Useless artificial intelligence and services
very petty and even when 2 orders have few in them missing for return, they use their artificial intelligence ai to flag account as unusual order activity??? It has no human intellect skills so how can it tell the difference between genuine and scam buyers??? And I had to give ID which should of been done when creating tha account in the first place. Amazon really needs to wake up and stop taking the piss with the extra 4.99 delivery when item directly from Amazon is already over £35. It's a over £700 phone Amazon you stupid wa*kers. Wake Up!!
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App Review
Simple app to use 👌🏻
Rubbish now days
This app has gone so down hill, it’s actually a shame. I’d rather go to towns high streets now because even on prime and even when you pay same day delivery it still doesn’t arrive. So many delays on so many deliveries. There’s no point with it anymore. Rubbish now days.
Bias and love resellers
Terrible
Good, but not great.
A decent enough app; but its search function is half-deaf, at best, even when filtering; with too many search results being eye-roll inducing and a waste of time.
Just one example of many: Headphones — filtered for ‘wired’… and 95% of results seen were Bluetooth and wireless.
The app is good when you know what you want. When you don’t; it’s like asking a drunk for street directions.
Just one example of many: Headphones — filtered for ‘wired’… and 95% of results seen were Bluetooth and wireless.
The app is good when you know what you want. When you don’t; it’s like asking a drunk for street directions.
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Dark Mode Missing
Lovely app but no dark mode. Please release a dark mode for the app as the UI light theme is not pleasing to all.
Account closing
I’ve gotten about 3 accounts closed now for no reason whatsoever. Each time i headed to buy a gift card from my basket it kept asking for verification, i filled out everything and even showed them proof i was paying and yet they decide to still close my account.
Why it’s good
I have been using this app for a while now, not only is it useful, but the delivery is always fast and reliable. I never doubt the quality because it is always good, apart from the one time we ordered a basket and it came extremely late and squashed, but I have decided to leave it in the past now, and it has never happened since. The reason I didn’t give it the last star was purely because of it being repetitive and doesn’t come up with a varied enough list of options and sometimes it goes completely off. However, it is still great and I’m about to use it
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Searches on the app suddenly freezes out😩
It's baffled me that whenever I’m searching or browsing, the screen suddenly freezes, and search results won’t display until I turn the phone off and on again. Please could you do something about it? I’m using an iPhone 17 Pro Max, just in case you’re wondering what type of phone I’m using.
Tiny fonts
Not accessible for visually impacted.
Packaging
I recently had to contact Customer Services regarding packaging. This was the second time I had to contact them. I would say this is a 75% improvement hence my rating.
Impossible customer service navigation and process.
You have to search for any customer service messages as there is no actual navigation method. This also brings up multiple results for products related to customer services…
Support doesn’t exist anymore
In the past, Amazon cared about customer satisfaction. This year, support turned into AI slop. It’s impossible to talk to somebody about an issue. Amazon sent me a wrought iron gate latch twice in place of an mDesign phone stand (that looks nothing like a gate latch). Both times I was unable to get through their support maze: I reported a wrong item and asked for a replacement, only to receive the same gate latch again. It’s comical, but as a customer, it’s incredible frustrating. Pretty sure no human ever laid eyes on or learned from my experience.
Separately, the app is still garbage after all these years. It’s impossible to cancel subscriptions like Amazon Prime. They clearly make it hard purpose.
Separately, the app is still garbage after all these years. It’s impossible to cancel subscriptions like Amazon Prime. They clearly make it hard purpose.
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Sleazy Update
Amazon have been fixing bugs to ensure that they pay next to nothing in tax. Avoid.
Lolo
Hate the new app. They are adding the really annoying elements from the Chinese competitor apps. STOP THIS. Keep your own identity and stop gimmicks
Best
It’s Amazon what do you think
Extremely dumb app
I do not want a call from your driver asking for the location of my house. My house remains where it has always been and where Amazon has delivered a thousand or more parcels. Amazon tech has to be genuinely terrible for you to be unable to direct your drivers to the same place they have been a thousand times before.
For crying out loud, when viewing iPads / tablets to buy, make the screen size filter a slider, not checkboxes for random screen size categories.
For crying out loud, when viewing iPads / tablets to buy, make the screen size filter a slider, not checkboxes for random screen size categories.
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Delivery Drivers
Sat at home all day waiting for my delivery. Tracked my items and the delivery driver has delivered it to someone’s bin shed no where near my house and marked it as delivered.
Customer service said the driver will be contacted and my package will be collected and redelivered by 6pm then charged it to 10pm as a promise only for the driver to become unavailable.
Driver needs sacking.
Poor standards.
Amazon delivery drivers failing the business.
Customer service said the driver will be contacted and my package will be collected and redelivered by 6pm then charged it to 10pm as a promise only for the driver to become unavailable.
Driver needs sacking.
Poor standards.
Amazon delivery drivers failing the business.
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Good shopping variety
3 star as the delivery drivers do not follow delivery instructions. Report to Amazon and all they day is they will create a case and that's it, you don't hear anything and the delivery drivers still doesn't follow instructions. The app is good and I like the variety of items they sell so you have lots of options but once I have ordered then that's when I start to worry. Drivers can sometimes days it's delivered to residents when they just leave it on the road which annoys me a lot. I wrote on capital not to put delivers front of my door if I'm away from home but it doesn't get followed. Some don't even knock, just leave parcel front of door and walks off. Amazon doesn't even want to see the cctv footage
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What?
I love using Amazon but why has it randomly changed to polish? I don’t know polish? I speak English?