AMBE STAFF CONSOLE

AMBE Admin is the staff console for resorts running the AMBE guest experience system. It is issued by resort management to their own employees — front desk, restaurant, spa, housekeeping and duty managers — and it is where guest requests are actually handled. WHAT STAFF DO IN THE APP • Take orders. Food and drink orders arrive the moment a guest sends them, with room number and items. Move each one through received, being prepared, on the way and delivered, and the guest sees the change on their phone. • Answer guests. A direct conversation with each occupied room. Guests write in their own language and staff read it in theirs, with translation both ways, so a Korean guest and a Vietnamese receptionist understand each other without a third person. • Handle bookings. Spa treatments, restaurant tables, activities and the kids club — confirm, reschedule or decline, and the guest is notified. • Emergency alerts. When a guest presses the emergency button, every on-duty phone is alerted with the room number and, if the guest allowed it, their location. • Manage rooms. Check guests in and out, issue and revoke room access codes, print room QR cards, and switch the emergency button on or off per room. • Keep the catalogue current. Menu items, prices, facilities, opening hours, house rules and resort information — edited once, live in every guest's language. • See how the day is going. Orders, bookings, revenue, active guests and busiest hours at a glance. BUILT FOR A SHIFT, NOT A DESK • Push notifications on the lock screen for new orders, new messages and emergencies, so nothing waits for someone to refresh a page. • Attach a photo to a reply straight from the camera or the photo library. • Interface in English or Vietnamese, chosen per person. PERMISSIONS THAT MATCH THE JOB Management assigns each person a permission group — Reception, Restaurant, Housekeeping, Management — and the app shows only that person's work. Guest room access codes are visible only to staff entitled to issue them. ACCOUNTS ARE ISSUED, NOT REGISTERED There is no sign-up screen. Resort management creates each account and can lock or remove it at any time; signing out, changing a password or removing an account ends open sessions within seconds. Support: https://guest.vncloudapp.com/support-admin.html