Unfortunate
This app is awful and glitches constantly on a brand new iphone 17
Lock Out
I have to continuously reset the password just to log in. Then, every time I log in with the new password it locks me out again. Very frustrating.
Application crashes every day
I appreciate the effort but releasing an app that freezes and fails when transferring money is unacceptable. This is a constant issue. Since I can’t rely on this banking application, I will be transferring my money somewhere else.
Consistently Unreliable
Consistency unreliable and slow. The old app was wonderful. I had used it for years without a glitch. New features being added to this app such as a useless “are you a human” checkbox that errors out half of the time, app loading in to different account overview screens, transfers not successfully going through. This app makes me fearful to do any online backing anymore.
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Love this app!
I love the new app! It’s loaded with way more features than the old app was, and it’s faster and more reliable! I love how my cards are in the app, and monitoring my credit score, and the real time notifications! Depositing a check on the go is a breeze!! Thank you ACU for the new app!!
Consistently Unreliable
Consistency unreliable and slow. The old app was wonderful. I had used it for years without a glitch. New features being added to this app such as a useless “are you a human” checkbox that errors out 50% of the time.
Mobile deposit is horrible
The app will crash 4-5 times to make 1 deposit. If I have multiple checks it can take 15-20 minutes to get through them. Very frustrating. This has been happening for more than a year. You’d think they would have it fixed by now.
Great update in user interface
Zelle is easy to access now.
Best app!
This new app is so easy to use and love the credit score feature! I also like how I can see all my accounts in one place and it shows me my spending “budget.” I would recommend to anyone I know.
Accessibility
Won’t open on my I-14. Keeps timeing out
Old app was better
Don’t know why they changed the app. Old app was easier to use. New bill pay is a pain in the a!!
Getting worse with every update still
I really wish they would just stop with this app. Bring back the old app. This is providing such a horrible experience for the bank users that it’s causing me to avoid this app whenever possible. As with every other update since the new app, the login screen is terrible and no longer does Face ID, any transaction within the app is inconsistent and unreliable. Slow loading screens all around. this is all on an iPhone 15 Pro whether I am on cellular or on Wi-Fi.
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Constant issues. Miss the old app.
Constant issues with this new app. This new app is terrible. Give it up and go back to what we had. I dread having to do any kind of online banking now mainly due to the lack of consistency and overall unreliability of this app. I am having to call in to the bank, now, every time I make a transfer just to make sure it worked.
Downright horrible.
Downright horrible.
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No stars. I wish i can give it 0 stars the updated app version is pointless & dumb
Whoever decided to update the app & remove the option to pay our credit card bill online was stupid. Now i have to call in (which i did call in but the money has still not been taken out of my account) or wait 5 days to make a external transfer into my checking account then another transfer to my credit card account. Im never late on my payments so all these extra loops to make payments is ridiculous.
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I Prefer the Old App
It was ugly but intuitive. Prettier doesn’t mean better.
New App.
The PREVIOUS version was user friendly (intuitive!). The new one is NOT…..and it took weeks to get it going!
Horrible Update
The latest update is so slow theres no point in mobile banking anymore.
Just awful
This app is near impossible to use if you’re paying a loan with them. It’s literally all I need the app for and this feature has ceased to work. Definitely a waste of time for me.
What happened to the Home Screen
The Home Screen as disappeared from the app. Instead I now have two “more” buttons, one on either end of the display options at the bottom. Both are identical as far as info. I now longer can check the balance on my accounts when I log in or view recent transactions please fix this.
Frequent outages and limited functionality
The app is commonly down or just won’t load account information. Individual features are also frequently down. The app doesn’t give the robust functionality and features as compared to other banking apps.
