Arkan User Reviews

Customer Experience

Positive experience35.5% of reviews
Neutral16.1% of reviews
Negative experience48.4% of reviews

~ Based on 31 written reviews from the US App Store.

Is Arkan Safe?

Arkan: Dawn of Knights appears mostly safe based on user ratings. AppsHunter Safety Score for Arkan is 81/100.

This assessment is based on 78 user ratings, with an App Store average of 4.2/5.

Safety Analysis

79.5% of ratings point to a safe experience
3.8% of ratings suggest some concerns
16.7% of ratings point to a risky experience

~ Based on 78 App Store ratings for Arkan.

Is Arkan Legit?

Arkan: Dawn of Knights appears to be a legitimate app. AppsHunter Legitimacy Score for Arkan is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

❤️

❤️

Response from developer

🥰

اخطاء واحد

ألعبه فااشله لابعد حد كل يوم مشكله ونهجم بالجيش و يختفي ونكلم الدعم يصرفونا ولا في تجاوب مغير تسليك ويقفلون عليك الدردشه

Response from developer

ثق بأن فريقنا متواجد على مدار الساعة لتقديم افضل الخدمات لكم، يرجى معاودة التواصل مجدداً وسيتم مساعدتك على اكمل وجه ، كما اننا نامل بأن تمهل اللعبة فرصة وتعيد التقييم 5 نجوم

Stürzt ständig ab

Siehe oben

Response from developer

Please contact our support team and provide them with the details inside the game. They will surely help you. We hope to be satisfied with our service and might have a 5-star rating in the future.

Worst Customer Support Ever

I play game on iPad, 9 days ago there was an in game update, since then my main account will Not connect to the game server. When I download game on my iPhone , game connects to lvl 1 new game, but will Not switch to my main account. This tells me since it will connect to lvl 1 new game but Not my main account , it’s problem w the game server. It has NOTHING to do on my end! My WiFi is fine! I have other games that have updated since this games fiasco and I have NO issues connecting to my other games servers after updates. Puzzles support has me sending them irrelevant information that has nothing to do w their server problem ! Going round in circles w support asking me to send info I had already sent! I sent them my game account info and my device info, they have everything they need to fix my game , and they absolutely refuse to see what the issue is w their server l after 5 days I have no more patience left w this customer support . For the last time: Fix your server issue so my main account will connect or delete all my information, my account and my castle off the game map! 1 star only so I could write this, otherwise no stars at all. I will NEVER again download a Babil game! Support claims it’s my “RAM”; however when I download game on an iPad that has NOTHING on it it connects to lvl 1 new game but will NOT switch to my main account and will NOT connect!
Show more

Response from developer

We're sorry to hear your experience was less than excellent. If you'd like to talk more about your experience, please contact us at legendofpuzzleverse@babilgames.com.

Cartoon and game

Try adding cartoon and game characters to legends of the puzzles the new level 1000omegazzzzzzzzzzzzzzzzzzzz

Worst Customer Support Ever

I play game on iPad, 8 days ago there was an in game update, since then my main account will Not connect to the game server. When I download game on my iPhone , game connects to lvl 1 new game, but will Not switch to my main account. This tells me since it will connect to lvl 1 new game but Not my main account , it’s problem w the game server. It has NOTHING to do on my end! My WiFi is fine! I have other games that have updated since this games fiasco and I have NO issues connecting to my other games servers after updates. Puzzles support has me sending them irrelevant information that has nothing to do w their server problem ! Going round in circles w support asking me to send info I had already sent! I sent them my game account info and my device info, they have everything they need to fix my game , and they absolutely refuse to see what the issue is w their server l after 5 days I have no more patience left w this customer support . For the last time: Fix your server issue so my main account will connect or delete all my information, my account and my castle off the game map! 1 star only so I could write this, otherwise no stars at all. I will NEVER again download a Babil game!
Support claims it’s my “RAM”; however when I download game on an iPad that has NOTHING on it it connects to lvl 1 new game but will NOT switch to my main account and will NOT connect!
Show more

Worst Customer Support Ever

I play game on iPad, 5 days ago there was an in game update, since then my main account will Not connect to the game server. When I download game on my iPhone , game connects to lvl 1 new game, but will Not switch to my main account. This tells me since it will connect to lvl 1 new game but Not my main account , it’s problem w the game server. It has NOTHING to do on my end! My WiFi is fine! I have other games that have updated since this games fiasco and I have NO issues connecting to my other games servers after updates. Puzzles support has me sending them irrelevant information that has nothing to do w their server problem ! Going round in circles w support asking me to send info I had already sent! I sent them my game account info and my device info, they have everything they need to fix my game , and they absolutely refuse to see what the issue is w their server l after 5 days I have no more patience left w this customer support . For the last time: Fix your server issue so my main account will connect or delete all my information, my account and my castle off the game map! 1 star only so I could write this, otherwise no stars at all
Show more

Excellent potentiel

Excellent jeu, je l’adore, les graphismes sont plus sympas que d’autres du même genre. On aimerait plus d’éléments PVP, à venir?

Response from developer

Thank you for the awesome review! We're working hard to bring the best gaming experience possible, and many remarkable things are coming soon. Stay Tuned!

Upgrade

Shame you don’t fix your problems can’t upgrade since your last upgrade queues are saying full. I brought the second one as well. Don’t t seem to care send ticket not very good assistant

Response from developer

We apologize for the inconvenience, please stay in contact with our support team and provide them with the details inside the game and they surely won't hesitate to help you.

Walking before running

I loved the game play at first, but the longer I played the frustrated I became, it seems to me as if the developers had a great idea but rushed its release before the game was ready. There are very few players and it only seems to be getting worse by the day. When you run into issues the support team is weak at best…I probably won’t give this developer another chance at my money.
Show more

Response from developer

We're sorry for your bad experience with our game, as we understand your point of view. We assure you that we have a top-notch team working around the clock to provide you with the best gaming experience possible. If any player reports any issue to our support team, it won't be neglected, but it may take time to be fixed, according to the problem type itself. Hope to give our game a chance; as all players' satisfaction is our top priority, we will always go to any length for your benefit. if you need any help please contact our support team and the will assist you

Bad update

Like the game, last update won’t let you upgrade buildings. Entire alliance is having issues. Developers just sending canned responses and not fixing the issues after weeks.

Response from developer

My friend, sorry for the inconvenience. To assist you in checking the problem, please contact us directly from settings> contact us. Furthermore, we will never ignore any problem encountered by any player in the game, as we are here to help and serve you.

Company won’t delete account

This game is fun but beware. If you want to get anywhere you’ll have to spend money. Then when you’ve played and spent enough and request to have your account and information deleted they’ll tell you it takes MONTHS to do it and will require you to send in receipts of purchase among other things. I liked the game but it was not worth the hoops this company Babel Games will make you jump through.
Show more

Response from developer

We apologize for having such a negative experience; Our game is free to play, and purchasing is optional, as you can level up and enjoy it with your friends without paying. Losing one of our players is unfortunate, but you always have the right to delete all personal data recorded from the game. However, this process needs a certain amount of time and Accuracy; hoping it's understandable from your side. As all players' satisfaction is our top priority, we will always go to any length for your benefit.

Unoriginal, lots of glitches

I was excited to see a new copycat game of Puzzles and Survival, and had hopes it wasn’t overrun by people dropping $100/day on it. It wasn’t yet, thankfully. It was a good game until I ran into a bunch of glitches and had a bad experience with support.

The game has always had minor glitches, but I was able to get past them. With the latest big update though I lost the ability to upgrade buildings. If you can’t upgrade buildings, you can’t advance in the game. I waited a couple of days until another update, but it still wasn’t fixed.

I raised support through the app about it and it was not a good experience. They told me to delete and reinstall the game, I did, and still had the same issue. They tried telling me that I didn’t have the latest version installed when there wasn’t an update available in the App Store - and showed screenshots to prove so. They completely ignored my messages and came back to say the team is “working on it”, but did not give me a timeline. They won’t give me a refund on what I’ve spent on the game because I’ve “already benefited from it” - I did, but no longer do because of these issues.

Between this ongoing glitch and the gaslighting support threw at me, the game has totally been ruined. I’ll never download a game by Babil ever again.
Show more

Response from developer

Hello, We're sorry for your dissatisfaction and the bad experience you had with our support team. We assure you that we have a top-notch team working around the clock to provide you with the best gaming experience possible, and they will gladly help you through any difficulties you could face in the game. We assure you that we are trying as a team to provide you with alternative solutions that might help you. If you encounter a technical issue, it will take time to be resolved, and we cannot give you a time frame for this, but we can assure you that we did not neglect any issue and are working hard to address any problem in our game. Keep in mind that our game is still in its early stages, and many enhancements will be implemented in our upcoming updates. Also, we're working on big improvements that will be helpful for our beloved players. And we are all ears to any feedback or suggestions you would find beneficial for our game.

Update just nuked it

Some fun gameplay but they just pushed an update that makes the game way more p2w. Building and upgrading your castle & support buildings now requires premium currency. Even changing your avatar has a cost. Some diamonds can be earned through gameplay but this update makes the f2p game way slower & handicapped vs paying opponents.
Show more

Response from developer

We're sorry for your dissatisfaction! We value your feedback, and the purpose of our updates is to make our beloved players happy and satisfied. Please contact our support team via in-game messages and provide them with your notes regarding the new update so they can help. Still, we have many more features and remarkable things ahead.

Error

I can’t use my resources chest, it keep showing me error 21…..Kindly help me to resolve this issue.

Response from developer

Please contact our support team (settings > contact us) and provide them with more details so they can check and solve it ASAP! We hope to be satisfied with our service and might have a 5-star rating in the future.

Too many drops especially in long battles.

Decently fun to play but I CANNOT STAND ALL THE GAME DROPS BC ITS CONSTANT. Cant count how many times ive been dropped after a 20 min battle on here. Dont get why it hasnt been addressed yet bc i see most other reviews are just like mine. FIX THE GD DROPS!!!!!!!!!!!!!

Response from developer

Thank you for your feedback. We apologize for your dissatisfaction; please contact the support team to provide more details about your feedback; our team will be grateful if you contact them and provide them with all of your suggestions and notes; we are constantly working to improve our game.

(!)

1-العبه توجد فيها اخطا كبيره > وكثيره > منهم حرب العرش السيرفر فقد الجيش بدون حرب > رناس خذو القصر والقصر كان بستلام تحالف ثاني بدون فوز او خساره او تقرير
٢- سو اداره عدم التجاوب >عدم اخذ الموضوع بعين الاعتبار >اربع ايام والسيرفر جيشه معلق بالقصر >تتواصل معا الدعم ما يفيدك ب اجابه واضحه !
٣- تشارك ب فعاليه وتجيب مركز و الجوايز ما تجيك !
تمت المشاركه ب فعاليتين ولم اخذ الجوايز .؟
٤- ما انصح ب العبه اخطا +قلتشات + سو اداره += تشتري حزمه بدون حزمه هذا كله بلعبه ؟ غير منطقي👎🏻
Show more

Response from developer

نأسف لاستيائك صديقي وعدم رضاك! نود إعلامك بأن موضوع القصر يتم العمل على حله فهو بين أيدي الفريق المختص ولن نتجاهله إطلاقاً. أما بخصوص مكافآت الفعاليات والشراء فيرجى منك تزويد فريق الدعم بتفاصيل أكثر حول الموضوع ليتم التحقق من الأمر ومساعدتك على أكمل وجه. تأكد بأننا لا يمكن أن نتجاهل أي مشكلة يواجهها أي من لاعبينا ونعمل على مدار الساعة من أجل توفير بيئة لعب سليمة وخالية من أي مشكلة. نتمنى منك أن تمهلها الفرصة وبإذن الله ستعجبك أكثر وتعيد تقييمنا للأفضل. 🌹

Restarting 20x per day sucks

Loving the game but the bugs are frustrating.

Response from developer

Thank you for sharing feedback. Could you please contact our support team by setting>contact us? We will do our best to assist you and learn more about the bugs you are facing in the game.

Хорошо

Добавьте русский язык. Игра отличается приятной графикой, что давно было необходимо играм такого типа.

Response from developer

Glad to hear your beautiful feedback. Rest assured; many languages will be added to our game soon. So stay tuned and check the latest updates about the game on our official discord channel at: https://discord.com/invite/N5aAKJuVQv

Great premise; very glitchy

Love the idea, but the game has a recursive code issue that won’t let me continue playing. Can’t email developers for help because I can’t access my account info. The whole screen freezes every time I open it. Would love to play the game further.

Response from developer

We're sorry to hear you're having difficulties playing the game. Please note that we're constantly striving to enhance our game and ensure our support team is always available to help you, so please don't hesitate to contact them at: legendofpuzzleverse@babilgames.com. Also, provide them with a detailed description of your problem, including screenshots, your session ID (if available), your in-game name, server number, device type, and operating system version, so they can review your case and surely will do their best to help you overcome this problem.