Amex
Very reliable company lots of offers and 24/7 help
Great app
Immediate info
Fast transfer
Good
Lost faith in the brand
After being a member for over 20 years it’s time to call it a day after changes in recent years of pricing and card policies re cabin class booking. Literally forcing you to pay extra to use the Avios system which yes is a choice but you’re drawn in for the so called extra benefits! Which you never seem to be able to use and then icing on the cake this so called anniversary flight to New York. What a marketing coup how many fools like myself thought it was actually a reality so how many fools such as myself actually purchased extra Avios to make sure they could go in the cabin class of choice! How many wasted hours looking at terms and conditions for the system to crash the even speak to someone and be sent a phone number to call which just tells you it can only be booked on line! I just can’t wait to use my miles and companion voucher and leave this business model that is now totally wrapped around sharp practice with no recourse!!
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The best credit card and service
I love it! All Amex facilities and benefits
Supereb
Awesome excellent best
Bloated
Fase and then it sends a code via SMS, which is annoying. Sometimes you don’t have access to SMS because you’re maybe achieved or something nevertheless Face ID should be sufficient.
Outstanding card
Bespoke Customer Service
Excellent card provide
An easy to use app to track expenditure, great benefits and customer support
Balance unclear
I have two recurring issues with the app..
Firstly I regularly have what appear to be glitches where I try to make a payment and am told my payment card isn’t accepted (I use the same card always )..
The other issue is that I’m never sure what is still outstanding and awaiting payment on the list of transactions, visually I see no different and am constantly guessing trying to work out my outstanding balance.. I am dyslexic so perhaps this adds to the problem though I feel sure the current app could be improved or made clearer..
Thank you
Firstly I regularly have what appear to be glitches where I try to make a payment and am told my payment card isn’t accepted (I use the same card always )..
The other issue is that I’m never sure what is still outstanding and awaiting payment on the list of transactions, visually I see no different and am constantly guessing trying to work out my outstanding balance.. I am dyslexic so perhaps this adds to the problem though I feel sure the current app could be improved or made clearer..
Thank you
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Terrible customer service
I had a dispute with Radisson Hotels and Amex were not helpful when I really needed them, had to take them to the FOS. Avoid.
1 more card
I just need 1 more card please
Convenient
Carry this as a frequent flyer and unlock the exclusive benefits and privileges that come with it 🤞🏽✈️
Amazing
Wonderful service
Sam
Its really amazing
Renewal Experience
A truly awful ending to a partnership spanning many years, where I have spent nearly £200,000 since opening my Amex card. There is nowhere near enough transparency when it comes to renewal fees, hidden away in statements and T&C’s when the app is where everyone transacts. To let a customer like myself just walk away with so little effort reflects very badly on Amex so I feel like I am better off finding a new credit card partner.
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Best
Best customer services ever
Log in issue
Cannot log even if I just reset password. It happened several times and lasted for over two days. Hard to deal with this app. Systematic error!
Not increasing credit limit
I been few years now costomer, all good happy service. But one big problem! Any time I ask-small increase in credit limit, computer say NO! For this reason will not recommend new users apply for Amex. And also keep this in mind Amax for people who can pay bill back same bill month and not get charge crazy interest rate! So I keep on time but no increase in limit?! Just for mind food!
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Brilliant!!
The best banking app ever!! So easy to use.