Great idea executed awkwardly
Developer harassed me on Twitter and via email
Just look at all of his responses to negative reviews. He insults customers and can't seem to take negative reviews seriously.
Too bad
However, after reading several replies left to users in the reviews, it left a very bitter impression on me.
I completely understand that an app like this is expensive to maintain and that a free model may no longer be sustainable. No one should expect a developer to work for free forever. That said, responding to criticism with so much aggression, insults, or contempt unfortunately gives a very unprofessional image of the project.
It’s a shame, because the app seems to have enormous potential, but when people are literally entrusting years of personal data and life history to a platform, the human factor and trust in the developer become just as important as the technical quality.
I sincerely wish you the best with the project, but I think many users would probably have accepted the pricing changes more easily with a calmer and more respectful approach.
Response from developer
Wow. That's some wild stuff! Perhaps you should check the support forum (https://support.bigpaua.com), where everyone is very happy, and we're all working together every day to build something great. Here in App Store reviews, if someone lies, I call them on it. There is no "the customer is always right" here. If someone says something wrong and harmfully so, I will correct them. And if necessary, I will tell them to cancel, refund, leave, and never come back. That is an appropriate way to respond. If you're looking for "customer is always right, even when being offensive and dishonest", then yes my apps are not for you.
Does what it says
Ok, leider hoher Platzbedarf über die Jahre
Response from developer
Hi! Your lifetime purchase for the old app carries over to the new app. No one needs to pay twice! This was all explained clearly in the view that told you about the new app. "Your subscription carries over".
