Partial Fake Reports
I booked a full body check up. Got no issues till the blood samples were collected. They didn’t gave the full report. Thyroid related all tests were missing. After many customer support connections they added TSH, but T3, T4 tests are still pending after 4 months. I have regularly tried to connect them but they always give you number for another department.
Once I got a call from their customer support they mentioned that there was some issue and they won’t be able to calculate my test results and mentioned that they will add 200 apollo coins to my profile. I said you can take the blood sample again but do that tests as I require it specifically as my doctor said. They still didn’t want to do the tests. They asked me to re book the tests so that I can have it retested. In that case I just asked them if 200 apollo coins is enough to rebook the same missing tests they said YES. I didn’t think much and agreed to get the apollo coins to rebook as I was moving back to town. After I came back I again contacted support to book the same tests, but now they said I will need to pay 900rs more on top of 200 apollo coins. Then why did they said that I will be able to book the tests in same amount.
The 200 apollo coins were just a false hope of rebooking the tests. In reality it is of no use. I made a mistake by not taking a complete refund.
Once I got a call from their customer support they mentioned that there was some issue and they won’t be able to calculate my test results and mentioned that they will add 200 apollo coins to my profile. I said you can take the blood sample again but do that tests as I require it specifically as my doctor said. They still didn’t want to do the tests. They asked me to re book the tests so that I can have it retested. In that case I just asked them if 200 apollo coins is enough to rebook the same missing tests they said YES. I didn’t think much and agreed to get the apollo coins to rebook as I was moving back to town. After I came back I again contacted support to book the same tests, but now they said I will need to pay 900rs more on top of 200 apollo coins. Then why did they said that I will be able to book the tests in same amount.
The 200 apollo coins were just a false hope of rebooking the tests. In reality it is of no use. I made a mistake by not taking a complete refund.
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Disappointed online consultation
I am writing to formally express my extreme disappointment regarding my recent online consultation request.
On the first day, I waited from 4:30 p.m. until 8:00 p.m., repeatedly being told that I would receive a call within 10–15 minutes. The consultation never happened.
On the following day, I again waited from 10:00 a.m. until 7:30 p.m and throughout the day I was continuously informed that the doctor or team would call “in 10 minutes,” “in 15 minutes,” or “shortly.” Despite waiting the entire day, I did not receive any consultation. I had already uploaded all required medical details and completed every necessary step from my side. However, I received no proper follow-up and no consultation at all.
If online consultations cannot be managed properly, it would be more appropriate to inform patients upfront rather than making them wait for hours in uncertainty. Patients seek medical assistance when they are unwell, and such delays are not only inconvenient but extremely frustrating.
This was my first experience with an online consultation, and unfortunately, it has left me with a very poor impression of your services. I am deeply disappointed by the handling of this situation.
At this point, I do not wish to receive further calls regarding this consultation. I hope you take this matter seriously and work toward improving your service standards so that other patients do not go through a similar experience.
On the first day, I waited from 4:30 p.m. until 8:00 p.m., repeatedly being told that I would receive a call within 10–15 minutes. The consultation never happened.
On the following day, I again waited from 10:00 a.m. until 7:30 p.m and throughout the day I was continuously informed that the doctor or team would call “in 10 minutes,” “in 15 minutes,” or “shortly.” Despite waiting the entire day, I did not receive any consultation. I had already uploaded all required medical details and completed every necessary step from my side. However, I received no proper follow-up and no consultation at all.
If online consultations cannot be managed properly, it would be more appropriate to inform patients upfront rather than making them wait for hours in uncertainty. Patients seek medical assistance when they are unwell, and such delays are not only inconvenient but extremely frustrating.
This was my first experience with an online consultation, and unfortunately, it has left me with a very poor impression of your services. I am deeply disappointed by the handling of this situation.
At this point, I do not wish to receive further calls regarding this consultation. I hope you take this matter seriously and work toward improving your service standards so that other patients do not go through a similar experience.
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Response from developer
We regret that we were unable to meet the standards you expected from us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers. ^Sahil
Apollo MyCircle – Misleading Offers, Poor Service & No Accountability
I regret joining Apollo MyCircle. They advertise attractive discounts, cashback, and free lab tests, but the reality is far from it. On my first order ( approx ₹3,500), I was shown a ₹448 cashback offer along with standard discounts and a free lab test if I join their Circle membership. But, they don’t clarify that you can either get a discount (0–15%) or cashback - not both. The “free” lab test also comes with a catch: you must book a higher-priced test, often more expensive than market rates.
Even with membership, I received only a 10% discount after applying a coupon. Their support confirmed that using coupons disqualifies you from earning Health Credits. On my second order, they promised 4-hour delivery—no one showed up. I followed up the next day and got no resolution, just a generic “we’ve noted your issue.”
Honestly, local pharmacies offer 10–12% discounts upfront without any membership drama. Apollo’s approach feels misleading, especially considering the high margins (often 100–300%) on many medicines. Worst of all, when I requested to cancel the membership and get a refund, they didn’t even bother to respond.
Only one suggestion Avoid Apollo Pharmacy Circle.
Even with membership, I received only a 10% discount after applying a coupon. Their support confirmed that using coupons disqualifies you from earning Health Credits. On my second order, they promised 4-hour delivery—no one showed up. I followed up the next day and got no resolution, just a generic “we’ve noted your issue.”
Honestly, local pharmacies offer 10–12% discounts upfront without any membership drama. Apollo’s approach feels misleading, especially considering the high margins (often 100–300%) on many medicines. Worst of all, when I requested to cancel the membership and get a refund, they didn’t even bother to respond.
Only one suggestion Avoid Apollo Pharmacy Circle.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your appointment ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers -^Sahil
Most unreliable app
They will charge extremely more for normal blood tests and they will deliberately not provide the calling number of the person. After 1-2 hours you will notice no one has arrived and even if you call earlier they will not answer. Finally they will say reschedule and do fasting for another 12 hours i will come tomorrow. I not only paid extra but basically got absolutely no results either. I have never seen such blatant misuse of medical app to earn more money. Disgusting and pathetic I hope these people start treating people like fellow humans instead of treating them like a profit making machine. Its disgraceful and really shameful these people should be ashamed
Update : Its been 3days no refund was made. Cancellation is processed. You guys are cheats and nothing more than that stealing people’s hard earned money in the name of providing medical assistance and then neither providing the service nor returning the money. The company and representatives are all cheaters, they are saying call your bank if you dont get refund instead when they havent even initiated any refund to me. The worst mistake of my life was to book a medical service for my parents using this app i have 11,000 and i will never get it back. I still cant believe that apollo can be this greedy and such big cheaters. I cant even get my parents to take a medical test since I dont have enough money. This is wrong on each and every level. I hope the people running this family, the customer agents running the fraud calls realize what they are playing with is someone’s life. I hope they do better.
Update : Its been 3days no refund was made. Cancellation is processed. You guys are cheats and nothing more than that stealing people’s hard earned money in the name of providing medical assistance and then neither providing the service nor returning the money. The company and representatives are all cheaters, they are saying call your bank if you dont get refund instead when they havent even initiated any refund to me. The worst mistake of my life was to book a medical service for my parents using this app i have 11,000 and i will never get it back. I still cant believe that apollo can be this greedy and such big cheaters. I cant even get my parents to take a medical test since I dont have enough money. This is wrong on each and every level. I hope the people running this family, the customer agents running the fraud calls realize what they are playing with is someone’s life. I hope they do better.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers - Zafar
Agents denied pickup
I had booked lab tests from Apollo a few times in the past and it was very smooth, but this time the experience is horrible. On day 1 the agent called me and I couldn’t pickup then I tried calling him for fifteen minutes but his phone was not reachable and then when I could connect to him, he didn’t arrive to collect the samples stating that he had left for a different location. I talked to the customer support they took almost an hour and then fixed the schedule for next day. And next day I called the agent before time to skin any inconvenience, but the agent just denied casually saying that your location is not in my service area so he won’t come and then I again contacted the customer support they again were asking for 1-2 hours; and the samples had to be collected in fasting so obviously I had to cancel the test order. I have to submit the reports on Monday and then Doctor will decide about the surgery so I booked the test for Friday now its Saturday tomorrow is Republic Day, and now I was stuck because of the Apollo team.
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Response from developer
We apologize for any inconvenience caused. Our goal is to provide a seamless experience, and we're sorry to hear about your negative experience. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. Someone from our team will contact you shortly.^Nidhi
