Easy to use
Well done app upgrade
Response from developer
Thank you for your kind words! We're glad to hear you're enjoying the new app experience and finding it easier to manage your accounts and transfers. Feedback like yours helps motivate our team as we continue enhancing the app. Thank you for being a valued member!
Manage my finances
Response from developer
Thank you for your review! We're glad the app allows you to stay connected to your accounts and manage your finances on the go. It's great to know the convenience and accessibility are making a difference for you. We appreciate your membership and your feedback!
Service
Response from developer
Thank you for your kind review! We're glad to hear that our team was able to help explain the different savings options available and assist you in finding ways to reach your financial goals. Providing personalized guidance and excellent service is what we're all about. Thank you for being a valued member, and we're always here when you need us!
⭐️⭐️⭐️⭐️⭐️
best bank ever
Response from developer
Thank you for the awesome review! We're glad you're enjoying the convenience of getting paid early and are thankful to have you as a member. Thanks for choosing us and for sharing your experience!
Five County / Ancorum is getting worse
Response from developer
Thank you for your feedback. We hear your concerns about the recent redesign, especially regarding the removal of accrued interest and YTD/total interest information for loans. We're actively reviewing member feedback and working to improve the app experience. We appreciate you taking the time to share your thoughts and being a valued member. We have created a ticket asking our vendor to add this feature.
App is almost useless
Response from developer
We're sorry to hear about your experience. Repeated logouts are not expected behavior, and we understand how frustrating that can be. Please ensure both the Ancorum app and your iPhone's iOS version are fully up to date. We'd like to learn more about your device and account setup so we can investigate and help resolve the issue. Thank you for your feedback as we continue working to improve the app.
Constant Locking Out Of Account
Response from developer
Thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating it can be to encounter account restrictions and feel unable to access your accounts when you need them. Since your review, we've continued to make improvements to the app and member experience based on feedback like yours. We value all member input, even when it's difficult to hear, as it helps us identify areas where we can do better. We appreciate you taking the time to share your concerns and hope we've had opportunities to improve your experience since this review was posted.
Great CU
Response from developer
Thank you for the 5-star review! We're glad to hear you find our credit union and mobile app easy to use. Providing a simple, convenient banking experience for our members is always our goal. We appreciate your support and thank you for being a valued member!
Excellent Credit Union
Response from developer
Thank you for your loyalty and membership since 1977! We're truly honored to have served you for so many years. Members like you are the foundation of our credit union, and we appreciate the trust you've placed in us over the decades. Thank you for being part of our credit union family!
Frustrating
Response from developer
Thank you for your feedback. We understand how frustrating it can be to re-enter your information after an app update. In some cases, updates may require a new sign-in as part of the security measures designed to help protect your account and personal information. While security is a top priority, we also recognize the importance of convenience and a seamless user experience. We appreciate you taking the time to share your concerns, and member feedback like yours helps guide our ongoing improvements to the app.
