Version 2.1.31 prevents user login
As of the new version released 3 days ago (2.1.31) it is no longer possible for users to login. Credentials are correct and have worked perfectly in previous versions but now always report bad password. Login still works on phone which has not been updated to the latest version so the problem is definitely something in the new version and not the backend infrastructure. Was any usability testing carried out? Pity because despite some negative reviews, this app has worked flawlessly for at least a year and is a great help in managing a pool heat pump.
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Version 2.1.3
App broke and can’t log in since Version 2.1.3 went live 13 hours ago
App will no longer connect to device
Sine this latest update device has lost account and will not reconnect to device. Data Error
Abysmal
I would award it zero stars if I could. It’s the only option I have to interface with my pool heat pump in Australia. The app is so bad. If you are considering a heat pump and find out this is the only software control you can use, select a different heat pump.
App Useability
CAN UP PLEASE FIX THIS APP! It is not refreshing the data!!! App is static. Not refreshing over time. Need to end app and start it again to show latest status. The feedback screen completely not working. Please update this app to actually be useful.
Bad version
Latest version broke everything, do you even test? How can we revert to a prior version?
Aqua Temp needs work
This app feels like it was created in a weekend. Honestly, it shouldn’t be this difficult. Why on earth does Aqua Temp constantly require re-logging in? And why is it always out-of-sync with the pool heater, so for example this app will show the water as 26 degrees and heater is in “mute” mode, when in actual fact the water is 30 degrees and the heater is running full blast. Then there’s the times this App loses contact all together, and you have to follow the setup process all over again on-site. Simply restarting your WiFi modem requires a full setup all over again! It’s utterly insane, did anyone test this? It’s 2023 and this is simple stuff, just basic controls and sensors. Please fix this App and how it works with the pool heater WiFi modules. Thanks. Update: It’s now 2024 and this still isn’t fixed.
Update: In 2025 it seems someone listened and updated the app? It now mostly works like you’d expect. Thanks for listening, I’m upgrading from 1 star to 4!
Update: In 2025 it seems someone listened and updated the app? It now mostly works like you’d expect. Thanks for listening, I’m upgrading from 1 star to 4!
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App Useability
App is static. Not refreshing over time. Need to end app and start it again to show latest status. The feedback screen completely not working. Please update this app to actually be useful.
Terrible app
This app should allow the user to manage the pool heat pump via my local WiFi. I can’t even turn the heater ON/OFF. It shows me the temperature for one session. It will not update the temp and I have to close off the app and restart it again to get an updated temperature. In addition, the timer is not working. A really S..t app.
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O dear v2.x is unusable
Was on v1.9x last year and worked fine, app updated to v2 and now 3 problems.
1) Password length reduced to 16 characters so had to reset as default iPhone codes are 20 characters.
2) Add my bluetooth device but app forgets it have to re sync every time
3) Outlet temperature no longer reads this did on 1.9 i need to know inlet vs outlet temperature to setup flow rate.
4) Its reporting the ambient temperature as 4.5C when its 22.5C in the setting 4.5C is the coil temperature so it’s reporting the incorrect value on main screen
Please fix point 3 ASAP my device is “Thermotec Penguin Heat Pump 4kw”
1) Password length reduced to 16 characters so had to reset as default iPhone codes are 20 characters.
2) Add my bluetooth device but app forgets it have to re sync every time
3) Outlet temperature no longer reads this did on 1.9 i need to know inlet vs outlet temperature to setup flow rate.
4) Its reporting the ambient temperature as 4.5C when its 22.5C in the setting 4.5C is the coil temperature so it’s reporting the incorrect value on main screen
Please fix point 3 ASAP my device is “Thermotec Penguin Heat Pump 4kw”
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Very raw app
Feels like a beta version of an app. It is possible to search for blue tooth device unfortunately impossible to add. 😩 so next time you want to use the app it is search again and loose device as soon as app is switched off. Ambient temperature is wrong on the screen like 2.5 C. While it is 22 outside. Inside settings is correct
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Bring back the old app!
Shocking piece of software. Does not reflect the actual state of the heat pump. Compressor in standby; no it’s not! It’s fully operational. Not heat into pool: yes there is output up 2 degrees!
Useful but could be better
For pool owners it would be great if there was a feature to schedule on and off times for the whole week. This would allow for additional heating at the weekend and to run cooler (cheaper) during the week when the pool is not in use. An instruction manual would also help!
***Update*** with the latest update it seems very easy to accidentally switch the heat pump off using the On/Off button on the app. I’m not entirely sure whether the app is doing this itself or not. Have found out on several occasions that the App is switching off the Heat pump for no reason (not related to the timer function). Very frustrating!!
***Update*** with the latest update it seems very easy to accidentally switch the heat pump off using the On/Off button on the app. I’m not entirely sure whether the app is doing this itself or not. Have found out on several occasions that the App is switching off the Heat pump for no reason (not related to the timer function). Very frustrating!!
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Not good
This app is extremely poor and works only occasionally. The latest update may have made it even worse. It is very difficult to set up, it does not keep you logged in, and it often fails to respond to the commands you give it. Overall, it remains an average experience at best.
The app (version 2.0.4) only allow Cooling.
It doesnt allow you to change to Heat or Auto. It comes up with the message "The current mode is cooling mode only and can not be set to other modes!"
Set to cooling mode and can’t be changed
This new version of the app is terrible. Very hard to use . Now it’s also turned itself to cooling mode and says “mode can’t be changed” . Ummm what??
Terrible App
It was an awful app to begin with then it is updated to an even worse UX. I absolutely hate this app but I have no other way to control my pool heater. I would give it no stars if I could.
Poorly written
This app is an example of something you pay $500 to develop on a freelancer website, rather than consider this is the primary method your customers interact with your product. Terrible, shoddy implementation. Onboarding completely broke due to the app not being able to determine my WiFi SSID, without telling me, or giving me the option to type it in manually. They just haven’t handled even the most basic of edge cases when developing it. English is not their first language. Additionally, the app requests “Always” (background) Location, which is strongly discouraged by Apple and against App Store rules unless it’s absolutely required. It doesn’t handle imprecise location permission (SSID discovery breaks as above). The user interface locks up and does networking on main thread (I’m surprised this even passed Apple review - another App Store policy broken). I doubt they’ll fix it but let’s see. Another hardware manufacturer that thinks software and daily user experience is an afterthought.
Update: it also signs you out every 5 minutes 🤦♂️
Update: it also signs you out every 5 minutes 🤦♂️
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Useless
This app has been updated end of 2024. It used to work & be reliable… Now it is harder to work & gives false temperature readings. Not even worthy of 1 Star!!!
Connection
Appauling App. If you are looking for a pool heater that you can control via the app do not bother.
This is a very poor product. And the support is not much better.
This is a very poor product. And the support is not much better.
