Terrible service levels
They call and leave a message asking you to call them, you call they have no idea why they called you. Their live chatters don’t read your message and are argumentative. You pay your bill on the due date, showing reconciled in their APP and then they email you the next day saying you haven’t paid. Too hard after paying a $1400 application fee.
Regret.
Regret.
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Don’t leave without Amex.
Brilliant absolutely brilliant
Excellent choice
Excellent choice
Late payment fee
I paid my card account the day before the due date and they still hit me with a late payment fee. Member since 1987.
Getting to pricey
It’s becoming way to expensive the yearly fee is one of the highest now and you are no longer the only one offering no international fees
Business Expenses
I got an Amex for payment of business expenses and it is used only for business expenses but keeps declining payments - if this continues I will be closing the account
Enjoy my AMEX experience
My Platinum Rewards program is amazing and the points accumulated have been used to purchase flights for my and I to Japan thank you AMEX.
Mr Leonardo Contarino
Excellent organisation American Express experience been with American Express for 36 years
Helpful staff very knowledgeable very kind
Helpful staff very knowledgeable very kind
Processing date is US related which is very inconvenient for a myriad of reasons
Transactions are reflected as US time transactions which is very annoying and misleading
Poor service
A subsidiary card linked to my card was cancelled 3 years ago due to possible fraudulent activity. We never reinstated the card, but charges still kept coming off my card. No matter how many times I contacted Amex, they still didn’t reverse the charges from the cancelled card………or cancel the card. Disgraceful customer service!!!
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Amex
Best credit card in the whole wide world
Excellent Service and Great Customer Experience
I’ve had a great experience with American Express. Their customer service is always professional, helpful, and quick to resolve any questions or issues. The service is reliable, the app is easy to use, and the overall experience has been excellent. Very happy with Amex and would definitely recommend them.
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Love the app
App is great ans user friendly but its now requiring me to update my iOS to continue using and I don’t want to do that. This is the only app that won’t be working on my phone now - very disappointing.
Mr
Can’t believe I have missed out on so many opportunities. This is a great platform for everyday business transactions, the best part, if you are unaware of benefits, they remind you and have them all available in one place
iPad app
The app on iPhone is great, however it’s not optimised for iPad. This is disappointing, I’d love to use the app on my iPad too!
J butler
I love American Express. It’s the best thing that’s happened to me with credit. I love this service. The attitude so much better than mainstream BANKING
Poor customer service
Will close all dealings, ungrateful and unhelpful company that only takes, and has no scruples.
Great App and support
I have been a member for over 20 years. The ease of use of the app and the excellent support staff make the use of the card enjoyable.
M
Good service
Great Amex Charge Card
Love the card so much, earns frequent flyer points for shopping and excellent customer service❤️
App size too big
Why is the app size 477mb????