AMBE GUEST EXPERIENCE

WHAT YOU CAN DO • Order food and drinks. Browse the menu by category, add items to your cart, and send the order to your room or to a venue. Follow it live: received, being prepared, on the way, delivered. • Book facilities. Spa treatments, restaurants, activities and the kids club, with opening hours and what to expect. The team confirms each request and you are notified. • Message the front desk. A direct line, day or night, for extra towels, a taxi, or a restaurant recommendation. Attach a photo when it is easier to show than to explain. • Emergency button. Sends an immediate alert to security and the duty manager with your room number and, with your permission, your location. • Service requests. Housekeeping, transport, the minimart and in-room dining, each with its own hours, exactly as your resort has set them up. • Resort information. House rules, check-out times, Wi-Fi, transport, useful numbers and local tips. • Rate your stay. Your feedback reaches management while you are still here, so anything that needs fixing can be fixed. SEVEN LANGUAGES English, Tiếng Việt, 한국어, 日本語, 中文, Русский and Français. Write to staff in your own language: they read it translated, and their reply comes back in yours. Menus, facility descriptions and notifications follow the language you pick. BUILT FOR YOUR PHONE • Camera QR scanning to check in to your room. • Push notifications on your lock screen when an order is accepted, a booking is confirmed, or staff reply. • Precise location attached to an emergency alert, requested only at that moment. • Photo capture and photo library attachment inside the service chat. PRIVACY The app is tied to your stay, not to a marketing profile. Your room, your orders and your messages are held by the resort hosting you and are removed after your stay. Camera, photos and location are requested only when you use the feature that needs them, and the app still works if you decline: you can always check in with the 8-character code instead. NOT A PUBLIC SERVICE This app is issued to guests of a resort that runs the AMBE system. Without a room QR code or an access code from reception there is nothing to sign in to. Support: https://guest.vncloudapp.com/support.html