DON’T USE | Worst App ever seen
DONT BUY FROM APOLLO 247 app. Worst App I have ever seen. Full of glitches. Irresponsible customer support and grevince cell. 1st order: they promised to delivery it in 3 hrs but agent cancelled it after 6 hrs saying it will not be feasible for me to delivery. It’s far away from store. My question was why it has been assigned to 10-15 km away store even there are 2 stores near me within 500m range. And surprisingly product was available at the nearby store as after there cancellation I bought the products from that nearby store.
2nd order: they have delivered incomplete order. Customer support and grevience cell is not at all supportive. In first call, they asked for product images. In second call, they asked for physical bill, I don’t understand why they need physical bill, even all the information along with bill is available in app and with backend team. Also, when I asked for ETA, they became completely ignorant and told me that we can not provide you with any ETA. And one more interesting thing, Apollo 247 is sending me ticket closure mail for every update. When I told them about the same, then they started asking for mail screenshot and one executive is making compulsory for my ticket resolution. Seriously, now they need customer help for bug resolution otherwise not going to resolve your issue.
Now it has been 5 days for my issue but there is no update from backend team of Apollo 247.
2nd order: they have delivered incomplete order. Customer support and grevience cell is not at all supportive. In first call, they asked for product images. In second call, they asked for physical bill, I don’t understand why they need physical bill, even all the information along with bill is available in app and with backend team. Also, when I asked for ETA, they became completely ignorant and told me that we can not provide you with any ETA. And one more interesting thing, Apollo 247 is sending me ticket closure mail for every update. When I told them about the same, then they started asking for mail screenshot and one executive is making compulsory for my ticket resolution. Seriously, now they need customer help for bug resolution otherwise not going to resolve your issue.
Now it has been 5 days for my issue but there is no update from backend team of Apollo 247.
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Waste of money and time
I have booked test for my mum package was platinum full bpdy check up but was utterly disappointed with the service. The lab boy has not come for sample pick up for ppbs when i contacted customer care regarding this , they were not of much help, service agents were rude and impolite and answers i do not know to every question.. i even remeber their names himani and manoj , i do not know why they are doing this job when they are cluless and rude. Its a today waste of money , i felt it as a scam to lure people with discounts , its always better to go to the nearest hospital and give tests as apollo online sevices has no reliability as himani -the customer care girl has mentioned that sample is evaluated in some third party lab and has nothing to with apollo labs and apollo being this big entity maintaining such low standards is very disappointing. Its like naam bada naseeb khota type… very bad service… please do not waste money on these kind of services and i request apollo higher officials to look into these issues because broadcasting something and providing some other thing is a scam
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers. ^Sahil
Buy from medical stores!
Firstly if it is with respect to app development, then there is little to point out. But the company itself is extremely dubious. They do not understand difference between urgency of normal product deliveries vs medicine deliveries. All my “fast” deliveries till date have been marked delivered, since they want to show they completed before the timeline, but without delivering the medicines. They take their own sweet time for that. I spent 3 days talking to customer care and trying to communicate through app but you hit a stonewall since most of it is AI driven. If you want to track your delivery, the AI chat gives you a button to call rider but it will not do this itself. No way to track if delivery was actually done! I have deleted this app now since the last time this thing happened, they didn’t deliver the product and rejected my refund request saying I didn’t pick up call. My humble request to everyone, check with your local trusted medical store, ask him if they can deliver if you cant go. Offer them some amount to cover as delivery charges, but it will save you time, reduce your stress and more importantly you will have medicines at the time when you want it.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers. ^Sahil
Partial Fake Reports
I booked a full body check up. Got no issues till the blood samples were collected. They didn’t gave the full report. Thyroid related all tests were missing. After many customer support connections they added TSH, but T3, T4 tests are still pending after 4 months. I have regularly tried to connect them but they always give you number for another department.
Once I got a call from their customer support they mentioned that there was some issue and they won’t be able to calculate my test results and mentioned that they will add 200 apollo coins to my profile. I said you can take the blood sample again but do that tests as I require it specifically as my doctor said. They still didn’t want to do the tests. They asked me to re book the tests so that I can have it retested. In that case I just asked them if 200 apollo coins is enough to rebook the same missing tests they said YES. I didn’t think much and agreed to get the apollo coins to rebook as I was moving back to town. After I came back I again contacted support to book the same tests, but now they said I will need to pay 900rs more on top of 200 apollo coins. Then why did they said that I will be able to book the tests in same amount.
The 200 apollo coins were just a false hope of rebooking the tests. In reality it is of no use. I made a mistake by not taking a complete refund.
Once I got a call from their customer support they mentioned that there was some issue and they won’t be able to calculate my test results and mentioned that they will add 200 apollo coins to my profile. I said you can take the blood sample again but do that tests as I require it specifically as my doctor said. They still didn’t want to do the tests. They asked me to re book the tests so that I can have it retested. In that case I just asked them if 200 apollo coins is enough to rebook the same missing tests they said YES. I didn’t think much and agreed to get the apollo coins to rebook as I was moving back to town. After I came back I again contacted support to book the same tests, but now they said I will need to pay 900rs more on top of 200 apollo coins. Then why did they said that I will be able to book the tests in same amount.
The 200 apollo coins were just a false hope of rebooking the tests. In reality it is of no use. I made a mistake by not taking a complete refund.
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Disappointed online consultation
I am writing to formally express my extreme disappointment regarding my recent online consultation request.
On the first day, I waited from 4:30 p.m. until 8:00 p.m., repeatedly being told that I would receive a call within 10–15 minutes. The consultation never happened.
On the following day, I again waited from 10:00 a.m. until 7:30 p.m and throughout the day I was continuously informed that the doctor or team would call “in 10 minutes,” “in 15 minutes,” or “shortly.” Despite waiting the entire day, I did not receive any consultation. I had already uploaded all required medical details and completed every necessary step from my side. However, I received no proper follow-up and no consultation at all.
If online consultations cannot be managed properly, it would be more appropriate to inform patients upfront rather than making them wait for hours in uncertainty. Patients seek medical assistance when they are unwell, and such delays are not only inconvenient but extremely frustrating.
This was my first experience with an online consultation, and unfortunately, it has left me with a very poor impression of your services. I am deeply disappointed by the handling of this situation.
At this point, I do not wish to receive further calls regarding this consultation. I hope you take this matter seriously and work toward improving your service standards so that other patients do not go through a similar experience.
On the first day, I waited from 4:30 p.m. until 8:00 p.m., repeatedly being told that I would receive a call within 10–15 minutes. The consultation never happened.
On the following day, I again waited from 10:00 a.m. until 7:30 p.m and throughout the day I was continuously informed that the doctor or team would call “in 10 minutes,” “in 15 minutes,” or “shortly.” Despite waiting the entire day, I did not receive any consultation. I had already uploaded all required medical details and completed every necessary step from my side. However, I received no proper follow-up and no consultation at all.
If online consultations cannot be managed properly, it would be more appropriate to inform patients upfront rather than making them wait for hours in uncertainty. Patients seek medical assistance when they are unwell, and such delays are not only inconvenient but extremely frustrating.
This was my first experience with an online consultation, and unfortunately, it has left me with a very poor impression of your services. I am deeply disappointed by the handling of this situation.
At this point, I do not wish to receive further calls regarding this consultation. I hope you take this matter seriously and work toward improving your service standards so that other patients do not go through a similar experience.
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Response from developer
We regret that we were unable to meet the standards you expected from us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers. ^Sahil
