App not working
After a few months of workings the app just stopped working. Doesn't connect to water filter or update me on status.
Broken and Not Private
Forces you to create an account, forces you to put in location and share location, then in the end won’t even connect to the purifier.
App works great with my AquaTru
Not sure what all the negative feedback is about. Must be for the smart carafe.
I have the AquaTru connect and the app works great.
We have really hard water here and the filters do a great job at producing clean great tasting water.
The app gets updates regularly from the filter
I have the AquaTru connect and the app works great.
We have really hard water here and the filters do a great job at producing clean great tasting water.
The app gets updates regularly from the filter
Won’t connect
I am tech guy and rely on tech for a living and this thing will not connect. It’s showing up on my WiFi network and I am choosing it but it will never connect. I paid extra for this feature and can’t even use it.
Wont accept my location
Impossible to log in or get any information
Terrible
Terrible
Super easy setup and very useful!
I recently bought the AquaTru Carafe Smart and I'm very impressed. Connecting it to the app was a breeze and everything worked perfectly on the first try. I love having all the info about my water quality and filter life right on my phone. Highly recommended!
Response from developer
Thank you so much for your feedback and for being part of the AquaTru family. We’re continuously working to improve and provide you with the best possible service.
Bad
Everything about this app is bad.
AquaTru Carafe Dumb
Whoever developed the software needs to be fired. There are plenty of smart developers, just not the ones you all use. Please make your app work. Waste of time trying to connect and get it going.
Jan 2026 - app doesn’t connect
I purchased the AquaTru smart system, December 5, 2025 and have been unable to connect with the app. I turned off my phone VPN I’m using the 2.4 Wi-Fi, I have a iPhone 14 and I also tried my iPad. They also sent me a new unit to try to connect and is still not connecting successfully. We also tried using my son’s phone, which is also an iPhone 14 and still unable to connect.
Show more
Can’t connect
Wish I had read these before purchasing. Following the instructions, my iPhone still never “sees” the AquaTru WiFi. I’ve tried connecting to all our different (2.4 and 5) WiFis, resetting the machine, etc. extremely disappointing. I guess I’ll just replace filters based on months. Just wish I hadn’t paid for the app connect.
Show more
Do not buy the Smart Carafe
Save yourself $50, the app is useless. Does not connect half the time and even when it does, it doesn't provide any useful data whatsoever.
2.4 GHz
OK so it doesn’t specify this and it really should before you buy it honestly, but it’s really important to know that you need to be on a 2.5 gig band when you set this up … your phone needs to be on a 2.5 gig band or it will not work. And yes your location is required every time you use the app (I think this is because it doesn’t actually measure TDS and it just relies on your location to tell you what that is as per your cities water) Also this thing does not count gallons used it just estimates. It’s actually not going to tell you filter life accurately. Definitely not worth the extra money considering it’s just counting water and not actually measuring filter life based on water flow, TDS or membrane health. All in all this app is useless and it was definitely a waste of money getting the smart carafe.
Show more
Response from developer
We’re sorry to hear you’re having issues with your app. Please feel free to contact our specialized support team at cs@aquatruwater.com
Poor support
Nothing is more frustrating than when something works once in a blue moon, but most of the time it doesn’t.
Not giving you my location
Why do i need to grant the app my location in order to check my filter status? Or my phone number? Way to invasive for a water filter.
Doesn’t function
I cannot create a password to login. I bought the WiFi version which was more expensive and now I can’t use the main feature I paid for! Fix this App ASAP.
Doesn’t work, and privacy concerns
I could not get WiFi to work and I am a programmer. There is no reason that they should need your phone number and location to connect to a water purifier. Will be returning.
App doesn’t connect
The app doesn’t connect to the machine. When I try to connect to the WiFi it gives an error 🫠 this is awful. Please don’t buy it
Poor WiFi Support
App doesn’t support open WiFi networks. There is no information on their website about their networking requirements so you pay extra for the smart features and can’t even use it. I tried connecting it an enterprise network that is controlled by Mac IDs and you can’t proceed without entering a password.
Show more
Literally like it
I like that
So far so good
I don’t get all the negative reviews, just yet at least. I have a Smart Carafe and it’s working fine with the app. My phone had a little bit of an issue finding Aquatru the very first time connecting it via bluetooth, but once it got connected everything has been running smoothly. The app shows me what it needs to show and does what I wanted for. I had it for about two weeks now and am very happy.
Show more
Response from developer
Thanks so much for your feedback and for being part of the AquaTru family! We’re always working to make things better and give you the best experience possible.
