Return Option
1. You have removed the “Poor Quality” return reason and some other return options. This is not fair to customers because, when we receive a low-quality product, we are forced to select an inaccurate reason to initiate a return. This creates a poor customer experience and should be corrected by restoring the appropriate return reasons.
2. For many products, only the replacement option is available, while the return-for-refund option is not. When a customer receives a low-quality product, they are first required to request a replacement. Then they get the same quality product as replacement, they must then return it to obtain a refund. This process is inconvenient for customers and inefficient for your business.
From a business perspective, this increases your operational costs because you have to deliver a replacement product and then arrange another pickup for the return. Allowing customers to choose a direct refund for low-quality products would save time, improve customer satisfaction, and reduce unnecessary logistics expenses.
I am sharing this feedback based on discussions with many customers who have faced similar issues. I hope you will consider improving these policies for the benefit of both customers and your business.
2. For many products, only the replacement option is available, while the return-for-refund option is not. When a customer receives a low-quality product, they are first required to request a replacement. Then they get the same quality product as replacement, they must then return it to obtain a refund. This process is inconvenient for customers and inefficient for your business.
From a business perspective, this increases your operational costs because you have to deliver a replacement product and then arrange another pickup for the return. Allowing customers to choose a direct refund for low-quality products would save time, improve customer satisfaction, and reduce unnecessary logistics expenses.
I am sharing this feedback based on discussions with many customers who have faced similar issues. I hope you will consider improving these policies for the benefit of both customers and your business.
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Extremely disappointing customer support experience.
Amazon’s customer support has become incredibly frustrating compared to how it used to be. Finding a way to actually reach support is now unnecessarily complicated, and it feels like the process is designed to keep customers stuck in a loop.
Instead of connecting customers with a real support agent, it keeps redirecting to AI support, which often fails to understand the issue or provide a proper solution. When you request a human agent, it shows a “Call Now” option — but clicking it simply takes you back to the beginning of the customer service page, creating an endless loop.
I was previously very happy with Amazon’s customer service, but this experience has completely changed my opinion. A customer should not have to fight through multiple layers just to get basic assistance. The current support system feels like a barrier rather than a solution, and it seriously needs improvement.
Instead of connecting customers with a real support agent, it keeps redirecting to AI support, which often fails to understand the issue or provide a proper solution. When you request a human agent, it shows a “Call Now” option — but clicking it simply takes you back to the beginning of the customer service page, creating an endless loop.
I was previously very happy with Amazon’s customer service, but this experience has completely changed my opinion. A customer should not have to fight through multiple layers just to get basic assistance. The current support system feels like a barrier rather than a solution, and it seriously needs improvement.
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Use at your own Risk!
Very disappointing experience when it comes to undelivered orders. For damaged or unwanted products, the return and refund process works, but that is not the real test. The real problem starts when the parcel never reaches you. Then there is no proper support, no direct contact, and no real resolution. This has happened to me more than once, and the every time it has been absolutely frustrating…. especially since these are Subscription orders and I expect to be on time. They even sent a message saying the parcel was given to the receptionist, which is nonsense because our building has no receptionist at all, only security guards, and they confirmed that nothing was received. This is simply careless and irresponsible. If they are serious about service, they need to deliver in the daytime and take OTP from the registered mobile number before marking an order as delivered
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The worst service delivery platform with the worst customer support team - indifferent people
I have lost count of how many times the delivery agents of this app’s have made my life hell. The customer service team - worse. They don’t have any information about the delivery agent’s whereabouts. I don’t know why are they running this company. I hope this company shuts down. The most useless set of people work in the delivery and customer service team. Their delivery department is also a joke who has no information about the delivery partners assigned by them! A joke. Their only response to everything literally is WAIT. You might as well be dead but you still have to wait for their delivery partners to arrive from heaven and honour us with their presence. Because no one knows where they are. They hire celestial beings whose whereabouts are only known to them. I hate this company’s delivery service and customer support team. They bring the worst out of customers. If you’re having a bad day and want to make it worse, get in touch with them and you will lose the last bit of sanity left in you. A bad company.
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Very Disappointed!!
I'm genuinely baffled that this app was approved for release in its current state. It feels like it was rushed out the door without adequate testing or quality control. The core functionality is riddled with issues that make it almost unusable.
One of the most frustrating aspects of this app is its sorting functionality. It's completely unreliable and essentially renders the feature useless. Despite selecting options to sort products by price, rating, size, color, relevance, etc., the app doesn't actually apply those filters correctly. The results are all over the place, with products appearing in random order that doesn't reflect the user's preferences at all.
This is a major flaw for an online shopping app, as it wastes time and makes the shopping experience incredibly frustrating.
How this got approved is beyond me — a basic feature like sorting should be working flawlessly before release. Until this issue is fixed, I wouldn't recommend relying on the sorting feature at all.
One of the most frustrating aspects of this app is its sorting functionality. It's completely unreliable and essentially renders the feature useless. Despite selecting options to sort products by price, rating, size, color, relevance, etc., the app doesn't actually apply those filters correctly. The results are all over the place, with products appearing in random order that doesn't reflect the user's preferences at all.
This is a major flaw for an online shopping app, as it wastes time and makes the shopping experience incredibly frustrating.
How this got approved is beyond me — a basic feature like sorting should be working flawlessly before release. Until this issue is fixed, I wouldn't recommend relying on the sorting feature at all.
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