Has Never Been 100% Functional
I cannot transfer money between my deposit accounts. My Zelle is frozen. In 2023 I have to *physically* go into a branch to transfer money between my accounts. Amerant does not co-öperate well with other money transfer platforms, like PayPal—or really any platform that uses the PLAID service.
so, I’m relegated to using the Zelle service through the app, which has not worked properly in months. when it did work, is was horrendously unreliable. The entire purpose of using Zelle is an instantaneous money. I don’t think I’ve ever use the Amerant app with Zelle and have had a successful transaction process that way; there has always been some ineffable or nebulous reason why my money was in limbo for days. I’ve called so many times, and then I’m invariably assured by the CSR that the technical support team will rectify this.
The Zelle application worked seamlessly on my Wells Fargo account.
unrelated, but still equally vexing, I don’t have an ATM at my Amerant location that takes cash, so unless I have a direct deposit, I have to go into a branch, and calculate how the funds are to apportioned in each account.
my husband is in graduate school, and most of his earnings. Come in as cash as he works part time as a server. I don’t know why we have to punctiliously Divide our money, and figure out bills ahead of time before we even put money in the bank, because the app won’t let us do that by pushing a button.
Outrageous in the extreme.
so, I’m relegated to using the Zelle service through the app, which has not worked properly in months. when it did work, is was horrendously unreliable. The entire purpose of using Zelle is an instantaneous money. I don’t think I’ve ever use the Amerant app with Zelle and have had a successful transaction process that way; there has always been some ineffable or nebulous reason why my money was in limbo for days. I’ve called so many times, and then I’m invariably assured by the CSR that the technical support team will rectify this.
The Zelle application worked seamlessly on my Wells Fargo account.
unrelated, but still equally vexing, I don’t have an ATM at my Amerant location that takes cash, so unless I have a direct deposit, I have to go into a branch, and calculate how the funds are to apportioned in each account.
my husband is in graduate school, and most of his earnings. Come in as cash as he works part time as a server. I don’t know why we have to punctiliously Divide our money, and figure out bills ahead of time before we even put money in the bank, because the app won’t let us do that by pushing a button.
Outrageous in the extreme.
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Horrible Banking Experience
At first glance this appears to be a nice bank, however that is not the case in my experience. I have not been able to use the mobile app or login to the website to review my account activity for 3 weeks now. Each of my painful calls to customer service were not helpful. I was told they can’t see my account status or balance and someone would call me back. That has not happened as of yet.
I expressed concern that I have no visibility of my account activity and was told again there was nothing they could do but promise another callback. These practices not only appear unethical, but borderline illegal. I do not recommend this bank unless you’re using it as a secondary account due to the unreliable service I’ve received.
I expressed concern that I have no visibility of my account activity and was told again there was nothing they could do but promise another callback. These practices not only appear unethical, but borderline illegal. I do not recommend this bank unless you’re using it as a secondary account due to the unreliable service I’ve received.
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Can’t paydown HELOC principal. External inbound transfers limited to acct balance
The only nice thing about this app
Is you can login with FaceID.
It has two major problems:
1. It doesn’t allow you to pay down your HELOC principal - the option shows but it’s greyed out
2. The limit you set on external inbound transfers from an outside bank to an Amerant account (via ACH) is ignored — you can only transfer the amount equal to the balance in your Amerant account
3. The emailed verification for outside, inbound transfers show as *outbound* transfers!!!
The problem 1 above also applies to the ameratbank.com web portal as well, so the only way you can pay down your HELOC is if you call your local branch. And then there’s a 24hour or longer wait because a manager has to approve HELOC principal pay down requests.
Is you can login with FaceID.
It has two major problems:
1. It doesn’t allow you to pay down your HELOC principal - the option shows but it’s greyed out
2. The limit you set on external inbound transfers from an outside bank to an Amerant account (via ACH) is ignored — you can only transfer the amount equal to the balance in your Amerant account
3. The emailed verification for outside, inbound transfers show as *outbound* transfers!!!
The problem 1 above also applies to the ameratbank.com web portal as well, so the only way you can pay down your HELOC is if you call your local branch. And then there’s a 24hour or longer wait because a manager has to approve HELOC principal pay down requests.
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Needs an update
Lately the application has been giving a lot of errors, to the point that it is almost useless. As a customer I would like to have an update soon because this a tool that is needed when you are outside your office or home.
Always down
There is always soemething wrong with the app. I have not been able to see my account for 3 days
Good app but worst bank
Stay away from this bank
Changed for worst
I used to be able to make 1 payment to my Home Equity account and cover both amount due and extra was automatically applied to principal. Now I need to make (2) separate payments: first exact amount due, then make a second separate payment & apply to principal. Also, I cannot access my statements online. Needs serious improvements.
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Amerant Bank
I’ve had no trouble with this app. Easy log in, with my apple device.
Response from developer
Hello cfdez24, Thank you for your 5 star rating! We are happy to hear you are enjoying our Amerant Mobile app. We appreciate having you as a customer.
Keeps getting worse
Every time it updates it's worse than before. The app won't long in now, and it gives an error a the app crashes. It works 1 out of 20 times you try, if it works at all.
Needs work
I’ve used both Chase mobile banking and Wells Fargo mobile banking and this app has to be the worst. It needs to be updated and the overall structure of the app could be done better. I’ve had a fair share of problems logging in as well. I set up Touch ID and even that gives me problems. If I didn’t have this bank, I wouldn’t have bothered with the app.
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Tremendo error
Tengo un iPhone se con iOS 13 y en la aplicación me sale que mi dispositivo no cumple con las normas mínimas de seguridad. Por favor corregir ese fallo
Go back to the programming board
Last update ruined the stability of the mobile app and the I watch app. Most of the time I can not get it to work at all. I have reinstalled both and yet the problem still exists.
Excelente
Toda la información de la cuenta de inversión en el celular, a tiempo real. Muy recomendada.
Simple interface
Easy to use and navigate around.
Zelle
Muy pero muy mal que no todas las cuentas de su banco puedan contar con este servicio. Es discriminatorio.
Solid Banking App
This is a very quick and responsive app that gives me access to all my account. information. The mobile deposit feature is super convenient and easy to use. This app is a must if you have an account with Amerant Bank.
With new Apple update, stopped working
With the latest Apple iOS update, this app stopped working correctly. The Account Summary landing page is no longer displayed, in fact, I don’t see any links from menu are working. Needs serious updating if I can no longer do mobile banking.
Terrible! Please fix!!!
Will never let you log into your account when you really need it. Needed a update a year ago by now....
No sirve esta versión/it doesn't work!
Lamentablemente no funciona esta nueva versión. Después de introducir usuario y clave se queda largo tiempo y ni siquiera da un mensaje de error, pero no entra. Prefería la versión anterior. Favor corregir esto pronto!
Problemas en conexión
No puedo conectarme con el teléfono
