Partial Fake Reports
I booked a full body check up. Got no issues till the blood samples were collected. They didn’t gave the full report. Thyroid related all tests were missing. After many customer support connections they added TSH, but T3, T4 tests are still pending after 4 months. I have regularly tried to connect them but they always give you number for another department.
Once I got a call from their customer support they mentioned that there was some issue and they won’t be able to calculate my test results and mentioned that they will add 200 apollo coins to my profile. I said you can take the blood sample again but do that tests as I require it specifically as my doctor said. They still didn’t want to do the tests. They asked me to re book the tests so that I can have it retested. In that case I just asked them if 200 apollo coins is enough to rebook the same missing tests they said YES. I didn’t think much and agreed to get the apollo coins to rebook as I was moving back to town. After I came back I again contacted support to book the same tests, but now they said I will need to pay 900rs more on top of 200 apollo coins. Then why did they said that I will be able to book the tests in same amount.
The 200 apollo coins were just a false hope of rebooking the tests. In reality it is of no use. I made a mistake by not taking a complete refund.
Once I got a call from their customer support they mentioned that there was some issue and they won’t be able to calculate my test results and mentioned that they will add 200 apollo coins to my profile. I said you can take the blood sample again but do that tests as I require it specifically as my doctor said. They still didn’t want to do the tests. They asked me to re book the tests so that I can have it retested. In that case I just asked them if 200 apollo coins is enough to rebook the same missing tests they said YES. I didn’t think much and agreed to get the apollo coins to rebook as I was moving back to town. After I came back I again contacted support to book the same tests, but now they said I will need to pay 900rs more on top of 200 apollo coins. Then why did they said that I will be able to book the tests in same amount.
The 200 apollo coins were just a false hope of rebooking the tests. In reality it is of no use. I made a mistake by not taking a complete refund.
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Disappointed online consultation
I am writing to formally express my extreme disappointment regarding my recent online consultation request.
On the first day, I waited from 4:30 p.m. until 8:00 p.m., repeatedly being told that I would receive a call within 10–15 minutes. The consultation never happened.
On the following day, I again waited from 10:00 a.m. until 7:30 p.m and throughout the day I was continuously informed that the doctor or team would call “in 10 minutes,” “in 15 minutes,” or “shortly.” Despite waiting the entire day, I did not receive any consultation. I had already uploaded all required medical details and completed every necessary step from my side. However, I received no proper follow-up and no consultation at all.
If online consultations cannot be managed properly, it would be more appropriate to inform patients upfront rather than making them wait for hours in uncertainty. Patients seek medical assistance when they are unwell, and such delays are not only inconvenient but extremely frustrating.
This was my first experience with an online consultation, and unfortunately, it has left me with a very poor impression of your services. I am deeply disappointed by the handling of this situation.
At this point, I do not wish to receive further calls regarding this consultation. I hope you take this matter seriously and work toward improving your service standards so that other patients do not go through a similar experience.
On the first day, I waited from 4:30 p.m. until 8:00 p.m., repeatedly being told that I would receive a call within 10–15 minutes. The consultation never happened.
On the following day, I again waited from 10:00 a.m. until 7:30 p.m and throughout the day I was continuously informed that the doctor or team would call “in 10 minutes,” “in 15 minutes,” or “shortly.” Despite waiting the entire day, I did not receive any consultation. I had already uploaded all required medical details and completed every necessary step from my side. However, I received no proper follow-up and no consultation at all.
If online consultations cannot be managed properly, it would be more appropriate to inform patients upfront rather than making them wait for hours in uncertainty. Patients seek medical assistance when they are unwell, and such delays are not only inconvenient but extremely frustrating.
This was my first experience with an online consultation, and unfortunately, it has left me with a very poor impression of your services. I am deeply disappointed by the handling of this situation.
At this point, I do not wish to receive further calls regarding this consultation. I hope you take this matter seriously and work toward improving your service standards so that other patients do not go through a similar experience.
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Response from developer
We regret that we were unable to meet the standards you expected from us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers. ^Sahil
Apollo MyCircle – Misleading Offers, Poor Service & No Accountability
I regret joining Apollo MyCircle. They advertise attractive discounts, cashback, and free lab tests, but the reality is far from it. On my first order ( approx ₹3,500), I was shown a ₹448 cashback offer along with standard discounts and a free lab test if I join their Circle membership. But, they don’t clarify that you can either get a discount (0–15%) or cashback - not both. The “free” lab test also comes with a catch: you must book a higher-priced test, often more expensive than market rates.
Even with membership, I received only a 10% discount after applying a coupon. Their support confirmed that using coupons disqualifies you from earning Health Credits. On my second order, they promised 4-hour delivery—no one showed up. I followed up the next day and got no resolution, just a generic “we’ve noted your issue.”
Honestly, local pharmacies offer 10–12% discounts upfront without any membership drama. Apollo’s approach feels misleading, especially considering the high margins (often 100–300%) on many medicines. Worst of all, when I requested to cancel the membership and get a refund, they didn’t even bother to respond.
Only one suggestion Avoid Apollo Pharmacy Circle.
Even with membership, I received only a 10% discount after applying a coupon. Their support confirmed that using coupons disqualifies you from earning Health Credits. On my second order, they promised 4-hour delivery—no one showed up. I followed up the next day and got no resolution, just a generic “we’ve noted your issue.”
Honestly, local pharmacies offer 10–12% discounts upfront without any membership drama. Apollo’s approach feels misleading, especially considering the high margins (often 100–300%) on many medicines. Worst of all, when I requested to cancel the membership and get a refund, they didn’t even bother to respond.
Only one suggestion Avoid Apollo Pharmacy Circle.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your appointment ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers -^Sahil
Most unreliable app
They will charge extremely more for normal blood tests and they will deliberately not provide the calling number of the person. After 1-2 hours you will notice no one has arrived and even if you call earlier they will not answer. Finally they will say reschedule and do fasting for another 12 hours i will come tomorrow. I not only paid extra but basically got absolutely no results either. I have never seen such blatant misuse of medical app to earn more money. Disgusting and pathetic I hope these people start treating people like fellow humans instead of treating them like a profit making machine. Its disgraceful and really shameful these people should be ashamed
Update : Its been 3days no refund was made. Cancellation is processed. You guys are cheats and nothing more than that stealing people’s hard earned money in the name of providing medical assistance and then neither providing the service nor returning the money. The company and representatives are all cheaters, they are saying call your bank if you dont get refund instead when they havent even initiated any refund to me. The worst mistake of my life was to book a medical service for my parents using this app i have 11,000 and i will never get it back. I still cant believe that apollo can be this greedy and such big cheaters. I cant even get my parents to take a medical test since I dont have enough money. This is wrong on each and every level. I hope the people running this family, the customer agents running the fraud calls realize what they are playing with is someone’s life. I hope they do better.
Update : Its been 3days no refund was made. Cancellation is processed. You guys are cheats and nothing more than that stealing people’s hard earned money in the name of providing medical assistance and then neither providing the service nor returning the money. The company and representatives are all cheaters, they are saying call your bank if you dont get refund instead when they havent even initiated any refund to me. The worst mistake of my life was to book a medical service for my parents using this app i have 11,000 and i will never get it back. I still cant believe that apollo can be this greedy and such big cheaters. I cant even get my parents to take a medical test since I dont have enough money. This is wrong on each and every level. I hope the people running this family, the customer agents running the fraud calls realize what they are playing with is someone’s life. I hope they do better.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers - Zafar
Agents denied pickup
I had booked lab tests from Apollo a few times in the past and it was very smooth, but this time the experience is horrible. On day 1 the agent called me and I couldn’t pickup then I tried calling him for fifteen minutes but his phone was not reachable and then when I could connect to him, he didn’t arrive to collect the samples stating that he had left for a different location. I talked to the customer support they took almost an hour and then fixed the schedule for next day. And next day I called the agent before time to skin any inconvenience, but the agent just denied casually saying that your location is not in my service area so he won’t come and then I again contacted the customer support they again were asking for 1-2 hours; and the samples had to be collected in fasting so obviously I had to cancel the test order. I have to submit the reports on Monday and then Doctor will decide about the surgery so I booked the test for Friday now its Saturday tomorrow is Republic Day, and now I was stuck because of the Apollo team.
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Response from developer
We apologize for any inconvenience caused. Our goal is to provide a seamless experience, and we're sorry to hear about your negative experience. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. Someone from our team will contact you shortly.^Nidhi
Worst company and customer service in the world
I recently placed an order and was informed through the app that it would be delivered in two days. However, the app and messages kept stating that the order was out for delivery and would arrive by 11 pm. This continued for the next seven days, resulting in a week's delay. During this period, I repeatedly contacted customer service to inquire about the status of my order. They consistently lied, assuring me that the order would be delivered that day. When I asked to cancel the order, they informed me that cancellation was only possible by rejecting the order at my doorstep—a scenario that seemed impossible as they had no intention of delivering it. Apparently, the company has no mechanism to cancel an order placed on their site. Frustrated, I decided to file a complaint with the grievance officer and requested the order to be canceled. He assured me that it had been canceled and that I would be notified the same day, with a refund issued within 48 hours. Now, 48 hours have passed, and neither has the order been canceled nor has the refund been processed. This company is utterly fraudulent with the most incompetent customer service. Do not believe them when they redirect you to another person, promising resolution. Even if the final resolver is the CEO or owner, they will only waste your time. I now have no way to resolve this issue, and my money has effectively been stolen by this firm. This has been the worst experience ever.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers - Zafar
Worst customer service ever
I am taking this time to write survey to warn people that this app has the worst customer service. Being in healthcare sector you cannot be this careless and gives no right to play with people’s health. I am sick and dr’s prescribed medicine was out of stock in nearby pharmacy so i placed order on apollo pharmacy, this is my second time placing order for medicine and earlier experience was average. Person is sick so obviously they need prescribed medicine as soon as possible but instead apollo showed it 2 days to get delivered. Due to health issue i was okay without medicine for 48 hours but after that they cancelled the order and refunded the amount instantly. Like i waited for 48 hours for nothing???
Being in healthcare sector it should be imp for apollo to inform soon if medicine is not available. Order gets cancelled without any confirmation from my end and on chat agent “Badal Rathore Cogent” asked me to place new order and they will “SEE” what they can do to get the medicine. I mean this is your professionalism? If you cannot do your jobs correctly at least inform patient in advance so they can do something from their end to get medicine or you were waiting for patient to die? And later might call just to check if they died or still need medicine?
Being in healthcare sector it should be imp for apollo to inform soon if medicine is not available. Order gets cancelled without any confirmation from my end and on chat agent “Badal Rathore Cogent” asked me to place new order and they will “SEE” what they can do to get the medicine. I mean this is your professionalism? If you cannot do your jobs correctly at least inform patient in advance so they can do something from their end to get medicine or you were waiting for patient to die? And later might call just to check if they died or still need medicine?
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Response from developer
We sincerely apologize for the distress caused by your recent experience. Your feedback is invaluable, and we deeply regret falling short of your expectations. We understand the urgency of healthcare needs and are committed to ensuring prompt and reliable service. We're actively investigating the issues you've raised to prevent recurrence in the future. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. Zafar
Dr Kalpana Janardhan & Dr Anupam’s Hegde /Dr Arya
I had a timely excellent treatment administered by Dr Kalpana Janardhan with care and human touch, well supported by her team Dr Anupam’s Hegde & Dr Arya.
I found Dr Kalpana Janardhan a down to earth person with clarity & high patience listening to my health issues. She was cordial & bringing smile on our face every time she came for checking my health status time to time. Indeed!! Her team Dr Anupama & Dr Arya were equally took care in treating my health problems . Their commitment in resolving patients health recovery is exemplary..
In subsequent follow up consultation with Dr Kalpana Janardhan had been pleasant & has come out with an extra zeal boosted by her soft spoken advise & health check ups .
I am highly indebted & grateful to Dr Kalpana , Dr Anupama & Dr Arya 🙏🙏🙏
I would strongly recommend my relatives & friends for (if) any health issues to consult them especially Dr Kalpana Janardhan & Team 🌹🌹
I found Dr Kalpana Janardhan a down to earth person with clarity & high patience listening to my health issues. She was cordial & bringing smile on our face every time she came for checking my health status time to time. Indeed!! Her team Dr Anupama & Dr Arya were equally took care in treating my health problems . Their commitment in resolving patients health recovery is exemplary..
In subsequent follow up consultation with Dr Kalpana Janardhan had been pleasant & has come out with an extra zeal boosted by her soft spoken advise & health check ups .
I am highly indebted & grateful to Dr Kalpana , Dr Anupama & Dr Arya 🙏🙏🙏
I would strongly recommend my relatives & friends for (if) any health issues to consult them especially Dr Kalpana Janardhan & Team 🌹🌹
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Response from developer
We value your 5-star rating. We hope you keep using our services. Please write to us at brand.social@apollo247.org with your suggestions, if any. Looking forward to hearing from you. - ^Zafar
Very very poor and pathetic services
I recently switched to Apollo pharmacy from tata1mg just because i was getting some more discount but it has been extremely annoying and pathetic and frustrating to use Apollo services. Most of the time (last 2 out of 3 orders) they delivered wrong products and there is no option to raise complaint via app since products are so call non-returnable, we get stuck on wrong medicine, on calling customer care - most of them are very immature and not able to understand the issue. They keep on saying i am raising complaint they mentioned its raised and when i asked complaint number they say please hold i will raise it now - looks like they just want to cut the phone before even raising complaint and telling lie.
Third order they automatically delayed the delivery by 10 days without any notifications, when you guys under you are in medicine business where exact right medicine and on time delivery is utmost important. To the surprise any complaint has minimum resolution address time of 24-48 hours , don’t know how many days they will take to actually resolve.
The only word i hear is sorry for inconvenience - i am switching back to 1 mg. DON’T USE APOLLO SERVICE - HORRIBLE HORIBLE
Third order they automatically delayed the delivery by 10 days without any notifications, when you guys under you are in medicine business where exact right medicine and on time delivery is utmost important. To the surprise any complaint has minimum resolution address time of 24-48 hours , don’t know how many days they will take to actually resolve.
The only word i hear is sorry for inconvenience - i am switching back to 1 mg. DON’T USE APOLLO SERVICE - HORRIBLE HORIBLE
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Response from developer
We regret that we were unable to meet the standards you expected from us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers. ^Nidhi
Simple advice for you as well-wisher… Don’t buy membership
Please read my opinion once before taking membership. I am saying for your benefit....these people have a bogus service. Think 100 times while taking subscription, these people change the rules of delivery and payment anytime and when you complain to them that we have old membership, this thing is not applicable for us, then they say that it will apply to everyone, you have to update the application daily. To do, and to follow the rules. It is not about the membership money, but if those people ask for money in such a way, they will make a poor person miserable. It is necessary to take medicine of minimum 250 rupees for delivery. When the same thing is done for free from the medical near you. And none of these people deliver promptly, it also creates a big illusion that we will deliver promptly. I have a loss of 300 rupees which is not a big price but I am warning you because your money will go but you will also be annoyed, and medicine is something in which man is helpless and these people take advantage of it.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers - Nidhi
Worst experience with medicines order
One hell of an experience with medicines order through this app. I would have given a negative rating if was possible
I ordered some medicines which I needed on an urgent basis on 21 July and while ordering it showed to me that the medicines would be delivered by 10PM on the same day but after making the payment, the date got changed to 22 July 10PM and when inquired customer care about the same, they just say we escalate it and do nothing and on 22 July the medicines were picked up at 6PM and that too by Blue dart who then updated the delivery time to 25 July and again the customer support is of no use here and they just blindly say we will escalate it. The biggest problem here is Apollo doesn’t have its own shipping and rely on third party shippers like bluedart etc., who take their own sweet time to deliver. I am still waiting for the medicines and how can apollo be this insensitive to a critical need like medicines. I suggest not to install this app and even if you install it dont order medicines from them and instead go for other providers who do a far far better job than apollo.
I ordered some medicines which I needed on an urgent basis on 21 July and while ordering it showed to me that the medicines would be delivered by 10PM on the same day but after making the payment, the date got changed to 22 July 10PM and when inquired customer care about the same, they just say we escalate it and do nothing and on 22 July the medicines were picked up at 6PM and that too by Blue dart who then updated the delivery time to 25 July and again the customer support is of no use here and they just blindly say we will escalate it. The biggest problem here is Apollo doesn’t have its own shipping and rely on third party shippers like bluedart etc., who take their own sweet time to deliver. I am still waiting for the medicines and how can apollo be this insensitive to a critical need like medicines. I suggest not to install this app and even if you install it dont order medicines from them and instead go for other providers who do a far far better job than apollo.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers - Tanuj
Worst customer service through online
I had the worst experience with apollo. I have ordered medicines on Feb 5th for home delivery which was supposed to get delivered on 6th Feb. I have not received it but got delivered status on 7th feb. I have raised ticket on this dispute immediately and From then on, I have to contact their customer service executive daily. Every executive will ask for 24 hours but no response after 48 hours also. I had to spend 1 hr daily to followup on this issue. 20 mins wait time on call, 10 mins to explain the executive daily (each person will ask as if it is a new issue) and they will put on hold for 20 mins. Till 17th I didn’t have received any resolution and finally they said they will refund my amount and status got changed to refunded on 18th feb. Till today (8March 2023) I have not received it. They asked for 48 hrs my bank statement etc. till now no resolution and now the ticket status got changed to issue resolved. Apollo has One of the worst, inefficient / selfish / scamming and dumbest online customer service ever. Better to walk in rather than phone order or try other applications
Do you think your customers are jobless and running behind your customer service is our daily routine?? These people have caused me high level of stress, wasting my time and wasting the interest rate for my amount paid. I’m almost calling daily and each executive is taking 30 - 45 mins time to check and asking me to wait for 24 hours. Worst service ever I will never order through apollo online hereafter. Big time cheats!!!
Today They are disconnecting the calls when I start to ask questions.
Do you think your customers are jobless and running behind your customer service is our daily routine?? These people have caused me high level of stress, wasting my time and wasting the interest rate for my amount paid. I’m almost calling daily and each executive is taking 30 - 45 mins time to check and asking me to wait for 24 hours. Worst service ever I will never order through apollo online hereafter. Big time cheats!!!
Today They are disconnecting the calls when I start to ask questions.
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Response from developer
We’re deeply sorry for the experience you had with us. Kindly share your order ID or contact details to brand.social@apollo247.org to help us resolve your query. We look forward to constantly evolve the experience that we provide to our customers. ^Priyanka
Worst Service Ever on Earth
I had ordered medicines from this app online and thought that it would get delivered within 2hrs because it was an urgent case. To my knowledge after delivery i see that they have sent me wrong medicines. Then that day itself i had raised concern calling the customer care number but it was the worst decision of my life.
Believe me they will never acknowledge your ticket and they will say the same thing as within 24-48hrs your issue would be resolved. On 7th of jan i had requested the return since then I am waiting and its 17th jan today i have not got the resolution. Neither they have refunded the money nor did they arrange a pick up. It was their mistake sending wrong medicines still i have not got the solution means u can imagine how worst it is. Daily I have to call and follow up with them then when i said that i will go to police and raise a consumer complaint they told that will talk to our manager and get back to you. I am still waiting thought to post this review atleast others will get benefit reading this review.
Believe me they will never acknowledge your ticket and they will say the same thing as within 24-48hrs your issue would be resolved. On 7th of jan i had requested the return since then I am waiting and its 17th jan today i have not got the resolution. Neither they have refunded the money nor did they arrange a pick up. It was their mistake sending wrong medicines still i have not got the solution means u can imagine how worst it is. Daily I have to call and follow up with them then when i said that i will go to police and raise a consumer complaint they told that will talk to our manager and get back to you. I am still waiting thought to post this review atleast others will get benefit reading this review.
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Response from developer
We understand your concern and sincerely apologize for the same. We request you to kindly share your order id or contact details via brand.social@apollo247.org. One of our team members will connect with you shortly. Stay Safe. -Geetika
Poor Service and customer support from the Apollo pharmacy service
Very poor customer service and any tickets created on defective service is auto closed with out any resolution. Any question you raise there is a BOT reply which say someone will mail or call in 24 to 48 hrs but the ticket is closed in the back end. Seems to be company run be people with out any ethical behaviour and only focus is money. My medicine delivery has been missed 3 times but money has been detected. And order status says delivered.. today till 3pm my order status was shipped and my medicine never got delivered but around 6 I see the status as delivered by 11:30..
The tool should have basic check to verify whether the delivery status timing update is pre-dated to avoid cheating. Also should built the confirmation from customer on true delivery verification.
The tool should have basic check to verify whether the delivery status timing update is pre-dated to avoid cheating. Also should built the confirmation from customer on true delivery verification.
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Response from developer
Dear user, we regret the inconvenience caused to you. Kindly reach out to us at reviews@apollo247.com
Worst experience from this app
It is not just once but 3 to 4times that i have been dissapointed with this app.
I had booked a smaple collection for a cancer patient, no one called even thought the payment was made online. There is no number to even call the customer support. My parents were waiting all day for the person to come for sample collection. If you can’t provide a person to collect samples, then please don’t accept the payment as well. Because you are playing with patients health and life as they would be dependent on you. Apollo app is the worst app. No information was shared to me and they cancelled the appointment by themselves stating the sample collector refused to visit. A patient has been waiting from morning in order to receive this. I curse that sample collector. If you can’t commit then don’t work and don’t keep patients on hanging. You are a healthcare company, yet you do this kinda stunt. 😡😡
I had booked a smaple collection for a cancer patient, no one called even thought the payment was made online. There is no number to even call the customer support. My parents were waiting all day for the person to come for sample collection. If you can’t provide a person to collect samples, then please don’t accept the payment as well. Because you are playing with patients health and life as they would be dependent on you. Apollo app is the worst app. No information was shared to me and they cancelled the appointment by themselves stating the sample collector refused to visit. A patient has been waiting from morning in order to receive this. I curse that sample collector. If you can’t commit then don’t work and don’t keep patients on hanging. You are a healthcare company, yet you do this kinda stunt. 😡😡
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Response from developer
Dear user, we regret the inconvenience caused to you. Kindly reach out to us at reviews@apollo247.com
Horribly Incompetent
If I could give 0 stars I would. Go to the Apollo clinic by booking through the app and the staff there are clueless about it, ask us to not use the app and book directly with them because they themselves are not updated with the app’s bookings. After booking vaccination on the app, the hospital doesn’t get our booking info and they delay us once we go and ask us to email it to them. I book doctor appointment on the app, take time off work to get to the clinic and they inform me the doctor is on leave. The app doesn’t even update that info. This has happened 3 times! Booked a lab test and the executive didn’t come even after an hour of our appointment time slot was over. Not even a call from him, the app doesn’t provide us a number but we have to call the helpline which is busy so it takes around 8 -10 minutes to get connected with a customer care executive who then gives a phone number but no one pics up the call. Of the staff of Apollo Clinics and Hospitals are asking us to book directly with them and not through the app that should tell you all you need to know about how horrible it is. It seems to be a never ending mess. One of the most useless service app in our country.
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Response from developer
Dear user, we regret the inconvenience caused to you. Kindly reach out to us at reviews@apollo247.com
Most unreliable and unprofessional service
Install the app and they will send you tons of promotional messages including calls from their stores asking you for orders. But if you actually place an order, they do not adhere to timelines and deliver on their whims and fancy, sometimes delaying for days and believe me even weeks. During this time they do not bother to call or text to inform that the order has been delayed. Mind you these are medicines that the customer needs immediately. Also they end up sending wrong products and damaged ones. There’s no customer care number you can get in touch with immediately. You can raise a ticket and they conveniently close it without following it up. Recently I was sent damaged medicines and I raised a ticket multiple times. They called me to resend pictures as they weren’t able to open them and finally after multiple conversations I’m told that I had filled a complaint after 48 hours of receiving the medicine. Pure harassment and basically no intention of doing right by the customer. This, after they had sent the order multiple days after the promised timeline without any intimation. In the same order they had sent a different variant of another product. No apologies, no replacement, no follow ups. Worst customer care possible. Fraudulent setup - order from anyone but Apollo!
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Response from developer
Dear user, we regret the inconvenience caused to you. Kindly reach out to us at reviews@apollo247.com
Good but can be improved
I use this to book appointments and buy medicines. On the whole, for both purposes it is good. However, I found that the app is not showing some doctors when asked for nearby doctors in spectra. Medicine supply is very fast and I am extremely happy. However, the layout can be improved. And there is an irritating notification that my profile is being set up whenever I open the app. Unless I dismiss it, I can’t go into the app. For return of medicines, I think they give the window for 48 hours. In my case, the delivery was fine but when I opened the strip after four days, the tablet inside has all of its top layer peeled. When I called and told them that the medicine they supplied is of inferior quality and need to be taken up with the company and DGCI, the telecaller simply refused to entertain the complaint saying that it has crossed 48 hrs. Finally, I had throw the total strip. What is pertinent is we as patient cannot be expected to open the strip and see all tablets. Further, my complaint is a matter of concern. I guess there should be a proper escalation level. Hence, four stars. Otherwise, it deserves five star.
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Response from developer
Thank you so much for your feedback.
App is fine, but docs don’t seem to prefer video
App is ok. There some minor glitches while placing order for medicines. However this is regarding the appointments. Not sure if it’s only for me, but 3 out of 5 times the doctors don’t join through video. Only when you specifically ask they come on video. When we pay 500 for a consultation on average, it would be good if they also switch on their camera, look at the patient and then suggest medicine. More than cost, it’s the feeling when you see someone and speak, which is more important. The money we pay even for any other doctor or specialist when we visit in person is for the experience. Respect all the work done by doctors and medical staffs during this time and thankful for that. This is just a minor observation specific to the service offered through this app.
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Response from developer
Dear user, we regret the inconvenience caused to you. We will share your feedback with the team. We hope to deliver you an enhanced experience the next time you use our services.
Doctor was in hurry & yawning
My experience is bad as I had fixed an appointment morning at 9:00. I waited till 9:35 in front of the app saying doctor will join in next 15 mins which went up to 24 mins and then suddenly at 9:35 it said you want to cancel or reschedule your appointment. I was irritated and cancelled. Refund was done immediately as I had paid through UPI mode. I tried my luck again with doctor available in next 15 mins today evening at 9:00 pm. Doctor was seen yawning and looked as if someone had woken up. Doctor was in supper hurry and wanted to finish my appointment. I was not allowed to ask any of my questions and it was clear that I had made a wrong choice of taking up this task. All my details where taken and simple feedback was given. It is very high. It is bad. Eat vegetables and green leaf food and water based fruits. Take care of yourself. Doctor was in super hurry and wanted to leave within in 3 mins of the call. I was not allowed to ask any question. I have high regards for doctor who are trying their best in this in president time but being a patient, they also need to listen to our pain and concern and help to get is addressed.
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Response from developer
Dear User, please accept our sincere apologies. Can you please update the Appointment details here or contact us at reviews@apollo247.com so that we can have a look into this right away? We hope to hear from you.