Auth could be better
Would be 5 stars if you supported faceID and passkey
Outstanding benefits from AMEX
AMEX continues to deliver outstanding benefits both from its travel offers and their generous rewards points offers.
Amex credit card
It is way ahead of any other credit card in Australia
Bad company
I have been paying monthly on time I get a email saying the credit card will be suspended without valid reason door to the customer service representative and they don’t know what they are doing they could not give any correct information at all
It’s not covered various transactions and wasted money to spend for fees $395 a month
It’s too hard to use for widely transactions even the fee $395 per year. I try to use for many transactions but it didn’t work and when I contacted the support, they always excuse its cause of merchant issues, I always go back to use another credit cards which the annual fees is lower 3 times. I wouldn’t recommend anyone wasted money.
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Unnecessary delays
Taking too long to recognise bounced payment causing increased fees
Amazing
Wonderful service and opportunity
Luv it
Had a card for a lot of years, never had any problems, such a versatile card can use anywhere in the world
Thank you
Thanks
Didn’t meet expectations
After realising that the card was not being accepted by many vendors this was disappointing as its no good to me if I can’t use it as I used my old visa. Additionally no ability to use BPAY / pay anyone leaves this card not fit for my purposes. Cancelled awaiting closing the account.
Member since 1979
Excellent service
Limit drop
You drop my limit the day I make a $15,000 payment and kill my cash flow. Hate AMEX.
Good app, but 500 MB?
The app is pretty good, but why the heck is it almost half a gigabyte in size??? It’s larger than some games, three times the size of some of my productivity apps, and yet is just to view your Amex card. What the?
Service
Extremely poor service and becoming worse.
Somewhat clunky
The benefit integration to the credit uses a browser within the app but it sometimes struggles to confirm that you are logged in requiring repeated log-ins. It feels like you have a window-dressed credit card experience with additional features hacked on via the browser.
Happy customer
For the last 36 years Amex has been great … next 36 comin’ up !!
Face ID login is broken
Face ID login in the Amex Australia app has stopped working and the app now forces me to enter my password every time I log in.
When I try to re-enable Face ID, the option is greyed out and I receive the message: “You cannot update your Face ID login settings during this session. Please log out and try again later.”
I have followed all the usual troubleshooting steps — logged out, force-closed the app, checked Face ID permissions in iOS, restarted the phone, deleted and reinstalled the Amex app, and logged in again manually. Face ID works perfectly with every other app on my iPhone.
I also contacted American Express by phone. After going through troubleshooting with them, they were unable to resolve the issue.
There are reports from other Amex users experiencing the same or very similar Face ID problem, so this appears to be an issue with the Amex app or its device authentication rather than the iPhone itself.
For a financial services app, having to repeatedly type a full password because biometric login is broken is extremely frustrating. Please escalate this to the Amex Australia app development team and fix the Face ID enrolment/login issue.
When I try to re-enable Face ID, the option is greyed out and I receive the message: “You cannot update your Face ID login settings during this session. Please log out and try again later.”
I have followed all the usual troubleshooting steps — logged out, force-closed the app, checked Face ID permissions in iOS, restarted the phone, deleted and reinstalled the Amex app, and logged in again manually. Face ID works perfectly with every other app on my iPhone.
I also contacted American Express by phone. After going through troubleshooting with them, they were unable to resolve the issue.
There are reports from other Amex users experiencing the same or very similar Face ID problem, so this appears to be an issue with the Amex app or its device authentication rather than the iPhone itself.
For a financial services app, having to repeatedly type a full password because biometric login is broken is extremely frustrating. Please escalate this to the Amex Australia app development team and fix the Face ID enrolment/login issue.
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Len Fagenblat
Keep up the good work
Good
Easy increase limit
Amex
Love everything about Amex. Their service and offerings are the best.