Can’t get access
Unable to find my details, I don’t have an ANZ card, unable to chat with anyone. I’m overseas so I can’t call anyone. Therefore I cannot update my details required by many do not reply emails .
can’t use older version
on a iPhone 6 can’t use the app and the browser doesn’t work cause it’s so “advanced” that it cant be loaded
Banking
Very hard bank to work with
Ads! Ads! Ads!
You wanna see ANZ’s ads for Home Loans! Refinancing! and all the rest of the garbage taking up 20% of the screen? We got you fam! Don’t want to be able to disable them? We got that too! What idiot thought this was a good idea?
Still doesn’t work in Portrait on IPad
I have a disability which makes it difficult to use my only computer, which is an iPad Pro, in landscape. This ANZ app is fairly useless for me as it always displays in landscape, even though I hold the device in portrait. Have been complaining about this for years. Don’t you want to help people who have accessibility problems? I have 200-plus apps and this is the only one that gives me this problem.
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Worst customer service, not recomendad
Untrained staff and negligent
Glitchy
The app is reasonably slow on the latest iOS. Statements regularly do not appear “please try again later”. Aside from the app lagging, payments take up to 3 days with bank transfer to reflect so you need to be several days ahead or you’re caught off guard. Lots of refreshing needed. I like ANZ overall and I wish they were better but it is the lagging that has made me choose to go elsewhere :/.
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Bring back the widget!!
Bring back the widget!! Enough said
Expenses breakdown
What happened to the breakdown of expenditure? Not only has this very handy service disappeared but the historical value has also gone. Very disappointed that ANZ didn’t think this was a useful service and deleted it in one of its recent updates.
Easy
Good service
ANZ is good 👍
I Like ANZ ♥️
Account Balance Preview
Love the App but why did you remove the account balance preview on the Apple Home Screen???? It’s so frustrating. Please can you look at brining this back. Why can’t this be an option with a setting for those that do not wish for their balances to show?
Subtly mediocre
Try finding your BSB or account number without having to download a PDF statement. #FAIL
OSKO payments to ANZ are not reflected until you crash out of the app and restart it. In 2026.
Seems to have a lot of effort put into upselling you things but not much in day to day usability.
OSKO payments to ANZ are not reflected until you crash out of the app and restart it. In 2026.
Seems to have a lot of effort put into upselling you things but not much in day to day usability.
Useless
Went into branch to connect to app. They couldn’t do it so I needed to phone help desk. Couldn’t get past the id required because the bot asked for an app pin which I did not have. Waste of time
Worst banking app
This app lacks a ton of basic features that other banking apps (even ANZ plus) have.
1. Refresh - I have to kill the app and reopen to get my latest balance.
2. Card details - there is no way to reveal card details.
3. Notifications - there are no notifications when there is a transaction or deposit on my account.
1. Refresh - I have to kill the app and reopen to get my latest balance.
2. Card details - there is no way to reveal card details.
3. Notifications - there are no notifications when there is a transaction or deposit on my account.
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Stop forcing updates
Wasting my time
EXCELLENCE
I only use this banking app: I have another major Bank's app, which is so difficult to use, I don't use it.
In contrast, this app is superb. It is intuitive to use and I pay all my bills with it. This is very useful, as I have great difficulty going out and about.
I must applaud the staff who answer the messages I leave and any telephone help has been rendered with efficiency and courtesy.
I would not be without this app and I highly recommend it.
In contrast, this app is superb. It is intuitive to use and I pay all my bills with it. This is very useful, as I have great difficulty going out and about.
I must applaud the staff who answer the messages I leave and any telephone help has been rendered with efficiency and courtesy.
I would not be without this app and I highly recommend it.
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This app is TERRIBLE
I have two issues with this app; one recent since the update, and one longstanding.
The most recent app update has removed the ability to use FaceID to log in. Nowhere in the app can I allow this. I used to be able to use it but can’t. This is such a basic function I cannot believe you guys have mucked this up. FIX IT.
My long standing issue is regarding accessing CGU insurance which I have Via my ANZ accounts. It is IMPOSSIBLE to get access to details about my insurance via the app and the mobile site. You are constantly sent in a loop and can never actually log in.
Given this is the only way to access it, currently the only way to get any information is via a PC.
In this day and age this is, again, a basic app function. Your UX is the worst of any banking app
The most recent app update has removed the ability to use FaceID to log in. Nowhere in the app can I allow this. I used to be able to use it but can’t. This is such a basic function I cannot believe you guys have mucked this up. FIX IT.
My long standing issue is regarding accessing CGU insurance which I have Via my ANZ accounts. It is IMPOSSIBLE to get access to details about my insurance via the app and the mobile site. You are constantly sent in a loop and can never actually log in.
Given this is the only way to access it, currently the only way to get any information is via a PC.
In this day and age this is, again, a basic app function. Your UX is the worst of any banking app
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Terrible compared to Westpac
Having been a Westpac customer for many years, we came back to ANZ purely for the rates. However, the app and the products feel like we’ve gone back a decade. Very little flexibility and a poor feature set when compared to Westpac, almost enough for us to move back. Very surprising from one of the big 4.
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The worst service
Just took my money and closed my account. Support service raise their voices and do nothing to solve a problem.