❤️
Response from developer
🥰
اخطاء واحد
Response from developer
ثق بأن فريقنا متواجد على مدار الساعة لتقديم افضل الخدمات لكم، يرجى معاودة التواصل مجدداً وسيتم مساعدتك على اكمل وجه ، كما اننا نامل بأن تمهل اللعبة فرصة وتعيد التقييم 5 نجوم
Stürzt ständig ab
Response from developer
Please contact our support team and provide them with the details inside the game. They will surely help you. We hope to be satisfied with our service and might have a 5-star rating in the future.
Worst Customer Support Ever
Response from developer
We're sorry to hear your experience was less than excellent. If you'd like to talk more about your experience, please contact us at legendofpuzzleverse@babilgames.com.
Cartoon and game
Worst Customer Support Ever
Support claims it’s my “RAM”; however when I download game on an iPad that has NOTHING on it it connects to lvl 1 new game but will NOT switch to my main account and will NOT connect!
Worst Customer Support Ever
Excellent potentiel
Response from developer
Thank you for the awesome review! We're working hard to bring the best gaming experience possible, and many remarkable things are coming soon. Stay Tuned!
Upgrade
Response from developer
We apologize for the inconvenience, please stay in contact with our support team and provide them with the details inside the game and they surely won't hesitate to help you.
Walking before running
Response from developer
We're sorry for your bad experience with our game, as we understand your point of view. We assure you that we have a top-notch team working around the clock to provide you with the best gaming experience possible. If any player reports any issue to our support team, it won't be neglected, but it may take time to be fixed, according to the problem type itself. Hope to give our game a chance; as all players' satisfaction is our top priority, we will always go to any length for your benefit. if you need any help please contact our support team and the will assist you
Bad update
Response from developer
My friend, sorry for the inconvenience. To assist you in checking the problem, please contact us directly from settings> contact us. Furthermore, we will never ignore any problem encountered by any player in the game, as we are here to help and serve you.
Company won’t delete account
Response from developer
We apologize for having such a negative experience; Our game is free to play, and purchasing is optional, as you can level up and enjoy it with your friends without paying. Losing one of our players is unfortunate, but you always have the right to delete all personal data recorded from the game. However, this process needs a certain amount of time and Accuracy; hoping it's understandable from your side. As all players' satisfaction is our top priority, we will always go to any length for your benefit.
Unoriginal, lots of glitches
The game has always had minor glitches, but I was able to get past them. With the latest big update though I lost the ability to upgrade buildings. If you can’t upgrade buildings, you can’t advance in the game. I waited a couple of days until another update, but it still wasn’t fixed.
I raised support through the app about it and it was not a good experience. They told me to delete and reinstall the game, I did, and still had the same issue. They tried telling me that I didn’t have the latest version installed when there wasn’t an update available in the App Store - and showed screenshots to prove so. They completely ignored my messages and came back to say the team is “working on it”, but did not give me a timeline. They won’t give me a refund on what I’ve spent on the game because I’ve “already benefited from it” - I did, but no longer do because of these issues.
Between this ongoing glitch and the gaslighting support threw at me, the game has totally been ruined. I’ll never download a game by Babil ever again.
Response from developer
Hello, We're sorry for your dissatisfaction and the bad experience you had with our support team. We assure you that we have a top-notch team working around the clock to provide you with the best gaming experience possible, and they will gladly help you through any difficulties you could face in the game. We assure you that we are trying as a team to provide you with alternative solutions that might help you. If you encounter a technical issue, it will take time to be resolved, and we cannot give you a time frame for this, but we can assure you that we did not neglect any issue and are working hard to address any problem in our game. Keep in mind that our game is still in its early stages, and many enhancements will be implemented in our upcoming updates. Also, we're working on big improvements that will be helpful for our beloved players. And we are all ears to any feedback or suggestions you would find beneficial for our game.
Update just nuked it
Response from developer
We're sorry for your dissatisfaction! We value your feedback, and the purpose of our updates is to make our beloved players happy and satisfied. Please contact our support team via in-game messages and provide them with your notes regarding the new update so they can help. Still, we have many more features and remarkable things ahead.
Error
Response from developer
Please contact our support team (settings > contact us) and provide them with more details so they can check and solve it ASAP! We hope to be satisfied with our service and might have a 5-star rating in the future.
Too many drops especially in long battles.
Response from developer
Thank you for your feedback. We apologize for your dissatisfaction; please contact the support team to provide more details about your feedback; our team will be grateful if you contact them and provide them with all of your suggestions and notes; we are constantly working to improve our game.
(!)
٢- سو اداره عدم التجاوب >عدم اخذ الموضوع بعين الاعتبار >اربع ايام والسيرفر جيشه معلق بالقصر >تتواصل معا الدعم ما يفيدك ب اجابه واضحه !
٣- تشارك ب فعاليه وتجيب مركز و الجوايز ما تجيك !
تمت المشاركه ب فعاليتين ولم اخذ الجوايز .؟
٤- ما انصح ب العبه اخطا +قلتشات + سو اداره += تشتري حزمه بدون حزمه هذا كله بلعبه ؟ غير منطقي👎🏻
Response from developer
نأسف لاستيائك صديقي وعدم رضاك! نود إعلامك بأن موضوع القصر يتم العمل على حله فهو بين أيدي الفريق المختص ولن نتجاهله إطلاقاً. أما بخصوص مكافآت الفعاليات والشراء فيرجى منك تزويد فريق الدعم بتفاصيل أكثر حول الموضوع ليتم التحقق من الأمر ومساعدتك على أكمل وجه. تأكد بأننا لا يمكن أن نتجاهل أي مشكلة يواجهها أي من لاعبينا ونعمل على مدار الساعة من أجل توفير بيئة لعب سليمة وخالية من أي مشكلة. نتمنى منك أن تمهلها الفرصة وبإذن الله ستعجبك أكثر وتعيد تقييمنا للأفضل. 🌹
Restarting 20x per day sucks
Response from developer
Thank you for sharing feedback. Could you please contact our support team by setting>contact us? We will do our best to assist you and learn more about the bugs you are facing in the game.
Хорошо
Response from developer
Glad to hear your beautiful feedback. Rest assured; many languages will be added to our game soon. So stay tuned and check the latest updates about the game on our official discord channel at: https://discord.com/invite/N5aAKJuVQv
Great premise; very glitchy
Response from developer
We're sorry to hear you're having difficulties playing the game. Please note that we're constantly striving to enhance our game and ensure our support team is always available to help you, so please don't hesitate to contact them at: legendofpuzzleverse@babilgames.com. Also, provide them with a detailed description of your problem, including screenshots, your session ID (if available), your in-game name, server number, device type, and operating system version, so they can review your case and surely will do their best to help you overcome this problem.
