and observe if problem persists. 2. Do a complete factory reset (this needs to be done by poking the reset button at the bottom of the camera. Then reinstall the camera. Please observe for a few days to see if the problem persists. Reset: https://youtu.be/0uQ2Sb2oD9Y Install: https://youtu.be/QeFMrp5pVMQ 3. If problem still persists, it may indicated that the MicroSD card is close to defective. To check, please use a PC and head to this site: https://www.sdcard.org/downloads/formatter/index.html (Or you may insert a new MircoSD card into the camera) If you are still experiencing connection issues, we suggestion you email our support team at support.ai@amaryllo.us for further assistance. Thank you. Best, Amaryllo Team

Fast response from developers

Fast response from developers. This tells me they are proactive in fixing any issues and these cameras will be a long term investment. So I changed my review to full 5 stars as they truly deserve it.
The tech in these cameras are above all the others.

Any chance for fixing the issue yet?

Listen2meee

6 years ago

Response from developer

Aug. 28, 2020 Update: Hi there, yes, we have just released a new app update a few days ago that should improve the push notification issue. Please go ahead and update your Amaryllo app and let us know if the issue is resolved. Thank you again for your kind patience. June 19, 2020 Update: We truly thank you for your kind words and for giving us another chance. We are working on finding a fix for this issue, but in the meantime, should you have any questions, you can always email our support team. Thank you and stay safe! Hello, thank you for your comment. We realize this is a major issue and have received similar responses from users. We have been working on trying to find a solution. In the meantime, we have found that the app needs to be running in the background for any push alerts to come through. Please let us know if this resolves the issue. If not, please provide us with more information as to the ios version of your device, the app version, and your phone model and email us at support.ai@amaryllo.us. We thank you for your patience and hope to hear back from you soon.

Terrible!

Trying to connect to and configure the camera using this app is frustrating, to say the least. I recommend Nest or another company for home security - this app is absolute garbage.

Janbeysownwpslalsbcrabsjsj

6 years ago

Battery killer

Would be good to fix the battery consumption. Drain my iPhone with no time now with background refresh and you ca r do anything to stop it (even not allowing background refresh doesn’t help)

vincevd7

7 years ago

App not Google verified for several months

App still says that it is not Google verified so I cannot get my camera to store video recordings on Google Cloud drive. I’m not interested in paying extra for storing on your cloud. Camera is basically useless now.

theMFWIC

7 years ago

Response from developer

UPDATE: Hi there, our app has been fixed, you should be able to enter your account now. We thank you for your patience and hope you have a good day.

App is generally okay

But last update caused issues on iOS 12.4.1
Error 100 constantly when using strong 4G signal on iPhone.
Issues seems to have gone since upgrading to iOS 13 then to 13.1

Maybe just an interoperability issue in preparation of iOS 13.

Worldhosted

7 years ago

Started out great but terrible investment now

I bought 2 cameras through their kick starter campaign on indiegogo. At first, sounded like a great investment, and it did worked for some time... but then a year ago the camera started to act weird. I can’t view or access it through my T-Mobile service. I can ONLY view, access the camera via WiFi. This happened a year ago and it was fixed. BUT this week - out of nowhere - I can’t access my camera again through my phone unless I’m on WiFi. Seriously???! Again?!? Doesn’t it render this security camera useless while I’m on the go? Ugh. Feels like I now wasted $299 for a “half-cooked” idea.

Prinzzzesss

7 years ago

Response from developer

Hello, we would like to help, can you email our support team at support.ai@amaryllo.us so we can work towards learning more about the issue and resolving it? The problem that occurred a couple years ago with T-Mobile was due to the sudden change they made from IPV4 to IPV6, we have since then corrected the problem. Please let us know if this problem occurred every time you are connected to 4G or is it just sometimes? Thanking you in advance for helping us resolve this issue.

Fast and informative

Setup of the cameras was relatively easy, especially given the multiple options for connecting them to WiFi. It was easy to train them to recognize familiar faces, and I was impressed with their responsiveness and quickness in spotting movement and people! I imagine the premium recognition options are equally good.

ezeitz

7 years ago

Response from developer

Thanks for the great feedback! We update our app regularly to enhance performance and better the user experience. If you have other suggestions, please email to support.ai@amaryllo.us! Have a great day!

CCPA Conpliant?

How are you CCPA conpliant?

ΛS|•|

7 years ago

Response from developer

Hi there! Thank you for the question. Due to CCPA's roll out scheduled in 2020, Amaryllo has gotten a jump start on protecting end user's privacy by meeting the CCPA compliance requirements. If you would like to learn more, please visit our website at http://site-1426167-1790-1042.mystrikingly.com/#ccpa-compliance-and-privacy-policy. Have a great day!

So far so good

App is not perfect but keeps improving .

The>

7 years ago

Response from developer

Thank you very much for the feedback! We are constantly improving our app to bring users the best experience.

Great quality and easy set up

Awesome quality cameras and so easy to set up! I also subscribed to the Unlimited Video Storage Plan which is perfect for being able to play back footage and get extra facial recognition 👍🏻 great product

Anne1903

7 years ago

Good quality

We have a few cameras, but AR3S truly stands out. It’s well built and allows both wired or wireless connectivity. The camera’s casing is made of aluminum, and provides a good shield to withstand a wide temperature range. The auto tracking feature is useful to follow all the activity in my home.

kelly 1218

7 years ago

Response from developer

Thank you very much for your feedback!

It was nice, but now it’s trashcam!

At the beginning (Kickstarter), it was a pretty good product. Then, impossible to login when outside without the same WiFi network as the camera. Then.., no more free recording and inclunding in the first offer. Then..., stopped working. Don’t buy for sure!

NewFanBack

7 years ago

Response from developer

Thank you for the feedback! We offer free 30-day trail service for our products. If you would like to continue the service after the free trail service, please subscribe Amaryllo service. For technical support, please write to support.ai@amaryllo.eu. UPDATE: A couple years back, T-Mobile and some telecoms changed their IP settings without notifying vendors. As a result, some of camera links were tentatively unavailable. This issue was resolved in 2018 with a software update. Thank you.

Good value

I have a few kind of security cameras in my Vegas home, but Amaryllo cameras provide both security and good quality to us. I will recommend them to my friends.

Monsterismyson

7 years ago

Response from developer

Thank you very much for your feedback!

Top class

I have 4 cameras and app, using them for building site security and home security. Very good cameras, night vision, facial recognition... works awesome!!!!

Bubbleboy33

8 years ago

Terrible

Worked great until I got a new iPhone . Reset it, connected to WiFi then said not connected to WiFi ???? I have deleted the app more than 4x and reset camera? Now a piece of scrap.

Joe Deni

8 years ago

Response from developer

Thank you for your feedback, if you are experiencing technical difficulties, please don't hesitate to write to us at support.ai@amaryllo.eu. Have a great day!