Apple Store User Reviews

Apple Store
Apple Store
Apple Distribution International

Customer Experience

Positive experience29.8% of reviews
Neutral7.9% of reviews
Negative experience62.4% of reviews

~ Based on 4,011 written reviews from the US App Store.

What users say

Is Apple Store Safe?

Apple Store appears mostly safe based on user ratings. AppsHunter Safety Score for Apple Store is 70/100.

This assessment is based on 167,958 user ratings, with an App Store average of 3.5/5.

Safety Analysis

57.4% of ratings point to a safe experience
12.8% of ratings suggest some concerns
29.9% of ratings point to a risky experience

~ Based on 167,958 App Store ratings for Apple Store.

Is Apple Store Legit?

Apple Store appears to be a legitimate app. AppsHunter Legitimacy Score for Apple Store is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Game Center Money

I love iOS, why not make Game Center a global money earning system based off achievements, points, ranks and time playing each game?

Do not opt in to the AI assistant search

I’m stuck with the AI “assistant” search and it’s painfully slow and unhelpful. I just want to do a keyboard search and not wait for it to solve some “problem” it thinks I have. Please give us a way of opting out.

New UI is super confusing

Search has been completely removed so it’s incredibly difficult to find what you’re looking for.

Additionally, the AI assistant only gets in the way: you can’t close chats with it and when looking for an accessory it links you to the “main” product.

Refurbished

No link to the refurbished section. Why?

Removed basic search for pointless AI chat

Seriously Apple? You removed the basic search bar in favor of a slow, pointless, resource-hogging, often incorrect or unhelpful, AI chat assistant FOR BASIC SEARCHING?

Absolute garbage. The AI takes several seconds to give you nothing even remotely what you searched for.

Pleaseeeee stop forcing AI into everything, your customers are tired.
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They keep removing the apps I use. Apple sucks this is why I switch to Samsung.

I just want ometv apps back. I want monkey app back, emerald chat, and all the other ones I use. There is literally no apps I use on Apple. Except chai ai

YOY

Hi there! I just wanted to say that you might be the best device company I’ve ever seen! The iPhone, iPad, apple watch, and Mac is such a blast! Please keep this company flowing!

P.S. Moberry :D

Lacks functionality

Unable to find or download receipts for my recently purchase Apple Watch I purchased from the Apple Store

Gift cards

Too hard to find balance

Disappointing

It’s disappointing that the app doesn’t support landscape mode for viewing photos and videos. With the upcoming release of the iPhone Duo, I would hope that Apple’s apps would be fully optimized for all devices. It feels like this app has been left behind.

Worst Policies ever

Very disappointing trade-in and refund experience.

I recently purchased an iPhone 18 Pro Max and paid using $450 in Apple Gift Cards plus $1,008 on my credit card. I then traded in my iPhone 14 Pro Max and received a trade-in value of $360.

What frustrated me is that the entire $360 was returned as Apple Gift Card credit instead of being refunded to my credit card. I had already paid more than $1,000 through my credit card, so as a customer I expected the trade-in value to at least be refunded toward that payment.

Apparently, Apple applies trade-in credit back to the gift-card portion first when multiple payment methods are used. This may be part of their policy, but it was not clearly communicated to me during the purchase and trade-in process.

This defeats much of the purpose of a trade-in for customers who may not want to continue buying Apple products. Instead of getting usable money back, you can end up with hundreds of dollars locked into the Apple ecosystem.

I am also not very satisfied with the new iPhone itself, which makes this experience even more frustrating. If I decide to move away from Apple in the future, what am I supposed to do with hundreds of dollars in Apple Gift Cards?

Apple should make this policy extremely clear before customers complete a trade-in, especially when they are paying with a combination of gift cards and credit/debit cards. Customers deserve to know exactly where their trade-in money will go before handing over their old device.

Very disappointed with the overall experience.
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Love it!!!!

My phone is apple and iPad is apple, but sadly, my mum doesn’t let me get any games

This is the worst app I’ve ever tried to use

You download an Apple Store app and you can’t even find where to buy Apple products. All it gives you is apps and software and doesn’t understand anything you put in the search. This is absolutely ridiculous. Getting so tired of Apple they can’t create working software. Everything always has bugs in it and the new computers like studio and mini already have major problems. It just seems ongoing problem for decades….
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Easy to use for all of your favorite Apple Devices.

As an Apple user for over a decade, apple continues to deliver not only quality sleek look devices, but most importantly customer service. Thanks BIG 📲🎧

Successful account retrieval

I have gotten my iPhone back and whoever was writing as karma unleashed was not me I apologize for anything that was said or done from this account.

There’s a bug in the iPhone version that need fixing

I like this app it’s pretty good but there is a bug that definitely needs fixing. When you hit the filter button it freezes for a second and then crashes. Id really appreciate it if you fixed this issue

Just an idea

For y’all’s new phone yall making in the photos can you make that in the photo gallery you can have more the one photo gallery and it will have a plus sign will you will be able to make a second or third one

New security update blocks users from accesing or editing unused app data function.

Apple users do not have the option to completly disable or edit the current revised unused apps function under carrier services in order to keep iphones from data overloading and glitching. For example, my phone currently has 172 GB of unused app storage and apple does not specify exactly what entails all data related information of all respective unused apps. This current change concretely harbors confusion and discontent with data optimization to users. Furthermore, why would anyone willingly want to continue investing $1,000 or more on any standard iphone(s) that will not let allow you to the standard minimum optimization of viewing this horrendous fixated unused data function? Very dissapointing and disingenuous Apple. Thanks for respective continued disservice to data storage and optimization to your fanbase.
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MAKE THESE APPLES DEVICES WITHOUT ADS THEY ARE SOOOOOOOO ANNOYING

Every 60 to 120 seconds I get an add
I like apple tho but THIS IS A PROTEST!!!!!!!!

APLE

I LIVE LAUGH LOVE APPPPKEEE