Worst customer service and delivery experience ever
I have lost count of how many times I’ve had to deal with the worst customer service and delivery experience from this app. Every single time, there seems to be a new problem — wrong items, defective or damaged items, missing items, delayed deliveries, and endless delays in getting refunds.
The worst part is the customer service. They rarely have proper information about the delivery, the delivery agent, or even the status of the complaint. Whenever there is a problem, the only response seems to be “please wait.” Wait for the delivery, wait for a replacement, wait for a response, and then wait even longer for the refund.
I genuinely don’t understand how a company can have such poor coordination between its delivery and customer service teams. Receiving the wrong or defective item is already frustrating, but having to repeatedly contact customer support and then wait weeks for a refund makes the entire experience even worse.
This has happened far too many times. Wrong items, defective items, delayed deliveries, and delayed refunds — every order feels like another problem waiting to happen.
This is by far one of the worst delivery and customer service experiences I have ever had. Customers should not have to spend so much time chasing a company to correct its own mistakes. Extremely disappointing and completely unacceptable.
The worst part is the customer service. They rarely have proper information about the delivery, the delivery agent, or even the status of the complaint. Whenever there is a problem, the only response seems to be “please wait.” Wait for the delivery, wait for a replacement, wait for a response, and then wait even longer for the refund.
I genuinely don’t understand how a company can have such poor coordination between its delivery and customer service teams. Receiving the wrong or defective item is already frustrating, but having to repeatedly contact customer support and then wait weeks for a refund makes the entire experience even worse.
This has happened far too many times. Wrong items, defective items, delayed deliveries, and delayed refunds — every order feels like another problem waiting to happen.
This is by far one of the worst delivery and customer service experiences I have ever had. Customers should not have to spend so much time chasing a company to correct its own mistakes. Extremely disappointing and completely unacceptable.
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VV&GOUDA
Worst support team ever
This is a serious complaint regarding my missing item and the refund that was promised to me.
The particular item I am complaining about was NOT delivered. Although another item from the same order was delivered, this item was missing. I had already contacted customer support and was clearly informed that the issue would be resolved and the refund would be processed by the 31st. However, despite this assurance, the refund has still not been processed.
What is more concerning is that now customer support is refusing to assist me, my calls are being disconnected, and I am being told that nothing can be done simply because the order is showing as “delivered.” This is not an acceptable resolution when the specific item was never received.
I have already waited and cooperated with your customer-service process based on the assurances given to me. I now expect this matter to be taken seriously and the refund to be processed without any further delay.
If this issue is not resolved, I will be forced to escalate the complaint through the appropriate consumer grievance authorities. Please do not close this complaint without actually resolving the issue.
I lost almost 500 and god knows how many times they do this its better to use flipkart or myntra than this
The particular item I am complaining about was NOT delivered. Although another item from the same order was delivered, this item was missing. I had already contacted customer support and was clearly informed that the issue would be resolved and the refund would be processed by the 31st. However, despite this assurance, the refund has still not been processed.
What is more concerning is that now customer support is refusing to assist me, my calls are being disconnected, and I am being told that nothing can be done simply because the order is showing as “delivered.” This is not an acceptable resolution when the specific item was never received.
I have already waited and cooperated with your customer-service process based on the assurances given to me. I now expect this matter to be taken seriously and the refund to be processed without any further delay.
If this issue is not resolved, I will be forced to escalate the complaint through the appropriate consumer grievance authorities. Please do not close this complaint without actually resolving the issue.
I lost almost 500 and god knows how many times they do this its better to use flipkart or myntra than this
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WEWirst customer experience
Return Option
1. You have removed the “Poor Quality” return reason and some other return options. This is not fair to customers because, when we receive a low-quality product, we are forced to select an inaccurate reason to initiate a return. This creates a poor customer experience and should be corrected by restoring the appropriate return reasons.
2. For many products, only the replacement option is available, while the return-for-refund option is not. When a customer receives a low-quality product, they are first required to request a replacement. Then they get the same quality product as replacement, they must then return it to obtain a refund. This process is inconvenient for customers and inefficient for your business.
From a business perspective, this increases your operational costs because you have to deliver a replacement product and then arrange another pickup for the return. Allowing customers to choose a direct refund for low-quality products would save time, improve customer satisfaction, and reduce unnecessary logistics expenses.
I am sharing this feedback based on discussions with many customers who have faced similar issues. I hope you will consider improving these policies for the benefit of both customers and your business.
2. For many products, only the replacement option is available, while the return-for-refund option is not. When a customer receives a low-quality product, they are first required to request a replacement. Then they get the same quality product as replacement, they must then return it to obtain a refund. This process is inconvenient for customers and inefficient for your business.
From a business perspective, this increases your operational costs because you have to deliver a replacement product and then arrange another pickup for the return. Allowing customers to choose a direct refund for low-quality products would save time, improve customer satisfaction, and reduce unnecessary logistics expenses.
I am sharing this feedback based on discussions with many customers who have faced similar issues. I hope you will consider improving these policies for the benefit of both customers and your business.
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NSNitish Swami
Extremely disappointing customer support experience.
Amazon’s customer support has become incredibly frustrating compared to how it used to be. Finding a way to actually reach support is now unnecessarily complicated, and it feels like the process is designed to keep customers stuck in a loop.
Instead of connecting customers with a real support agent, it keeps redirecting to AI support, which often fails to understand the issue or provide a proper solution. When you request a human agent, it shows a “Call Now” option — but clicking it simply takes you back to the beginning of the customer service page, creating an endless loop.
I was previously very happy with Amazon’s customer service, but this experience has completely changed my opinion. A customer should not have to fight through multiple layers just to get basic assistance. The current support system feels like a barrier rather than a solution, and it seriously needs improvement.
Instead of connecting customers with a real support agent, it keeps redirecting to AI support, which often fails to understand the issue or provide a proper solution. When you request a human agent, it shows a “Call Now” option — but clicking it simply takes you back to the beginning of the customer service page, creating an endless loop.
I was previously very happy with Amazon’s customer service, but this experience has completely changed my opinion. A customer should not have to fight through multiple layers just to get basic assistance. The current support system feels like a barrier rather than a solution, and it seriously needs improvement.
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MMi.zav
Use at your own Risk!
Very disappointing experience when it comes to undelivered orders. For damaged or unwanted products, the return and refund process works, but that is not the real test. The real problem starts when the parcel never reaches you. Then there is no proper support, no direct contact, and no real resolution. This has happened to me more than once, and the every time it has been absolutely frustrating…. especially since these are Subscription orders and I expect to be on time. They even sent a message saying the parcel was given to the receptionist, which is nonsense because our building has no receptionist at all, only security guards, and they confirmed that nothing was received. This is simply careless and irresponsible. If they are serious about service, they need to deliver in the daytime and take OTP from the registered mobile number before marking an order as delivered
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NNabin887
