Great App
This app is really cool.
When I select my device, it instantly crashes.
And when you reinstall, it does it again!
Very fun experience.
When I select my device, it instantly crashes.
And when you reinstall, it does it again!
Very fun experience.
Amazing AVR, App is dead.
This app is so outdated, it doesn’t have the required iOS permissions to operate as a network app. I give it 3 starts because the AVR itself doesn’t need an app given how incredible it is but having the app would be nice. This is my first review ever lol. I have been having an iPhone since I was 14 I’m 23 now.
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Crashing app
I purchased a used Arcam that did not have a remote. Planned to use this app instead. App downloaded fine on iOS. Opened fine and found receiver, but then crashed when the receiver was selected. Cannot get the app to stop crashing.
MusicLife is the official app
I m experiencing the same crashes that everyone has mentioned here. I reached out to support and got to know that this app is no longer supported.
Per, Arcam, MusicLife is official Harman app and will be able to recognize Arcam products. It worked in my case for Arcam AVR 21
Per, Arcam, MusicLife is official Harman app and will be able to recognize Arcam products. It worked in my case for Arcam AVR 21
Won’t Work for Me (iOS 16)
This simple app would be great, but despite a long exchange of e-mails with the support folks (which mostly had me retrace obvious steps I’d tried before contacting them), it ultimately came down to them advising me that they could make it work on iOS 16 with their setup, and suggesting I contact my dealer.
The specific problem is the inability of the app to discover my SA20 integrated amp. Interestingly, the app worked on an old iPad with iOS 9, but won’t work on either an iPhone or iPad running iOS 16. The version info for the app notes an update to deal with an issue discovering the unit in iOS 14.5. I wonder if history has repeated itself. Regardless, since the app continues to wrack up 1 star ratings I think it’s fair to conclude that Harman International has no intention of upgrading it. Sad, given the fact that their products are otherwise quite good.
The specific problem is the inability of the app to discover my SA20 integrated amp. Interestingly, the app worked on an old iPad with iOS 9, but won’t work on either an iPhone or iPad running iOS 16. The version info for the app notes an update to deal with an issue discovering the unit in iOS 14.5. I wonder if history has repeated itself. Regardless, since the app continues to wrack up 1 star ratings I think it’s fair to conclude that Harman International has no intention of upgrading it. Sad, given the fact that their products are otherwise quite good.
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Crashes immediately
I have an AVR31. App crashes immediately after opening. Completely useless.
Does not work
App crashes with AVR31
Plain Broken
Wow. Just bought an AVR21 and this app just crashes. Period. I moved from a Marantz and thought I was frustrated by their app. But theirs looks like a masterpiece to this. Seriously, just fix it so we can use it.
SR 250 Stereo receiver
First I pressed menu on the remote, then I pressed General Setup, then I went down to Control and pressed it, and finally I changed control to IP. That’s all. It now works great. Hope this helps.
ARCAM Control Moves from 1 Star to 5 Stars
Finally got ARCAM Control App to work consistently. Up until 3 weeks ago, ARCAM Control was failing every two or 3 days, presenting a window which stated: “Unable to Connect, Unknown Error Occured”. That required a hard reset of my AVR 390 in order to reconnect to the ARCAM Control App (for another 2 or 3 days). My A/V Consultant (Best Buy/Magnolia) explained that the dropped ARCAM Control App connection was due to my AVR 390 Network setting being “USE” DHCP. He told me that this resulted in the eventual loss of connection between the AVR 390 and the ARCAM Control App. Our A/V Consultant changed the AVR 390 Network setting to “NO” DHCP, with a fixed IP Address. Problem solved. My AVR 390 has been connected to the ARCAM Connect App for 3 uninterrupted weeks. From anywhere in my home, I can now turn my ARCAM AVR 390 on/off, mute, change sources, adjust volume.
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Doesn’t work.
Same issues as below. I get up to selecting the device and then it crashes. Why isn’t the company addressing this?
Crashes
Just crashes as soon as you start the app.
Doesn’t work for me either.
Brand new AVR11 and you think it would. I contacted support and they said to use MusicLife (Put out by the parent co) which also doesn’t work except simply for channel selection. Arcam really ought to fix this.
Crashes every time
Avr21 and isn’t in sight range of the screen so I have no workaround. Ridiculous.
Arcam is garbage
For the price of the device -the app is crap & doesn’t even bother to tell you what’s playing or anything. Rip off
App Crashes on Launch
Using iPhone 13 Pro IOS 15.5. App opens; shows Arcam AVR11 then just crashes and closes.
App works well - 1 big exception
The app connects every time, all needed controls are easy once you learn. So give it a 1-2 for learning curve.
The big exception is the volume control. Circular design is harder to adjust than straight slider and when you move to a straight slider or not, please add the ability to single step the volume. With a Touch + and Touch -.
The big exception is the volume control. Circular design is harder to adjust than straight slider and when you move to a straight slider or not, please add the ability to single step the volume. With a Touch + and Touch -.
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Response from developer
I'm not sure what is missing from the Info panel, but if you'd like to contact arcam.support@harman.com we can certainly look into this for you!
Crashes on opening
Can’t even review the functionality. It crashes within seconds of opening. How did this even get through QC?
Doesn’t work
Seems like the lights are on but nobody’s home with this app. With an AVR21 and iOS 15.4.1, the receiver is discoverable, but any attempt to connect crashes the app. Concur with the sentiment of others that for a product in this price range, a supporting app has a certain expectation to live up to. If the resources aren’t there to maintain it, stop the bleeding and take it down already.
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Crashes immediately
Wish I could review, but when I open it, it just closes! No message, nothing. Just immediately crashes. Wow. This is not a cheap unit!
