Very happy with this, new version is great
This new release has been very on point. Login issues fixed and smooth process from end to end. Good job Arcos!
Update
Having and issue after update won’t let me open to see roster, device or Home Screen. Always have issues after updates. Worst app I have ever used. Had to give 1 star cuz it would allow me to give no stars.
Garbage
This app only works after multiple phone calls to IT dept to reset password. Every update resets my password and I’m forced to call monthly to change it. Why do any industries still utilize this pile of unsupported garbage? Obviously they don’t read the reviews. It’s a terrible, barely working app.
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Just not a good app
There’s no where to ask for help for forgetting your user name on the password but that doesn’t help when you forgot your user name. It always logs me out even when I have the remember me tab pushed. Please fix the app you’re causing me to lose out on Overtime.
Annoying
So sick of having to log in constantly. EVERY TIME!!!!Can not except call outs in the app because you don’t have time to log in. The automated call out doesn’t NOT work say invalid entry when entering my correct info. Missed out on a lot of money because of this crap app. 0 stars
Constant logging out
Similar issue to others. App constantly logs me out and have to log back in. Also not showing trip details as it should. Have looked for a tech support number, but the only info I can find is for system administrators.
App is very demanding
I keep getting forced into working by this app. It relentlessly forces me away from my family. I’m on the verge of a divorce and I am forced to comply even further in order to have enough money for a lawyer. If you are told to download this app do not, I repeat do not download. Now I have fallen into a dark place filled with cocaine and hookers. My kids won’t talk to me and I’ve gained 50 more pounds.
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Fix your app
Can’t “respond and restore” when the app keeps logging you out every 5-10 minutes. Even if you have the “keep me logged in” tab checked, it logs you out. Fix your app.
App is terrible
I’ll be glad the day that I can delete this app. For something that hosts some pretty important functions, this app is completely trash and is not the least bit user friendly.
I hope the developers realize that a lot of people who use this app have some pretty important jobs that require fast response times. Especially when police and fire are on site of a vehicle accident, eagerly waiting on us to clear a scene (power lines) so they can go in and rescue someone’s life.
You’d think at the bare minimum logging into the app would work, nope. I get logged out every time I attempt to open the app. 1/4 the time I can force close and reopen and I’m magically logged in. Another 1/4 the time my password isnt recognized and I end up locked out of my account. Another 1/4 i happen to just be by my work truck and have to call in to my dispatch to have them show me as accepted. The other 1/4 it magically works.
This has been ongoing for the better part of a year now. Used to not be this bad.
I hope the developers realize that a lot of people who use this app have some pretty important jobs that require fast response times. Especially when police and fire are on site of a vehicle accident, eagerly waiting on us to clear a scene (power lines) so they can go in and rescue someone’s life.
You’d think at the bare minimum logging into the app would work, nope. I get logged out every time I attempt to open the app. 1/4 the time I can force close and reopen and I’m magically logged in. Another 1/4 the time my password isnt recognized and I end up locked out of my account. Another 1/4 i happen to just be by my work truck and have to call in to my dispatch to have them show me as accepted. The other 1/4 it magically works.
This has been ongoing for the better part of a year now. Used to not be this bad.
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Complete garbage
Worst app ever. Constantly boots me out and will not keep me logged in, re downloaded and updated and still kicks me out. Wish they would put some effort in to their app given the money im sure the companies are paying them.
Won’t stay logged on
iPhone 13 pro, running IOS 15.1.1
Constantly logging me out. Got a call last night, checked ARCOS and it was logged out. Logged in and then 2 hours later the same thing happened again. This app is absolute trash.
Constantly logging me out. Got a call last night, checked ARCOS and it was logged out. Logged in and then 2 hours later the same thing happened again. This app is absolute trash.
Fail
Logs me out every time I open, after selecting option to stay logged in. Seems like a pretty basic function that’s been botched.
Horrible app and zero help from tech support
The absolute worst app that I have. My company requires me to use it but it simply doesn’t work well at all. Frequently can’t accept calls on the app, won’t keep me logged in no matter what I do, 1.7 star rating and they think the app works well for the vast majority of companies that use it 🤣🤣, and zero help from them. This app used to work so much better years ago now they simply don’t care to hear the issues that people are having with it
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Constant logout
I am constantly being logged out of the app, even if only out of it for a few seconds. Quite frustrating logging in over and over. This is an issue with all of my coworkers as well, across different phone models as well.
Constantly getting logged out and password not being recongized
For the last 6 months, I have been getting logged out every time I open the App. Also, sometimes it accepts my password and some times it does not. Seems like this is a common issue based on the other reviews and maybe should be seriously looked at based on these and the average rating of 1.7 stars.......
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Kicked out
Constantly getting logged out and having to log back in, nothing has been consistent with this app. I have the latest update.
Works okay at best
Tons and tons of improvement can be made. Not to mention the apps logs out out even if you select keep me logged in. Only get ARCOS if you want to anger your workforce this makes them not want to come in and extend wait time
Constantly being logged out
I’ve been having an issue with my ARCOS app for over 6 months now where I continually get logged out of the app on my iPhone with updated 14.7.1 and constantly updated ARCOS app. I don’t have this issue on my iPad. But almost every time I bring up ARCOS on my iphone — which is 50 times a day lol - I have to log in again and again even though I have the “stay logged in” button checked. Please HELP!
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Response from developer
Hi, MR88RM! Please call our 24/7 support team with your app administrator. We can get to the bottom of the iPhone vs. iPad issue. We are also sharing your problem with our development team. We look forward to helping you work the way you need to!
Need to be able to change availability status
Would be great if we could change our working status from the app! Hate having to call in to put myself out working, on rest, or available again!
Why can’t this be in the app????
Also show a temporary history of who accepted calls. We use multiple lists so I can’t see who I’m meeting with once I accept a call, without calling my dispatch
Why can’t this be in the app????
Also show a temporary history of who accepted calls. We use multiple lists so I can’t see who I’m meeting with once I accept a call, without calling my dispatch
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Response from developer
Hi, 7490726! We're sending your comments along to the development team. There are a lot of enhancements coming so stay tuned! We appreciate your feedback and thoughtfulness. Great ideas!
Worst app
This app is garbage. Half of the time it won’t even work. Also it needs password updated at ridiculously frequent intervals. Why? What needs to be so secure about a call out list? I guess if the information falls into the wrong hands the balance of power in the world could change. You can try it and maybe have better luck. I am putting my money on you will have deleted in a year
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Response from developer
Hi, lost on lviv! We're sorry that the app isn't working as you had hoped. We do require users to login again after an update. That's standard procedure for most companies that work with critical infrastructure industries. Although it wasn't our app or software, we don't want another Colonial Pipeline to ever happen again. If you ever have a problem with our app, support is available 24/7 to sort things out. Call us with your app administrator and we can help navigate any issues you may be having. Our app does work and is being used quite effectively by many utilities on a day to day basis. Let us help us make it more effective for you.
