Frustrating
Recently subscribed to Ask and received a digital subscription along with the paper copy. However, it turns out the subscription to digital access will not start until the print subscription starts in six weeks. Insane that a company in 2023 requires paying customers to wait six weeks to use a digital product. How is Cricket in business with this outdated subscription model?
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Even their App Support goes nowhere
There are issues with the way subscription are being handled.
When trying to make an account to be able to view the content on several devices you get multiple error messages, forcing you to purchase a single use option. And customer service is MOST CERTAINLY not helpful. I tried several times to use my 10 digit account number per the instructions and it never worked.
It is a shame because the content is superb, but the lousy delivery and customer service will scar the Cricket Media brand permanently.
When trying to make an account to be able to view the content on several devices you get multiple error messages, forcing you to purchase a single use option. And customer service is MOST CERTAINLY not helpful. I tried several times to use my 10 digit account number per the instructions and it never worked.
It is a shame because the content is superb, but the lousy delivery and customer service will scar the Cricket Media brand permanently.
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HORRIBIE
You have to pay for a magazine I mean who wants to pay actual money for a kid to read a magazine don't buy this app
Does not deliver
Works well on one device but does not synchronise across devices. Very disappointed in this app. Would not recommend it.
40 minutes after purchase , still struggle to download the magazine
Waste of time.. App is badly designed .. Expected quick purchase so my kid could enjoy reading .. Did not happen .
Digital subscription not working
The digital subscription I purchased through the company does not work and the instructions do not provide any help. Unable to use purchased digital subscription
not working
Not able to view subscriptions or individual issue purchased through iTunes. FAQ tips do not work. Customer service does not respond and if I was to subscribe through the publishers site my log in to let me see that would not work (I tried that too.). We love the printed magazines but the app does not function.
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Unable to download magazine
Unable to download magazine because the app did not recognize username or password. Checked info 10x.
App Crashes, No Restore Items Option.
The app is unusable. It crashes on open. When trying to re-install the app and re-download issues there is no restore purchases option. Trying to get a response from the publisher.
App crashed/username and password issue
It is bad bad bad. After subscribing one month in iTunes. It took longer than other mags do to download the issue. Once got the issue, the app kept crashing. Open crash open crash... Sent them an email two days ago. No feedback unless the auto response email.
Good
They're magazines have been always great; i was wondering when they were going to have a digital one and it's finally here
If you have a kid, I def recommend this
If you have a kid, I def recommend this