Return Option
1. You have removed the “Poor Quality” return reason and some other return options. This is not fair to customers because, when we receive a low-quality product, we are forced to select an inaccurate reason to initiate a return. This creates a poor customer experience and should be corrected by restoring the appropriate return reasons.
2. For many products, only the replacement option is available, while the return-for-refund option is not. When a customer receives a low-quality product, they are first required to request a replacement. Then they get the same quality product as replacement, they must then return it to obtain a refund. This process is inconvenient for customers and inefficient for your business.
From a business perspective, this increases your operational costs because you have to deliver a replacement product and then arrange another pickup for the return. Allowing customers to choose a direct refund for low-quality products would save time, improve customer satisfaction, and reduce unnecessary logistics expenses.
I am sharing this feedback based on discussions with many customers who have faced similar issues. I hope you will consider improving these policies for the benefit of both customers and your business.
2. For many products, only the replacement option is available, while the return-for-refund option is not. When a customer receives a low-quality product, they are first required to request a replacement. Then they get the same quality product as replacement, they must then return it to obtain a refund. This process is inconvenient for customers and inefficient for your business.
From a business perspective, this increases your operational costs because you have to deliver a replacement product and then arrange another pickup for the return. Allowing customers to choose a direct refund for low-quality products would save time, improve customer satisfaction, and reduce unnecessary logistics expenses.
I am sharing this feedback based on discussions with many customers who have faced similar issues. I hope you will consider improving these policies for the benefit of both customers and your business.
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Extremely disappointing customer support experience.
Amazon’s customer support has become incredibly frustrating compared to how it used to be. Finding a way to actually reach support is now unnecessarily complicated, and it feels like the process is designed to keep customers stuck in a loop.
Instead of connecting customers with a real support agent, it keeps redirecting to AI support, which often fails to understand the issue or provide a proper solution. When you request a human agent, it shows a “Call Now” option — but clicking it simply takes you back to the beginning of the customer service page, creating an endless loop.
I was previously very happy with Amazon’s customer service, but this experience has completely changed my opinion. A customer should not have to fight through multiple layers just to get basic assistance. The current support system feels like a barrier rather than a solution, and it seriously needs improvement.
Instead of connecting customers with a real support agent, it keeps redirecting to AI support, which often fails to understand the issue or provide a proper solution. When you request a human agent, it shows a “Call Now” option — but clicking it simply takes you back to the beginning of the customer service page, creating an endless loop.
I was previously very happy with Amazon’s customer service, but this experience has completely changed my opinion. A customer should not have to fight through multiple layers just to get basic assistance. The current support system feels like a barrier rather than a solution, and it seriously needs improvement.
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Use at your own Risk!
Very disappointing experience when it comes to undelivered orders. For damaged or unwanted products, the return and refund process works, but that is not the real test. The real problem starts when the parcel never reaches you. Then there is no proper support, no direct contact, and no real resolution. This has happened to me more than once, and the every time it has been absolutely frustrating…. especially since these are Subscription orders and I expect to be on time. They even sent a message saying the parcel was given to the receptionist, which is nonsense because our building has no receptionist at all, only security guards, and they confirmed that nothing was received. This is simply careless and irresponsible. If they are serious about service, they need to deliver in the daytime and take OTP from the registered mobile number before marking an order as delivered
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The worst service delivery platform with the worst customer support team - indifferent people
I have lost count of how many times the delivery agents of this app’s have made my life hell. The customer service team - worse. They don’t have any information about the delivery agent’s whereabouts. I don’t know why are they running this company. I hope this company shuts down. The most useless set of people work in the delivery and customer service team. Their delivery department is also a joke who has no information about the delivery partners assigned by them! A joke. Their only response to everything literally is WAIT. You might as well be dead but you still have to wait for their delivery partners to arrive from heaven and honour us with their presence. Because no one knows where they are. They hire celestial beings whose whereabouts are only known to them. I hate this company’s delivery service and customer support team. They bring the worst out of customers. If you’re having a bad day and want to make it worse, get in touch with them and you will lose the last bit of sanity left in you. A bad company.
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Very Disappointed!!
I'm genuinely baffled that this app was approved for release in its current state. It feels like it was rushed out the door without adequate testing or quality control. The core functionality is riddled with issues that make it almost unusable.
One of the most frustrating aspects of this app is its sorting functionality. It's completely unreliable and essentially renders the feature useless. Despite selecting options to sort products by price, rating, size, color, relevance, etc., the app doesn't actually apply those filters correctly. The results are all over the place, with products appearing in random order that doesn't reflect the user's preferences at all.
This is a major flaw for an online shopping app, as it wastes time and makes the shopping experience incredibly frustrating.
How this got approved is beyond me — a basic feature like sorting should be working flawlessly before release. Until this issue is fixed, I wouldn't recommend relying on the sorting feature at all.
One of the most frustrating aspects of this app is its sorting functionality. It's completely unreliable and essentially renders the feature useless. Despite selecting options to sort products by price, rating, size, color, relevance, etc., the app doesn't actually apply those filters correctly. The results are all over the place, with products appearing in random order that doesn't reflect the user's preferences at all.
This is a major flaw for an online shopping app, as it wastes time and makes the shopping experience incredibly frustrating.
How this got approved is beyond me — a basic feature like sorting should be working flawlessly before release. Until this issue is fixed, I wouldn't recommend relying on the sorting feature at all.
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Worst Customer Service
I have planned an event and order bulk products around 60 as return gifts in my function. However the delivery agent came up with 1 quantity and asked for 60 quantity price . I have made multiple calls requesting them to deliver as i have function planned next day. I have made multiple calls everyone told it will be delivered before 10 pm. At the end they cancelled without informing and finally i have no way around just to sit idle in my event. Worst service you will ever see. No proper customer service,and never supportive in emergency situations. Customer can’t even reach sales team and agents don’t have proper information about the products and status as well. Not sure why they are working just for the sake of attending calls they are there. To all the people who ever are planning for an event from next time don’t depend on this app for bulk order as they don’t even deliver required quantity, colour nothing. Just for naming purpose they have all the UI setup. I literally requested and every agent gave me assurance that they will deliver all the products but end of the day they simply cancel the bulk order making the customers fools
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Wrong Item Delivered, Fake Investigation, Case Closed Without Solution
We would like to bring to your attention an issue regarding our order delivered on 22nd March.
We had ordered Mamypoko baby diapers (Size XS – 124 pads). However, upon opening the package, we found that it contained Size XL diapers (34 pads each, two packs), which is not what we ordered.
Immediately upon noticing the issue, we contacted the delivery staff and informed them about the wrong item. They advised us to raise a complaint, which we did. We were informed that we would receive a response within three days.
As we did not receive any update by the evening, we followed up again. During this, one of your customer service agents, Ms. Laxmi, informed us that as per the investigation team, the order was packed correctly from the warehouse.
However, we would like to clearly state that the item we received is incorrect. We believe this may have been an error during the picking and packing stage. At the same time, we would like to mention that we do not have any concerns regarding the delivery or dispatch team, as the barcode and product description on the outer packaging match our order, leaving no possibility of replacement during transit.
Therefore, we kindly request a reinvestigation of this matter and expect a proper resolution at the earliest.
Thank you for your support.
We had ordered Mamypoko baby diapers (Size XS – 124 pads). However, upon opening the package, we found that it contained Size XL diapers (34 pads each, two packs), which is not what we ordered.
Immediately upon noticing the issue, we contacted the delivery staff and informed them about the wrong item. They advised us to raise a complaint, which we did. We were informed that we would receive a response within three days.
As we did not receive any update by the evening, we followed up again. During this, one of your customer service agents, Ms. Laxmi, informed us that as per the investigation team, the order was packed correctly from the warehouse.
However, we would like to clearly state that the item we received is incorrect. We believe this may have been an error during the picking and packing stage. At the same time, we would like to mention that we do not have any concerns regarding the delivery or dispatch team, as the barcode and product description on the outer packaging match our order, leaving no possibility of replacement during transit.
Therefore, we kindly request a reinvestigation of this matter and expect a proper resolution at the earliest.
Thank you for your support.
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Failed return pickup
placed a return request for an order and contacted customer care multiple times. Each time, I was assured that the return would be initiated from your end and that a courier would come for pickup. Despite initiating the return process three times, no courier representative arrived to collect the item.
It has now been more than 15 days, and I have repeatedly followed up with your customer support team. However, instead of resolving the issue, I am now being asked to arrange a self-return by visiting a courier service and shipping the product myself. This is highly inconvenient and unacceptable, especially after being given repeated assurances of a pickup service.
This experience has been extremely frustrating and has not met the standard of service I expected. I request you to kindly arrange for an immediate pickup of the item and process my refund at the earliest.
It has now been more than 15 days, and I have repeatedly followed up with your customer support team. However, instead of resolving the issue, I am now being asked to arrange a self-return by visiting a courier service and shipping the product myself. This is highly inconvenient and unacceptable, especially after being given repeated assurances of a pickup service.
This experience has been extremely frustrating and has not met the standard of service I expected. I request you to kindly arrange for an immediate pickup of the item and process my refund at the earliest.
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Worst delivery services
I went through the App Store from reviews 4 years ago and honestly, it seems nothing has improved- if anything, the delivery services have only gotten worse. I don't know who put you at no. 04, you are at zero for accountability. I don't even know why you even ask for our feedback if you are not working on it or if you don't want to work on it.
I have faced multiple incidents where I tried to contact support but couldn't reach anyone. On one rare occasion, I managed to get through, all that happened was my complaint got registered. And then what? Is simply registering my complaint enough you think?
Is it not your responsibility to follow up and ensure whether the customer actually received the product or at least got the refund? Because in my case neither I got the product nor the refund.
What is more frustrating is that the delivery agents sometimes don't even show up at the doorstep at all, yet the order gets marked as cancelled or returned to the seller. When contacted, they just make excuses and they try to make me feel guilty that I wasn't there to receive the product. This is completely unacceptable.
How exactly are customers supposed to file a proper complaint against such delivery agents? Is there any real monitoring system in place, or is no one keeping an eye on them?
There is absolutely no one-to-one interaction, just automated FAQs. But what about customers who have issues that don't fit into your predefined FAQ categories?
This level of service shows a serious lack of accountability and customer service.
I have faced multiple incidents where I tried to contact support but couldn't reach anyone. On one rare occasion, I managed to get through, all that happened was my complaint got registered. And then what? Is simply registering my complaint enough you think?
Is it not your responsibility to follow up and ensure whether the customer actually received the product or at least got the refund? Because in my case neither I got the product nor the refund.
What is more frustrating is that the delivery agents sometimes don't even show up at the doorstep at all, yet the order gets marked as cancelled or returned to the seller. When contacted, they just make excuses and they try to make me feel guilty that I wasn't there to receive the product. This is completely unacceptable.
How exactly are customers supposed to file a proper complaint against such delivery agents? Is there any real monitoring system in place, or is no one keeping an eye on them?
There is absolutely no one-to-one interaction, just automated FAQs. But what about customers who have issues that don't fit into your predefined FAQ categories?
This level of service shows a serious lack of accountability and customer service.
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My experience
I placed my last 5 orders with them, but the delivery service was very poor. They never arrived on time — always 10+ minutes late. Once, when they called, I told them I was coming downstairs and asked them to wait, but the delivery person left immediately without even waiting 2 minutes. When I tried calling back, they didn’t answer, and later they cancelled the order themselves.
The second time, I thought maybe it was because I selected Cash on Delivery, so I placed the same order again and paid online. But the same thing happened. They called twice, and when I tried calling back, they didn’t respond. Later, the status was updated as “Delivered,” but I never received the order.
It was very difficult to contact customer support. They have made it so hard to reach them. After that, I decided not to order again. I had been ordering only through online apps before, but recently I placed one more order. It has been more than 20 days and I still haven’t received it. The tracking shows “Unavailable.” It was supposed to arrive on the 27th. I even stayed home and waited, but nothing came.
This is very disappointing. I’m in Chennai city, and if this is happening to me here, please think carefully before placing orders. I strongly suggest ordering through reliable online apps instead.
The second time, I thought maybe it was because I selected Cash on Delivery, so I placed the same order again and paid online. But the same thing happened. They called twice, and when I tried calling back, they didn’t respond. Later, the status was updated as “Delivered,” but I never received the order.
It was very difficult to contact customer support. They have made it so hard to reach them. After that, I decided not to order again. I had been ordering only through online apps before, but recently I placed one more order. It has been more than 20 days and I still haven’t received it. The tracking shows “Unavailable.” It was supposed to arrive on the 27th. I even stayed home and waited, but nothing came.
This is very disappointing. I’m in Chennai city, and if this is happening to me here, please think carefully before placing orders. I strongly suggest ordering through reliable online apps instead.
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Worst customer service
I received my parcel today, but unfortunately, the product was broken. Since it was marked as non-returnable, I immediately tried to use the replacement option. However, the system directed me to contact customer service for further help.
When I reached out, I had one of the worst customer service experiences ever. The representative repeatedly claimed she could not hear me only when I mentioned the issue about the damaged product, yet she had no problem hearing me otherwise. This happened three times, which felt very dismissive. To make matters worse, I could clearly hear background noise, including clapping, which made it seem as though she was not in a proper environment to handle customer issues.
This kind of service is extremely disappointing and unprofessional. I expect proper support and a resolution for the broken product I received—either a replacement or a refund. Please look into this matter urgently.
When I reached out, I had one of the worst customer service experiences ever. The representative repeatedly claimed she could not hear me only when I mentioned the issue about the damaged product, yet she had no problem hearing me otherwise. This happened three times, which felt very dismissive. To make matters worse, I could clearly hear background noise, including clapping, which made it seem as though she was not in a proper environment to handle customer issues.
This kind of service is extremely disappointing and unprofessional. I expect proper support and a resolution for the broken product I received—either a replacement or a refund. Please look into this matter urgently.
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Too low and poor experience
One product I bought and when it was delivered I found it something different so I ordered to return it at the same moment I received. System shows that next day it will be picked up but didn’t for next few days so I have called to costumer care and they have generated new pickup order and again same story happened and again I called to customer care and the same process starts again. Most surprising was that every time I got the reason of not picking up the return was due to parcel is not ready to pick up or customer is not available but no one has came to my place to pick up. Last night again I did a call to customer care and this time it was shocking to hear that the customer care person said that I can’t help you in this regards. A very low and poor response from customer care. It has been almost ten days I am in a his process but the product is still lying at my place and I don’t know whom to say now. I don’t think so there is anyone who is going to hear me.
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A Disappointing Experience with Serious Flaws
I’m genuinely baffled that this app was approved for release in its current state. It feels like it was rushed out the door without adequate testing or quality control. The core functionality is riddled with issues that make it almost unusable.
One of the most frustrating aspects of this app is its sorting functionality. It’s completely unreliable and essentially renders the feature useless. Despite selecting options to sort products by price, rating, size, color, relevance, etc., the app doesn’t actually apply those filters correctly. The results are all over the place, with products appearing in random order that doesn't reflect the user's preferences at all.
This is a major flaw for an online shopping app, as it wastes time and makes the shopping experience incredibly frustrating. How this got approved is beyond me — a basic feature like sorting should be working flawlessly before release. Until this issue is fixed, I wouldn’t recommend relying on the sorting feature at all.
One of the most frustrating aspects of this app is its sorting functionality. It’s completely unreliable and essentially renders the feature useless. Despite selecting options to sort products by price, rating, size, color, relevance, etc., the app doesn’t actually apply those filters correctly. The results are all over the place, with products appearing in random order that doesn't reflect the user's preferences at all.
This is a major flaw for an online shopping app, as it wastes time and makes the shopping experience incredibly frustrating. How this got approved is beyond me — a basic feature like sorting should be working flawlessly before release. Until this issue is fixed, I wouldn’t recommend relying on the sorting feature at all.
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Worst App and service
The worst delivery service a customer can get. I'm really disappointed. I had ordered a product couple of days ago and the app said one of the product was delivered on Saturday and it says the product was delivered but it’s not . I called the customer service and they said the product will be delivered to my address. I also mentioned that the products needs to be delivered to my address and the delivery executive is supposed to call me before delivering the product to make sure I'm home and he needs to deliver the product to me. The supervisor assured me that. The same thing happened yesterday. The delivery executive never called me. And the app says the product was directly handed over to someone at home . I called the customer service again and spoke to a supervisor and he was least bothered to do anything about this. And I got the worst customer service. He was literally interrupting me every time I tried to talk and was talking over me and I got no resolution. Also customer care give fake promises about complaint and no and I got no solution They only care about prime members I think Worst App and service
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Delivery Fraud
So basically I live in Delhi for the first time I thought may it’s my mistake but when it happened 2nd time I was very sure it is delivery guy fraud first time I ordered a power bank worth rs 1000, I wasn’t at my place to I asked the guy to deliver the same to my neighbour. He said okay and asked me to give otp so I gave him one and then when I came back asked my neighbour he said he didn’t get any parcel. I even tried contacting customer care but of no help.
2nd time I ordered an earphone. I didn’t get any call from the delivery guy and no number was shown on the app too. But then I get a message the order will be delivered tomorrow as we were unable to contact you. The very next day same thing happened again and then I got a message from a four digit number ki order le lo Wrna cancel ker Duga as I rushed to the delivery guy he said call nhi lg rha tha ab kal lena. I went so far leaving my work to collect the order and then he refused to give and asked me collect the next day. Then obviously I called the customer care regarding this and she called the delivery guy asking him for the reason and he said that his number was blacklisted which wasn’t true because my order history was very clear and when I asked customer care to verify what he said about my number she said we don’t have access to it I mean what rubbish. Very disappointed and disgusted with their service though she assured me to get it deliver today or by tomorrow but I am still sceptical about it. Will soon update about it
2nd time I ordered an earphone. I didn’t get any call from the delivery guy and no number was shown on the app too. But then I get a message the order will be delivered tomorrow as we were unable to contact you. The very next day same thing happened again and then I got a message from a four digit number ki order le lo Wrna cancel ker Duga as I rushed to the delivery guy he said call nhi lg rha tha ab kal lena. I went so far leaving my work to collect the order and then he refused to give and asked me collect the next day. Then obviously I called the customer care regarding this and she called the delivery guy asking him for the reason and he said that his number was blacklisted which wasn’t true because my order history was very clear and when I asked customer care to verify what he said about my number she said we don’t have access to it I mean what rubbish. Very disappointed and disgusted with their service though she assured me to get it deliver today or by tomorrow but I am still sceptical about it. Will soon update about it
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Issue with undelivered orders
I am happy with the overall service provided by them. Even for damaged or unwanted item, their return/refund policy is good. Problem starts when an order is not delivered. There is no “ one to one “ interaction available. You just state item is not delivered and sit wondering what next, This has happened with me thrice. First time I didn’t bother as the amount was negligible. Second time, they noticed and made the delivery. But third time no such luck. The chat options are for damaged/missing part in the shipment. But what do I do when the delivery has not happened and at quite late in the night I get a message that “item was handed over to the receptionist “
First of all, our society doesn’t have a receptionist. Only security guards are there. They claim not to have received any parcel for our flat. As there is no option to reach customer care directly,
I will suggest two options:
Attempt delivery during day time
Send OTP on registered mobile number
First of all, our society doesn’t have a receptionist. Only security guards are there. They claim not to have received any parcel for our flat. As there is no option to reach customer care directly,
I will suggest two options:
Attempt delivery during day time
Send OTP on registered mobile number
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Horrible Customer Service
Rating: 0/5 stars
I recently had an awful experience with your customer service. After waiting on hold for nearly an hour, I was greeted by a rude and unhelpful representative. They had no knowledge of their products and failed to resolve my issue. Despite multiple promises of resolution, I never got a resolution other than a standard reply of placing new orders for orders which I never cancelled. The lack of professionalism and efficiency was astounding. I feel like cheated when I had bought prime membership and ordered products during prime day sale but products weren’t delivered and my orders were cancelled and was asked to place new orders for regular price. Basically I was manipulated to buy the prime membership without a plan of delivery and after I purchased the membership, I am asked to place new orders for expensively price. So prime membership was just a trick to loot money. Isn’t that cheating and fraud?
I recently had an awful experience with your customer service. After waiting on hold for nearly an hour, I was greeted by a rude and unhelpful representative. They had no knowledge of their products and failed to resolve my issue. Despite multiple promises of resolution, I never got a resolution other than a standard reply of placing new orders for orders which I never cancelled. The lack of professionalism and efficiency was astounding. I feel like cheated when I had bought prime membership and ordered products during prime day sale but products weren’t delivered and my orders were cancelled and was asked to place new orders for regular price. Basically I was manipulated to buy the prime membership without a plan of delivery and after I purchased the membership, I am asked to place new orders for expensively price. So prime membership was just a trick to loot money. Isn’t that cheating and fraud?
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Shame on this app and their service
Worst application that i have ever used ... i placed the order on the delivery date i contact the delivery agent to confirm whether the order is with him or not he confirms the order and says to delivered it in 1 hour i wait till the whole that pren didn't come and even not attending the calls as well so i contact the customer agent and make the complaint against thr prsn after 15 mins my order get canceled and the reason showing," your is canceled due to unacceptable at your delivery address by you" how's that possible... i have prime membership and still facing such problems.. shame on such service.
Even when delivery partner comes to deliver the package, they ask us to come downstairs even when the security guard allows them to deliver on doorstep. Packages mostly gets delivered in my office time and i cant ask my old parents to go downstairs and collect the parcel. Shame on “PRIME MEMBERSHIP “
Even when delivery partner comes to deliver the package, they ask us to come downstairs even when the security guard allows them to deliver on doorstep. Packages mostly gets delivered in my office time and i cant ask my old parents to go downstairs and collect the parcel. Shame on “PRIME MEMBERSHIP “
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Team of Liers
To Whom It May Concern, As a long-time customer of your e-commerce platform, I am extremely disappointed and frustrated with the handling of my recent order. For the past seven days, I have been given repeated excuses that my product is "in transit," yet there has been no confirmation or update on its exact location. Each time I contact customer service, I am met with vague promises that my order will be delivered "today" or "tomorrow," only to have the date pushed back again and again. Despite raising my concern over 50 times, I have received no satisfactory answers, only empty assurances and new delivery dates. This level of service is unacceptable for a company of your stature. If this issue is not resolved immediately, I will be left with no choice but to escalate my complaint through all available channels, including social media and consumer protection agencies. I expect prompt action and clear communication regarding the status of my order.
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Just disappointed
No 1? My friend ordered a dishwasher worth 45k and it was broken when it arrived, no where it was mentioned that some open box policy is applicable on it, delivery partner also didn’t bother to mention. When she called the customer care they said they sent a mail, and that’s all, one of the mail of other 100 mails she receives every day. For the OTP text also they didn’t care to mention that the customer should ensure that there is no damage in the product. Yes they expect us to check the entire machine for an hour long making the delivery partner also wait to get the OTP from us, a Protocol which was sent by a mail to her and reached the spam. They expect us to check spam also for their valuable information conveyed just through mail. Highly highly disappointed as they don’t get that a major chunk of Indian population barely know how to use Internet!!!
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