I’ve been playing for years and open the app it asked me to register my account or it would be deleted. I registered my account and it was still deleted. All of my progress was gone. I contacted support and gave them my user name and because I didn’t have my game id number they could not find my game. Not even with my email account or facebook account which both was linked. This is the second time this app has deleted my account for no reason at all. I had no violation of any sorts. I do not recommend this game it will have you being a loyal player of their app for years and take it away. Then not help you retrieve your account that they deleted. I didn’t get a new device they just deleted my account. I had the same username both times. They see nothing. I contacted them several times gave them my email, User name, facebook, iPhone that was connected. It had a message when I first logged in that day saying if I don’t connect an email address my account will be deleted. I contacted my email address and when it logged me in with the update I was a new user starting from the beginning. They said at customer care they need the id number because they can’t find anything.
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