App won’t even open anymore
Response from developer
Thank you for the feedback. We truly regret any inconvenience this has caused you. Our technical services team is available to assist and has requested that you call them to troubleshoot the issue over the phone. You can reach them at 815-675-7000, and their office hours are 8:30 a.m. to 4:30 p.m., Monday through Friday. We value your business. LG
Difficult to connect WiFi
Response from developer
Thank you for the feedback. We sincerely apologize for the inconvenience this has caused you. Our technical services has asked that you give them a call to troubleshoot the issue over the phone. You can reach them at 815-675-7000, office hours are 8:30 AM to 4:30 PM, M-F. (CLOSED on Thanksgiving) We appreciate you being a customer. LG
Not working
App won’t load with IOS16.2
Response from developer
tvmo - We apologize for the issue you're having with the Ascend Smart App. Please call our Technical Services Team at 815-675-7000. They will troubleshoot the issue with you over the phone. (office hours are 8:30 AM to 4:30 PM, Monday - Friday CST) Thank you for being a customer! LG
WORST APP
Worked great until my new iPhone
Instantly crashes now
Response from developer
Pdxsparky, Thank you for the feedback. We apologize for the app not working properly. Please call our Tech Support Team at 815-675-7000, and they will troubleshoot over the phone with you to resolve the issue. Their office hours are M-F from 8 AM to 4:30 PM, CST. LG
Cannot open app
Response from developer
We are sorry the ASCEND App isn't working for you any longer. Please contact our technical services team at 815-675-8000, they can troubleshoot with you over the phone, their office hours are M-F, 8 AM to 4:30 PM CST. Again, we apologize for any inconvenience this may have caused you. Thank you for being a customer. LG
App no longer working
Response from developer
Klima16, We apologize that the ASCEND App is not working for you. Please contact our Technical Services team to troubleshoot over the phone. You can reach them at: 815-675-7000, their office hours are M-F, 8AM to 4:30PM, CST. They are ready to assist you. Thank you for being a customer, we appreciate you and your feedback. LG
Problems
Response from developer
We apologize for the inconvenience. Tech support suggested you uninstall, then reinstall the App. If you continue to have an issue with it crashing, please call our technical services team at 815-675-7000. Office hours are 8:30 AM to 4:30 PM, M-F. We appreciate you being a customer. Thank you! LG
Time
intermatic password is not accepted
Response from developer
We apologize that you are having issues with the Ascend Smart App. Please call our Technical Services Team at 815-675-7000. They are more than happy to walk you through any issues you may be having over the phone. Our office hours are M-F CST 8 AM to 4:30 PM. LG
Used to work, then the eBay-app nightmare - forced updates bricked this
Response from developer
Catch22snafu, We apologize for the frustration this has caused you. Please know, that we take all feedback seriously, and I have shared your feedback with our Technical Services Team. They asked that you give them a call so they can troubleshoot with you any issues you're experiencing. You can call them at 815-675-7000, Mon-Fri, 8:00 AM to 4:30 PM, Central Time. We appreciate you being a customer and look forward to helping you. LG
One thing I wish about this app
75 dollars for a wifi switch and the app is not usable. Constant log outs and having to log back in just to be notified that it can’t log me in. Then it almost never finds my device. Complete trash.
Response from developer
We apologize that you are having issues with the Ascend Smart App. Please call our Technical Support Team at 815-675-7000. They are more than happy to walk you through the issue you are having with the App while on the phone. Our office hours are M-F CST 8 AM to 4:30 PM. LG
Crashes
Nothing but problems.
Response from developer
We apologize that you are having issues with the Ascend Smart App. Please call our Tech Support Team at 815-675-7000 M-F CST 8 am to 4:30 pm. They are more than happy to walk you through the issue you are having while on the phone. LG
App won’t even open
Response from developer
We apologize that you are having issues with the Ascend Smart App. Please call our Tech Support Team at 815-675-7000 M-F CST 8 am to 4:30 pm. They are more than happy to walk you through the issue you are having while on the phone. LG
Suggestion
a) That it would set and calibrate the time off the internet connection, or had a way to zero out seconds for precise time
b) That it would send notifications when an event happens.
Response from developer
Thank you for your feedback. We will consider these product improvements in future releases. LG
Immediate crash on iOS 15
Response from developer
Thanks for providing feedback. To resolve this issue, please uninstall and reinstall the Ascend Smart App from the Apple App Store. This should resolve the issue. If this doesn't work, please contact our tech Support Team at 815-675-7000.
Crashes
Response from developer
Thanks for providing feedback. This issue has been addressed and is included in Ascend Smart App version 1.8.3 now available in the Apple App Store.
