APP NEVER WORKS
This a sad company that I will never suggest or use again!
Unusable
It says you can pay bill through the app Which you can not do . Then you’re on hold forever. The app also is not the easiest to navigate.
Adding member impossible
My husband has the app but can’t access my info even though it shows my name I understand because of hippa laws but when I downloaded the app it doesn’t recognize me as being insured so very frustrating
How Is There Anything Other Than 1 Star
How is there anything other than one star? You can’t even sign up on the app. This company is a pure scam.
Can’t Pay Bill Though App
It says you can pay through the app and I have done it before but don’t be surprised when one day you can’t pay your bill for no reason. Get this app if you like confusion and inconsistency.
Not very user friendly
This app isn’t very user friendly. Lots of trouble loading claim details, and not super easy to navigate. Several of the functions aren’t even supported on the app and instead redirect you to web sites when you select the tabs.
Unable to set up
Paid premium a month ago and still not able to set up online or in app. ZERO support fr customer service as nobody picks up phone after on hold for 98mins and not call backs or email response
Horrible app/company
We purchased this plan from the marketplace as it was the only plan other than OSCAR that would cover us at the Cleveland Clinic. The app is not helpful and nor is the customer service. Many times the app failed and we were not able to view the claims additionally you can never access the explanation of benefits which is what you will need to find out why so little of each claim is covered.
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Horrible interface
Your website and app are awful. No way to update my payment information unless. App constantly crashes when I try to view my claims. For the amount of money you take in from members the least you could do is provide a user friendly experience
Awful way for ever getting to a doctor
Received this plan as it was affordable and helpful as I was being kicked off my family’s insurance just because the company didn’t like that one of the kid’s had an autoimmune condition. Well I’ve had the enjoyment of seeing my own doctors but it’s upsetting with how it is offered and covered to have the option of doing virtual visits when I cannot see a doctor as I am in healthcare and work during those normal five hours. It’s always 24/7 and it asks the questions of how and why I need an appointment and how urgent it is. Regardless of what time of morning or night the primary care provided or the “any clinician” is backed up 3 to 4 days in advance. Making you use your free to lower copays going t urgent care or primary/speciality doctors that aren’t provided online.
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App technical issues
Some messages can’t be opened for upcoming appointments and then there isn’t a way to make payments
Nothing is helpful
I tried to chat with support (they say on the website chat and support is available DAILY 8am-8pm et) I messaged at 8:35 am they’re not available. I’m immunocompromised and this false advertisement could be the difference between my life moving forward normally or being hospitalized due to their unprofessionalism and false advertisement of times to talk to support. I clearly made a mistake trying to get healthcare with antidote they DON’T care about the patient.
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App has never worked
I have had this app/insurance since January 1st so 6 months+ I have mentioned this to every representative I speak with, I have to always call because the website has its issues as well. I really wish I could use the app bc the phone lines can be a hassle depending on when you call and If i can get out of work on time to make a call.I understand it’s a start up company but it’s very inconvenient and I truly wish they had worked out these bugs before becoming available I’m currently waiting several months after a surgery to get a follow up with an obgyn for a ruptured ovarian cyst this is due to such poor coverage or coverage not being accepted until almost end of summer I have been given lists of available obgyns but upon calling most numbers weren’t even to the place they were listed as or drs just didn’t work there that were listed. My first 1 star review was deleted. I really wanted to like this company but overall it feels unfinished and rushed.
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App doesn’t work
This app has crashed the moment I try to open it since download. It’s extremely frustrating for such an important app to not be working especially with it being the start of my new health plan. I’m starting to worry I chose the wrong insurance company. We all know insurance is a scam but geeze this is a bad first impression.
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Be careful with Some Physicians
I’ve always had great experiences & understanding from almost every physician I’ve been with. Except it doesn’t take a lot for one person to ruin it. I had asked for a doctors note for some symptoms Ive been experiencing with my lower back. I needed a note for my job, because I do a lot of standing and moving around, which includes me carrying heavy bolts of fabric. I had just started my period and usually it causes a lot of issues with my back. I don’t typically call out of work for these kinds of reasons, but I really needed to with the type of work that I do. Usually they don’t ask why I need one, but this physician in particularly was very upset to as why I needed one. I understand she was just doing her job, but the way she handled it was very unprofessional and rude. I don’t think I have to explain as to what I do at my job in order for it to be a good enough reason for her to give me a doctors note. I had paid for a medical note, there is no need to question my decision? She talked very ignorant to me rather than insightful. Worst and hopefully my last experience I will have with these people. It was Philman, Vanessa.
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Not helpful if you have any eye problems
I spent $49 on my visit today. I waited about 15 minutes for a doctor once I paid. My visit was with Santiago, Yaritza. I sent photos of my eye and told her in detail what I’m experiencing - blurry vision, redness, bumps on eye lid, pain. She said this sort of issue isn’t something antitode can help with. She prescribed me an antibiotic ointment and told me to see a eye doctor in person. I asked if she can prescribe anything for the pain and she said no besides ibuprofen.
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Be careful with Some Physicians
I’ve always had great experiences & understanding from almost every physician I’ve been with. Except it doesn’t take a lot for one person to ruin it. I had asked for a doctors note for some symptoms Ive been experiencing with my lower back. I needed a note for my job, because I do a lot of standing and moving around, which includes me carrying heavy bolts of fabric. I had just started my period and usually it causes a lot of issues with my back. I don’t typically call out of work for these kinds of reasons, but I really needed to with the type of work that I do. Usually they don’t ask why I need one, but this physician in particularly was very upset to as why I needed one. I understand she was just doing her job, but the way she handled it was very unprofessional and rude. I don’t think I have to explain as to what I do at my job in order for it to be a good enough reason for her to give me a doctors note. I had paid for a medical note, there is no need to question my decision? She talked very ignorant to me rather than insightful. Worst and hopefully my last experience I will have with these people. It was Philman, Vanessa.
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5 Stars When It Works
I understand human error. But if a doctors note was missing. There should be a way to reach out to that doctor in app. Other apps do this.
Instead I have to call customer service, as the app has no chat assist. Request the note and hope it finally hits my account.
This is a Teladoc app. If I can’t do what I need in the app. Then it needs improving.
Instead I have to call customer service, as the app has no chat assist. Request the note and hope it finally hits my account.
This is a Teladoc app. If I can’t do what I need in the app. Then it needs improving.
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Doctors are there to help
So far my experience is little confusion happening through different departments, but some doctors like Ethain are there to help!
READ THE REVIEWS
DO NOT SPEND YOUR MONEY WITHT HIS APP.
