Frustrating
This app is beyond terrible. When registering it doesn’t even recognise the 4 digit number verification they send. Locked out after 3 attempts!! Gave up and found another car park.
I begrudgingly gave the app 1 star, only because it was the least I could give. Ringo and PayByPhone are so easy to register and use. Apcoa NO!!!!!!
I begrudgingly gave the app 1 star, only because it was the least I could give. Ringo and PayByPhone are so easy to register and use. Apcoa NO!!!!!!
Show more
Functional
Does the job. However, would love to see a feature where “buy again” would not automatically include the same car, I have two cars and regular used different ones for the same location. “Buy again” function with the ability to use a different car in the finalisation of purchase journey would be great!
Show more
Terrible App
I can only assume this design of this app is flawed on purpose. No real idea if I was registered. Security texts took too long. Locked out of app. Can’t pay or park. Phone numbers and support are useless in this situation.
Woodwr01
One star is generous. It's 2 minutes of your life downloading it you will never get back.
Terrible
This app is terrible. Tried paying for parking at local hospital. It would only let me claim for the 30 minutes free. Wouldn’t let me pay on exit. Received a bill. Sent proof. They wouldn’t accept it. It’s a money making scam this app
Hobbyist attempt
It does eventually work once you’ve stumbled through the various bizarre screens. In an effort to make the app “user friendly”, they’ve made it one of the worst experiences possible.
Are the input fields standard large fields? Nope, tiny hard-to-read white on light blue with an impossibly small touch area. Do the fields auto complete with my normal detail? No that would make sign up easier. Does it conform to any normal iOS design patterns? Absolutely not, why do that when you can invent your own? Does it call your number plate a number plate? Ha no, it’s a “VRP” or something obviously.
Please replace with an iOS app 🙌🏻
Are the input fields standard large fields? Nope, tiny hard-to-read white on light blue with an impossibly small touch area. Do the fields auto complete with my normal detail? No that would make sign up easier. Does it conform to any normal iOS design patterns? Absolutely not, why do that when you can invent your own? Does it call your number plate a number plate? Ha no, it’s a “VRP” or something obviously.
Please replace with an iOS app 🙌🏻
Show more
Terrible App
The app is really bad, poor design, easy to make a mistake and over pay for parking. Easy to miss a parking payment as no reminder, pay on exit doesn’t always work or pick up your vehicle. To go this is not!!!!!!!
Quite possibly the worst parking app
Ridiculous set up, seldom connects properly, to add a new car registration requires virtually your life history. Thank god most car parks rely on RingGo which is by far the superior to this abomination of code.
Just awful
Website doesn’t work, app won’t let me pay by card - seriously, it out to be illegal to produce an app and website this crummy!
Bad UX
Awful registration process. Also the flow when using the app is not clear at all. Please rewrite. Definitely worst parking app.
App is a Scam
This exact experience happen to me and my colleague separately so not a one off - you’re forced to download an App to pay for parking at Luton Airport, then asked to fill in all details of location/car/ and duration of stay etc and finally pay for that duration through connecting with your bank. All of which you do. APCOA then connect to your bank, which you confirm, but APCOA then take no payment (£0.00). You’re assuming they’ve taken the amount you’ve agreed on before allowing them access to your bank.
A week later you receive a £100 fine from them for not paying for parking!!
Please be aware of this scam. Reading these comments it seems it’s systemic.
A week later you receive a £100 fine from them for not paying for parking!!
Please be aware of this scam. Reading these comments it seems it’s systemic.
Show more
Couldn’t even register
Waste of time
Dreadful registration process
Phone number? Twice! Email address? Twice! Password? Twice - BUT only 1 of them supports a password manager or text pasting! So secure password options? Forget it! No “sign in with Google”, no passkeys. I gave up.
Not working
Used this app in a hospital car car park set up the session but is was missing when we left had to pay when we reached home then late pay did not recognise the session
Such a worry dealing with having to be at the hospital is stressful enough will not use again
Such a worry dealing with having to be at the hospital is stressful enough will not use again
Useless
Need to park somewhere and the app refuses to validate two cards…WTF is the point of this app??
Useless company useless app
Whoever owns this company should fire their whole development team, the website is useless, it lists the available car parks then when you try to book it says no car parks found. The app requires you to sign up for loads of marketing, if you try to select which to opt out it then forgets all the registration information you provided then you have to start over, or do as I did delete the app and find alternative parking.
Show more
Another fine because app didn’t log the
Yet again I’ve parked and used Apple Pay, had verification of success on phone and then the app hasn’t logged the parking and £100 fine in the post. Autopay is available at only some of the stations but not Brighton or Three Bridges no one is trying to dodge just if you use daily then eventually you will get caught as the app frequently doesn’t log and it’s only if you notice that you don’t get fined.
Show more
Horrible app
Requires you to fill in long registration forms before you can park. It is bloody stupid
Dead loss
This app will not let me change my vehicle. It is the only way to pay at our local railway station - to say this is frustrating is an understatement!
Not intuitive
Hard to change vehicle plate to a different one previously registered. Had to go via receipts.