Please bring back the old app
The new update sucks! I’ve missed scheduled intervals due to the schedule not syncing to my calendar. We didn’t ask for this!
Go back to old version
This new update is not user friendly it does not sync with your calendar, you can’t select or swap hours getting an error every time.. You can’t see your total hours selected only showing how many interval is selected leaving you to do more work/calculation. You can’t see which day you had any no shows to check for discrepancy like before. You have this weird timing schedule that you have to select either AM or PM it does just show the hours for the full day! I don’t understand why this change was necessary making it more difficult. Why does it have less information? it’s like the ones using the app opinion don’t matter. Go back to the old version this is really bad this is not a good look.
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Not working
This app is horrible releasing and swapping shifts does not working!!! It won’t release then either. The other app was way better this doesn’t help us as agents at all
Update is terrible
Interface is NOT user friendly and now my work schedule doesn’t sync to my phone calendar any more. Congrats developers, you have made app completely useless.
Waste of time
Worked for arise as my own IBO for a few months, most of the programs u work for they are a mess and takes too much time for training, and the only one i was working perfectly fine, arise decided to cut me off the platform with no reason at all and i had no problems either the client
WARNING: Update Disappointing
Finally updated 2 days ago and it’s worse. Ugly user interface and just as unusable and nonfunctional as before. Thank goodness I had the old version installed both on my iPhone and iPad and it did not update to the new version automatically on my iPad because I have automatic updates turned off so now I use my iPad to access the old app and it also synced back to my calendar on both devices. ***So do yourself a favor and immediately turn off automatic app updates for that app and if you have it on another device, so you can use it there.
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Is there a negative star system?
The app has recently updated and it is WORSE! How do you out trash, trash? This app has made it happen. The app is trash.
Before the calendar would sync to my calendar, now it doesn’t even do that. The ONLY good thing about the app is that you can look up your schedule. You cannot select hours, release hours or have your time synced. BUT you can review your intervals from your phone.
Before the calendar would sync to my calendar, now it doesn’t even do that. The ONLY good thing about the app is that you can look up your schedule. You cannot select hours, release hours or have your time synced. BUT you can review your intervals from your phone.
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Absolutely Horrible
The previous version of this app was already very bad. This new release from a few days ago is a better attempt, but it's still horrible. The schedule/intervals no longer sync with the calendar like the previous version did, and the interface is now much more confusing. I honestly don't understand how a company that supposedly brings in so much money cannot build an app that is efficient, reliable, and functional.
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No weekly view.
It was very useful to be able to view my schedule for the week all on one page; now I have to click through every single day and every time block to see what my hours are. The app is basically unusable.
Pathetic Update
Useless update and now you have to click n times to see schedule. earlier it gave weekly view and now for each day we have to click 4 times increasing effort
Not working
App has not worked for several weeks now. It won’t let me add for remove any intervals on the actual app. Have to log into the website to access starmatic. Very annoying. Please fix the bug.
Absolutely useless.
It’s easier to just log in from your browser. The app doesn’t work correctly.
Can’t choose or release intervals
Every single interval I try to choose or release doesn’t allow me to and says that my IB has exceeded the cap when that isn’t the case. I used to be able to choose my schedule easily on my phone but for the past two days I can no longer use my phone to choose hours. It was helpful but now the app needs to be fixed so that I can choose and release intervals on my phone again.
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Love the potential
The app doesn’t allow me to add or remove hours anymore it states “your IB has exceeded the max number of selectable program cap override hours”. However when I go to the arise portal and access systematic from there I’m able to edit my hours perfectly fine. So it’s not an IB issue, it’s strictly the app issue. Definitely need a fix, because this app was so helpful initially, this is only a recent issue and I would love for this bug to get fixed!! Thanks a bunch!!
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Big Bug needs fixed
I had this app a few years ago and no issues. Now I’m trying to get it again and it won’t even open. Other friends have iPhones and it opens perfectly for them. Not very convenient when I need this for my hours and servicing.
Not Good
Hasn’t been updated in years, which is why it was removed/suspended by Apple from the App Store the first time. This will happen again. Arise was not truthful in stating over a year that the app would be updated once it was returned to App Store.
Not working at all
Whenever you try to open it. It never works. It’s so frustrating.
No app notification on iOS
I have been using iOS and ever since I had this app I never receive notifications for any intervals that are available or swaps that are accepted… no notifications from this app at all. Notifications both in the app and on my device are on and background app refresh is also on but I do not get notifications at all. Can this be enabled on the next update please
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Please enable mobile notifications
The app is okay, I like it for the most part but it definitely could use more updates. One of them should be enablement of actual mobile notifications when it is selected. I service 2 clients on the platform and it would be helpful to receive a text message or push motivation to my device when there are service intervals available, swaps were successful and more. App developers, please take this into account and update the app. This would really help a lot of agents out.
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Trash
The app was working for months and just stopped working about 2 weeks ago. My client info does not populate so the app is useless to me. I’m deleting it. The app is trash like that.
