No transfers
Recently I haven’t been able to transfer to my savings. A message will appear when you click on the “from” account that says “There are no accounts available”. But if I click back it shows my two accounts. Stupid.
Face Recognition Problems
App normally works without a problem, but I recently had to change my password and now my face recognition will not update along with it. It’ll scan my face and tell me the password is wrong. I can only type my password now. Pretty annoying. And yes I tried utilizing the settings to correct it.
Horrible support on mobile app
I continue to get an error ‘user blocked’, and when I call the customer service # and told “I don’t know what to tell you”. This is why people prefer larger financial institutions!
Unable to access my account
Love the app, it’s so convenient. However I am experiencing where the app isn’t working properly. It’s like it’s frozen or something I’m unable to type in my password to access my account? It’s no update available is there anyway to fix this issue?
FIX TOUCHID
TouchID stopped working and I don’t remember my password. When I click “forgot” and try to get an email or text with a code to change my password it never sends the email or text.
ID touch not working
My ID touch was working fine until this week. Now I can’t get it to work at all!
Great accessibility but...
I really found this app to be such a great way to quickly access my accounts but after a while the Touch ID stopped working. It won’t prompt me anymore even after I swipe “enable Touch ID “. Other than that the app works great. I can easily transfer money or view details of a transaction.
Update lost functionality
Latest update is having issues with logging in via TouchID. Preview version worked perfectly. Update went backwards with functionality.
