Developer harassed me on Twitter and via email
Developer harassed me on Twitter and threatened me via email for posting a 1 star review. I have the receipts to prove it. He also seems to report negative reviews to Apple to have it removed.
Just look at all of his responses to negative reviews. He insults customers and can't seem to take negative reviews seriously.
Just look at all of his responses to negative reviews. He insults customers and can't seem to take negative reviews seriously.
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Too bad
I was recommended your app because I was specifically looking for a modern replacement for Moves, and honestly, from a technical standpoint it seems really excellent.
However, after reading several replies left to users in the reviews, it left a very bitter impression on me.
I completely understand that an app like this is expensive to maintain and that a free model may no longer be sustainable. No one should expect a developer to work for free forever. That said, responding to criticism with so much aggression, insults, or contempt unfortunately gives a very unprofessional image of the project.
It’s a shame, because the app seems to have enormous potential, but when people are literally entrusting years of personal data and life history to a platform, the human factor and trust in the developer become just as important as the technical quality.
I sincerely wish you the best with the project, but I think many users would probably have accepted the pricing changes more easily with a calmer and more respectful approach.
However, after reading several replies left to users in the reviews, it left a very bitter impression on me.
I completely understand that an app like this is expensive to maintain and that a free model may no longer be sustainable. No one should expect a developer to work for free forever. That said, responding to criticism with so much aggression, insults, or contempt unfortunately gives a very unprofessional image of the project.
It’s a shame, because the app seems to have enormous potential, but when people are literally entrusting years of personal data and life history to a platform, the human factor and trust in the developer become just as important as the technical quality.
I sincerely wish you the best with the project, but I think many users would probably have accepted the pricing changes more easily with a calmer and more respectful approach.
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Does what it says
Have always been happy with this app when I found it after moves app ceased and found it easy to import all my data and have been happy ever since its very reliable and any issues which I only had one which turned out to my fault was promptly resolved by the creator
Great replacement for Google Maps
Since Google Timeline got functionally difficult, this is a great replacement. Probably not a good idea anyway to let Google track your every movement anyway. This takes a bit more work to identify places, but you often had to do that with Google Maps anyway. Recommended!
Broken & Abandoned
I’ve been paying for this app for a few years, and now I can’t even access my data. For last few days it’s not been recording location data until today and now it shows ‘Thinking’, freezes and crashes every single time I open it. No support email to contact. No updates for almost a year.
Ruined Christmas For My Family
This is abandonware with a subscription model a masterclass in extracting recurring revenue from a neglected product. Developer (Mr. Mattew Bruce Greenfield) continues charging $4.99 monthly for an app he has demonstrably stopped maintaining.
The core failure is the so-called "learning engine” which never actually learns. Despite manually correcting hundreds of misidentified trips 30-minute tram commutes repeatedly logged as "walking," walking segments corrupted by phantom "cycling" recordings, the system and machine learning bogus shows zero improvement. The advertised highest accuracy detection is fiction; it cannot distinguish between a bicycle and an airplane moving at vastly different speeds, rendering all statistics meaningless.
Battery consumption directly contradicts the developer's claims. The app description promises "low power sleep mode" with GPS deactivated when stationary, yet Arc routinely consumes 40-50% daily battery on an iPhone 15 Pro—effectively requiring mid-day charging for anyone with a two-hour commute. This is not the "morning to evening" performance advertised.
Most egregiously, the GPX export function (the only method to retrieve your personal location data) produces corrupted files unreadable by standard mapping tools like QGIS or Google Earth. Your location history is held hostage behind a paywall for an export feature that fundamentally does not work.
The support forum is a ghost town; critical bug reports receive no developer response and the developer himself hasn’t been active on his own form in almost a year. When challenged about converting a functional app into a mandatory subscription service, Mr. Greenfield's published response dismisses us: "if you're not willing to pay for this kind of functionality, yes, you will need to look elsewhere."
This app’s business plan is a monthly tax on data you generated but cannot reliably access or export all while the developer requires that you give him access to all of it. The last update (January 2025) addressed trivial edge cases while core functionality deteriorates. Do not subscribe. Do not reward this developer for monetizing software he refuses to maintain. Time to sunset this and move on.
The core failure is the so-called "learning engine” which never actually learns. Despite manually correcting hundreds of misidentified trips 30-minute tram commutes repeatedly logged as "walking," walking segments corrupted by phantom "cycling" recordings, the system and machine learning bogus shows zero improvement. The advertised highest accuracy detection is fiction; it cannot distinguish between a bicycle and an airplane moving at vastly different speeds, rendering all statistics meaningless.
Battery consumption directly contradicts the developer's claims. The app description promises "low power sleep mode" with GPS deactivated when stationary, yet Arc routinely consumes 40-50% daily battery on an iPhone 15 Pro—effectively requiring mid-day charging for anyone with a two-hour commute. This is not the "morning to evening" performance advertised.
Most egregiously, the GPX export function (the only method to retrieve your personal location data) produces corrupted files unreadable by standard mapping tools like QGIS or Google Earth. Your location history is held hostage behind a paywall for an export feature that fundamentally does not work.
The support forum is a ghost town; critical bug reports receive no developer response and the developer himself hasn’t been active on his own form in almost a year. When challenged about converting a functional app into a mandatory subscription service, Mr. Greenfield's published response dismisses us: "if you're not willing to pay for this kind of functionality, yes, you will need to look elsewhere."
This app’s business plan is a monthly tax on data you generated but cannot reliably access or export all while the developer requires that you give him access to all of it. The last update (January 2025) addressed trivial edge cases while core functionality deteriorates. Do not subscribe. Do not reward this developer for monetizing software he refuses to maintain. Time to sunset this and move on.
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Disappointing and dishonest
I’m glad this app exists. It’s full of problems and has been for years. Button says two week trial when it’s not. Place search works 10% of the time. Suggests outlandish things like 400mph airplane trips as “stationary”. Crashes constantly. Support forum is full of unfulfilled promises and user-blaming. Don’t waste your time or money!
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Haven’t Tried it Yet
I'm not sure I haven't used it yet.
One star.
One star.
Crashes Often
Fantastic idea and, when it behaves, best-in-class. But right now it crashes constantly, especially when editing or even just viewing past location data. At $5/month, I’d expect active development: stability fixes and new feature development (not knocking the developer for lack of current features, just trying to justify $60/year). No matter how rich the feature set, an app that can’t stay open can’t be relied on. Sad!
The app hasn’t been updated in about 8 months. I respect the developer and the work that clearly went into this, but it’s starting to feel like a neglected project. When it works, it’s great!
The app hasn’t been updated in about 8 months. I respect the developer and the work that clearly went into this, but it’s starting to feel like a neglected project. When it works, it’s great!
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Crashes way too often
Fantastic idea and, when it behaves, best-in-class. But right now it crashes constantly, especially when editing or even just viewing past location data. At $5/month, I’d expect active development: stability fixes and new feature development (not knocking the developer for lack of current features, just trying to justify $60/year). No matter how rich the feature set, an app that can’t stay open can’t be relied on. Sad!
Edit: Before I get the inevitable passive-aggressive reply (lol): I’ve already reached out via the support form. The app hasn’t been updated in about 8 months. I respect the developer and the work that clearly went into this, but it’s starting to feel like a neglected project. When it works, it’s great!
Edit edit: yep lol there’s the passive-aggressive reply
Edit: Before I get the inevitable passive-aggressive reply (lol): I’ve already reached out via the support form. The app hasn’t been updated in about 8 months. I respect the developer and the work that clearly went into this, but it’s starting to feel like a neglected project. When it works, it’s great!
Edit edit: yep lol there’s the passive-aggressive reply
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Response from developer
Hi! You have *not* reached out through the support system, because if you have you'd realise this app is under very active development, and there's a complete rewrite already in public beta. Anyone who has spent even a second on the support forum would realise that "neglected" is completely incorrect, and I absolutely live and breath this app, working on it every day. In future, please don't lie in reviews. And if you want actual positive responses from developers, don't give them 1 star reviews that harm their business. Do you realise that review scores make and break businesses, and that giving 1 star reviews can do significant harm to indie developers? If you care about a product, don't do that. Edit: This reply isn't passive aggressive, it's straight up aggressive. You're lying, you're being an awful person, and you're not welcome to use my apps. Cancel any subscription if you have it, delete my app, and do not come back. That should be clear enough - no ambiguity. Get lost.
Crashes way too often
Fantastic idea and, when it behaves, best-in-class. But right now it crashes constantly, especially when editing or even just viewing past location data. At $5/month, I’d expect active development: stability fixes and new feature development (not knocking the developer for lack of current features, just trying to justify $60/year). No matter how rich the feature set, an app that can’t stay open can’t be relied on. Sad!
Edit: Before I get the inevitable passive-aggressive reply (lol): I’ve already reached out via the support form. The app hasn’t been updated in about 8 months. I respect the developer and the work that clearly went into this, but it’s starting to feel like a neglected project. When it works, it’s great!
Edit: Before I get the inevitable passive-aggressive reply (lol): I’ve already reached out via the support form. The app hasn’t been updated in about 8 months. I respect the developer and the work that clearly went into this, but it’s starting to feel like a neglected project. When it works, it’s great!
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This is AMAZING!
Think of Google Timeline, but 1000x better. Same Google features but with:
- Much more detail and precision, such as routes you take and the time you completed them.
- No performance bugs.
- A built-in machine learning algorithm that picks up patterns quickly.
- Key stats about your timeline.
- Easy backup and export options.
- Complete privacy. The cherry on top!
To be honest, I’m concerned about battery life. But I haven’t had a problem yet.
Kudos to the developer. One more fan in the pool.
- Much more detail and precision, such as routes you take and the time you completed them.
- No performance bugs.
- A built-in machine learning algorithm that picks up patterns quickly.
- Key stats about your timeline.
- Easy backup and export options.
- Complete privacy. The cherry on top!
To be honest, I’m concerned about battery life. But I haven’t had a problem yet.
Kudos to the developer. One more fan in the pool.
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Failed
I loved this app so much I paid the subscription fee. Then I tried to get my data from the app. The process is horrible. No control and the only place it links to is iCloud. I’m sorry I got this app. ChatGPT recommended it. I will tell ChatGPT what a load of cr*p the app is and to never recommend it to anyone.
Fix the export controls and I will change my review.
Fix the export controls and I will change my review.
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Simply The Best
After using this app for years, I can safely say that it is the best app in the App Store. It is worth every penny for the lifetime subscription.
Serious lack of capability for such a basic feature
The app has potential and a clean interface, but it falls short in a few key areas that make it frustrating over time. Most notably, there’s no way to edit or fill in data gaps, nor can you correct the times of stationary stops or travel. This leaves behind inaccurate and often useless data, especially when GPS tracking glitches. Even worse, despite claiming to support iCloud Drive backup, the files never actually show up there—they remain stuck on the iPhone with no way to access through icloud.
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Perfect app
The app is perfect. I’ve been using it for long years now. I’m enjoying the records and everything single place and activity I’m doing. Lately the crashes or bugs are rarely appear. The only thing that I’m dreaming of is a discount for old members or even a way to pay the subscription in the site with different currencies away from USD
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Disappointing
I’m glad this app exists. It’s full of problems and has been for years. Button says two week trial when it’s not. Place search works 10% of the time. Suggests outlandish things like 400mph airplane trips being “stationary”. Crashes constantly. Support forum is full of unfulfilled promises and user-blaming. Don’t waste your time or money!
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Exceeded my expectations so far!
I have been looking for an app to replace my Google Timeline as I want to have my data protected and I’m trying to Degoogle. This app has blown me away so far. It has a lot of cool features and details for my day. I am tempted to buy the lifetime membership as I like when that is offered as option. I am on the free trial right now. Props to the developer you are awesome. From one developer to another what you are doing really makes a difference in the world so I appreciate it.
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Lorry driver who wants to see a GPS trail of their day
Works perfectly for logging locations throughout the day. I drive lorries and I like looking back at where I’ve been. Arc is more accurate than Google Maps Timeline, which I stopped using because it no longer records my daily travels accurately. I hope it learns from my input and changes its default mode from cycling to car. If not, it’s still excellent at what it does. The map looks amazing and it’s very responsive compared to sluggish google maps. I would like to use satellite view but the trail colour for a car is dark so it’s hard to see so I keep it on the street setting.
Love this app and because it does the things I want it to do really well I can see myself subscribing for years to come. Unless google fixes timeline. I can see the developers cares about this app which I really appreciate as the UI is on point.
Love this app and because it does the things I want it to do really well I can see myself subscribing for years to come. Unless google fixes timeline. I can see the developers cares about this app which I really appreciate as the UI is on point.
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Decent, until my data was held behind a paywall
This app was decent, but now my data is inaccessible due to a paywall. Extremely frustrating that I can’t get my past information off, and it feels like a slimy and disingenuous move. The mediocre and inconsistent tracking has already made me wary of this app, and the data restriction is the nail in the coffin. Do not download this app.
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