Highly recommend
Never lose another prospect because you could not answer the phone. They will always pick up the phone for you and can schedule estimates for you too. Would highly recommend for small business that don’t have a full time office person or a business that gets a lot of calls after hours.
Mehhh
App constantly stops alerting via notifications on iPhone. Pictures stopped showing up in messages from colleagues.
Awesome
This happens to be one of the better applications we’ve used plenty of Answering services. These are definitely my favorite thank you guys.
Does not background refresh
Does not background refresh
Onboarding
Great and simple. Looking forward to the partnership
Practice manager
I want to say I have used a lot of after hours services for my practices over the years and this is far the best. They record every call and you can listen and see it right from the app.
Unreliable call operators
AnswerForce performed well during the first few months of usage. Reliability of information was more or less inconsistent. It grew worse as the number of calls being routed toward their business increased. I’ve had it with their unreliability and lackluster follow through to ensure consistent and accurate customer information. We were being charged in excess of $2000 for service that frankly wasn’t being performed as expected. I’ve since moved to another answering service. I would caution anyone engaging in business with this company to do their due diligence.
Show more
Crashing App
Every time I try to open it it crashes.
Absolutely Atrocious!!!
Agents went off script deliberately sabotaging my company! One agent told a customer “that’s odd, I don’t know why this company has a 24 hour cancellation policy. That doesn’t seem fair..”
Another agent double booked my calendar after being very clearly instructed never to do that. The next day I was then TRIPLE booked...
Another agent sent customers to the wrong website.
I called after each occurrence and every time I was “promised” that the agents would stick to the script....
Yet every time they continued to do their own thing.
Don’t waste your time or money with this company. Total ripoff!
Another agent double booked my calendar after being very clearly instructed never to do that. The next day I was then TRIPLE booked...
Another agent sent customers to the wrong website.
I called after each occurrence and every time I was “promised” that the agents would stick to the script....
Yet every time they continued to do their own thing.
Don’t waste your time or money with this company. Total ripoff!
Show more
Works great
App works great. Very simple and easy to use
Awesome App
The AnswerForce App is awesome and improvements are coming all the time. I can see my messages, update my status, make a call from my App and mask my cell phone number, texting is coming soon. A must need for all businesses in the go.
Amazing
AnswerForce took over answering our phones after hours. We love them, and their website/app.
And the slack integration!
And the slack integration!
Doesn’t work
The app just perpetually signs you and and does absolutely nothing. Why create a whole new app that’s completely obsolete instead of just updating the original one?
