Can’t use loyalty points
Haven’t been able to redeem loyalty points in months. Please fix.
Broken app - can’t redeem rewards
The food is delicious, but the app’s functionality is terrible. Any attempt to redeem loyalty points is met with error messages, which defeats the purpose of loyalty points and the app altogether, since you have to call instead. (And yes, I’ve deleted the app, reinstalled, rebooted my phone…nothing works.)
What’s worse is they are aware of the problem and have been for a couple of months, but they aren’t bothering to fix it.
What’s worse is they are aware of the problem and have been for a couple of months, but they aren’t bothering to fix it.
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Points werent loaded
I went to eat, paid & never received my points for the purchase
Not very user friendly
Not very user friendly. Ended up entering order 3 times.
Took 3 times for the address to take as well.
Took 3 times for the address to take as well.
Can’t create an account - password option
When trying to create an account, the password option only has letters show in ALL CAPS. But to have a valid password you need lower case letters. Gotta fix that
Response from developer
Hello and thank you so much for your feedback! I'm happy to report that we have posted a recent updated version of the app that addresses this issue and allows now for lower and upper case letters. Thank you for flagging this and we hope to see you soon!
App doesn’t even load
This app doesn’t even load properly when I’m at checkout even when I reload or download it again. Even worse the debit card is connected to the loyalty program but doesn’t let you add points afterwards.There’s also no option to scan a receipt to earn points afterwards.
Response from developer
Thank you so much for this feedback. We're happy to announce that since you have last used the app, we've had a makeover! Check out the updated ANI app for new features, offers and more!