The app won’t work half the time
The app won’t work half the time it will not keep me logged in, and there is no facial ID that I can find.
Locked out of my apartment complex
The apartment managers implemented this system on the weekend when they are not here - the app never sent me log in info, so I am locked out of my apartment complex for the weekend. Probably more on the apartment manager’s part but so far - on the very 1st day, I am absolutely NOT liking this system.
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Failed
This application was fairly functional until there was a “app” fix. 50% of the app is not working. There is so much potential but no help.
Horrific
This is the worst application i have ever experienced. It makes me
Login every single time. It does not remember my login when I start typing (even username). The login crashes most of the time such that i have to enter my login 3x while someone waits at the gate.
Terrible!!!
Login every single time. It does not remember my login when I start typing (even username). The login crashes most of the time such that i have to enter my login 3x while someone waits at the gate.
Terrible!!!
Terrible app! Worst apartment app ever!
This app is terrible and shouldn’t be used. It crashes weekly.
If your phone bill isn’t payed it it doesn’t work.
It only works if your data plan is current.
If your phone bill isn’t payed it it doesn’t work.
It only works if your data plan is current.
Lots to work on
Crashes and kicks me out CONSTANTLY requiring me to put in password every time!
Terrible.
This app is so lazily designed, it’s astounding. From top to bottom, the way this app performs screams, “I hired my 15 year old ‘programmer’ nephew to design this for me!!!” It used to allow you to save your user ID and password, but their most recent update must have erased that function. Great work at creating a terrible product. I hope awful is what you guys were going for, because, if so, I’d say you achieved it.
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Unfriendly user interface
I downloaded this app when the neighborhood put up a security gate. As a homeowner, this app was supposed to allow me to open the gate from a distance to allow workmen, etc. access to the property as well as allow me to open the gate on my approach so that I would not have to come to a stop each time I entered or exited the neighborhood. It does neither. The app requires a log in of my username and password EVERY time I use it. There is no “save” option so that I can access controls immediately. It’s unusable when I am driving because of the need to text in log in information, and the app does not allow me to open the gate for workmen scheduled for repairs. I have to drive down to the gate to let them in. Definitely do not recommend this app.
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Ridiculously bad functionality
Where do I start.? When the app is working correctly the layout is clunky, photos are unusable and cannot be downloaded. No faceID login so I need to go type in login info just to open the gate and most of the time I have limited functionality (no photos, no history-only open/close). This could be SOOOO much better.
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Reviews
Thank you for all the reviews, I was going to buy an Ascent X1 until I read the reviews. Pretty stunning last version update was in ‘17. Please disregard the stars as I had to pick something to post this
Pleasantly Surprised, Worth Every Penny!!
Okay so I don’t do reviews much but I feel like this app deserves an honest, unbiased review. Going into this purchase I was a bit nervous because I downloaded the app before deciding to buy the system just to see the reviews and the reviews as of 08/20 were not good. But looking at everything else that was out on the market I decided to give this company a try anyways because if it works, it’s exactly what I want for my gate and smart home... let me just say I am so happy I decided to take a chance on this company because this does exactly what I want it to do and more.
The app and website must have been updated because I heard from previous reviews that you have to log in every time? I’m not experiencing that at all. There are settings on the website that you can set your username/login frequency... and I have it set to where I never have to input it in again and I log directly into the app. I think most of these people who were complaining never actually took the time to call the company or log into the admin website because there are a TON of add-ons that you can do with this gate.
1. Set daily schedules - where you can have the gate automatically close and open at certain times. Programmable for each individual day of the week . AWESOME perk.
2. Add text/ push notifications anytime someone uses the keypad or rings the call button.
3. Add multiple usernames for the same gate so multiple people can use the same app.
4. Program individual codes. Even ones designed for 1 time guests that expire in a short time. Great for security.
5. Add phone numbers that ring when people ring the call button. Have multiple lines ring at the same time. Great feature.
6. Holiday timers and programmable settings.
There’s a lot you can do with this keypad and app. My one suggestion is GO TO THE SUMMIT ADMIN WEBSITE FOR HIDDEN FEATURED AND SETTINGS THAT ARENT VIEWABLE ON THE APP. You will have a completely different experience if you don’t customize it to your needs. Thanks again summit! Loving my new system!
The app and website must have been updated because I heard from previous reviews that you have to log in every time? I’m not experiencing that at all. There are settings on the website that you can set your username/login frequency... and I have it set to where I never have to input it in again and I log directly into the app. I think most of these people who were complaining never actually took the time to call the company or log into the admin website because there are a TON of add-ons that you can do with this gate.
1. Set daily schedules - where you can have the gate automatically close and open at certain times. Programmable for each individual day of the week . AWESOME perk.
2. Add text/ push notifications anytime someone uses the keypad or rings the call button.
3. Add multiple usernames for the same gate so multiple people can use the same app.
4. Program individual codes. Even ones designed for 1 time guests that expire in a short time. Great for security.
5. Add phone numbers that ring when people ring the call button. Have multiple lines ring at the same time. Great feature.
6. Holiday timers and programmable settings.
There’s a lot you can do with this keypad and app. My one suggestion is GO TO THE SUMMIT ADMIN WEBSITE FOR HIDDEN FEATURED AND SETTINGS THAT ARENT VIEWABLE ON THE APP. You will have a completely different experience if you don’t customize it to your needs. Thanks again summit! Loving my new system!
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Need a stay logged in option!!!
Can you please update the app where there is a stay logged in option/remember me??? Or a fingerprint option? I’m so tired of having to keep logging in every time I need to open the gate. Which is often since we use this app for our gate at work. Other then that it’s a good app just wish it would stay logged in.
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Terrible app just like a nightmare
I posted review days ago but it seems it never pass and show here. Don’t know why, maybe because I used some “angry” words?
Anyway, I just want to say it’s a horrible nightmare to being forced to use this app. Every time I drove to gate, I have to:
1. open app
2. type user name and code( every time! Because it always logout immediately after opening gate)
3. click to choose which gate I want to open
4. click to choose the only option “open”
5. Click to choose if I really want to open or not
6. And finally it’s opened, then log out.
So next time and every time I have to repeat all above. This app’s design is so amazing useless and bring us such a pain every time we have to open gate!
Anyway, I just want to say it’s a horrible nightmare to being forced to use this app. Every time I drove to gate, I have to:
1. open app
2. type user name and code( every time! Because it always logout immediately after opening gate)
3. click to choose which gate I want to open
4. click to choose the only option “open”
5. Click to choose if I really want to open or not
6. And finally it’s opened, then log out.
So next time and every time I have to repeat all above. This app’s design is so amazing useless and bring us such a pain every time we have to open gate!
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App needs to be improved
The app is awful. Photos won’t take the first time. Activity log does update when you open
It’s slow
Open the app and go to the camera it blinks and goes back to the hone page.
PLEASE update and improve this App! We pay $30 a month for crappy app
It’s slow
Open the app and go to the camera it blinks and goes back to the hone page.
PLEASE update and improve this App! We pay $30 a month for crappy app
Terrible App
It’s ok for very limited use, otherwise trash.
This App Is Terrible
You have to log into your phone, then the app, then press the “Open” selector, then confirm you want to open the selected gate. Seriously? I can log into ADT arm/disarm an entire house in less time than it takes to open one gate with this app.
Hopefully Soon to be 5 stars
We have been using the app for a little over two months now and have had great success with it and the Ascent X2 unit. Summit Controls has been very helpful in everything and very responsive to questions. I know some have mentioned that you have to log in every time you open the app, which isn’t true. I am the admin on the unit and there are settings that you can change in order for it to never log you out as well as numerous other settings that can improve the user experience. I reached out to Summit Controls about a week or so ago about a suggestion about having the ability to receive the picture via text or app to whoever is receiving the call and they informed me that their developers are currently in the process of implementing that. As an admin you have to log on via a website to change settings but the website is user friendly and makes it easy to change. I do all on my phone. If you receive a call on your phone there is no need to open the app if you know who it is, while on the call all you have to do is hit 1 on the keypad and it will open the gate. Once you have the ability to receive pictures via text to the individual that’s number has been dialed this app is 5 out of 5 stars in my opinion. I have had a lot of luck with Summit Controls so if you are having issues make sure to call them or put a support ticket in.
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Beware
We have used this app for our business for 3 years. They never told us that when the cell phone provider upgraded their system it would render the system useless. We reluctantly paid a $1400 upgrade to enable all 172 users access to the gate again. That was within the last 6 months. The gate is inoperable again. The new parts were supposed to be here Tuesday of this week - it’s Saturday - still no parts. We are hiring an attorney now to recoup our entire investment in this unreliable product.
We regret not fully understanding the poor product we were sold in the beginning. If anyone uses this it should only be a residence who keeps a remote opener In their car for WHEN not if it malfunctions. The employees of this business could not care less if you’re satisfied.
Very poor business practices. I highly recommend you look elsewhere.
We regret not fully understanding the poor product we were sold in the beginning. If anyone uses this it should only be a residence who keeps a remote opener In their car for WHEN not if it malfunctions. The employees of this business could not care less if you’re satisfied.
Very poor business practices. I highly recommend you look elsewhere.
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Super annoying
App doesn’t want to start up lately. What’s even worse is that it always logs me out and I don’t have the option of saving my user name and password. I have to type it all in while I’m driving home. Not exactly safe.
It’s a shame...
The company seems like a good one but they don’t seem to be actively involved in updating much of anything. When you contact support sometimes you get a recommendation sometimes it’s “sorry we don’t offer that and have no idea if we ever will”.
For instance the picture quality on the keypad is horrible and you can save, zoom or manipulate the photo in anyway. Created a support ticket and this was one of the “not at this time” responses.
The native notifications work sometimes then simply stop.
The app or web hasn’t improved in a long, long time.
As a customer I like the keypad, it’s innovative and operates well. The support people are genuinely nice people. I just get concerned for the future of the company. If they aren’t improving their tech for this long that usually means they are going to disappear.
For instance the picture quality on the keypad is horrible and you can save, zoom or manipulate the photo in anyway. Created a support ticket and this was one of the “not at this time” responses.
The native notifications work sometimes then simply stop.
The app or web hasn’t improved in a long, long time.
As a customer I like the keypad, it’s innovative and operates well. The support people are genuinely nice people. I just get concerned for the future of the company. If they aren’t improving their tech for this long that usually means they are going to disappear.
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