App Never Works
This app is ridiculous. It never works. I cannot view my dashboard or make payments which makes me question how the records are being kept. It’s insane how long it’s been like this and hasn’t been fixed. Horrible customer service and even worse app! They should be ashamed of the quality of service being provided.
Show more
Super buggy, not usable
Worst financial app out there! I try to pay my bill and it keeps saying app not responding…something went wrong…When it used to work, it only lets you pay for that day or the next. You can’t schedule payments. I don’t understand how this is legal. It hasn’t worked at all since the last update even though they basically force people to pay through it.
Show more
“Sorry something went wrong”
For weeks now I haven’t been able to use the account. Each time I try to login I get an error and my account details are blank.
Pretty terrible user experience
When it worked, it was serviceable for its intended purpose, not anymore apparently. I use this for my student loans, and good god it sucks. The faceID integration doesn’t work, oh well. Then any time I try to use the app using my credentials, app isn’t responding and “try again later”. It has said that since 1/31, luckily the website sucks only a tiny bit less but if you can’t do the website, I feel bad for you.
Show more
Barely works
Every time I try to go on this app it never works and it says to reload but continues to do that every time. I just want to pay my monthly payment💔💔😭
Crashes
I used to really like the app, but it has completely crashed. I even deleted and redownloaded it, but every time I login in it says “something went wrong, try again later” it has been the same error for weeks.
buggy
Will not let me do anything after logging in saying the app isn’t loading right now and try again later. continued to have issues and can’t make payment because it doesn’t work later. deleted and reinstalled and no change
Login issues have gotten worse
I used to be able to us FaceID for login but that stopped working months ago. Now I can no longer login using my password either. What’s going on with this app!?!
Haven’t been able to use it
Worked immediately after I installed the app to see my loan info, but it won’t let me log in anymore. A note pops up saying it’s on their end and I should try later.
We are well over a week now.
We are well over a week now.
Horrible app
Can’t pay ahead of time can only pay what day it currently is so for instance if I wanted to schedule a payment 07/15 ahead of time because my payments due but it is currently 07/03. I can’t schedule a payment for the 15th only 07/03 so either pay it day of or not at all I have found my self late because of this complete joke of a app
Show more
Worst company ever
Aren’t willing to help in any way, shape, or form regardless of your situation. Straight greediest rats/sharks out there
Worst ever…
This program is designed for people trying to make payments when you have life changes. You have to have 5 kids to get all the benefits or a free ride. There is no consideration for single person households who still have all of their bills to pay they just want their money. They could care less about the efforts that you are making. The absolute worst company ever.
Show more
Umm?
Download and removed this app multiple times because it’s broken, thought that would fix it, but it hasn’t. I have tried to log-in multiple times and every time it refreshes the page. I enter username and password, click ‘log-in’ button and it refreshes back to an empty log-in fields page. So, I can’t log-in which is ultimately useless in an app.
Show more
Umm?
Download and removed this app multiple times because it’s broken, thought that would fix it, but it hasn’t.
I have tried to log-in multiple times and every time it refreshes the page.
I enter username and password, click ‘log-in’ button and it refreshes back to an empty log-in fields page.
So, I can’t log-in which is ultimately useless in an app.
I have tried to log-in multiple times and every time it refreshes the page.
I enter username and password, click ‘log-in’ button and it refreshes back to an empty log-in fields page.
So, I can’t log-in which is ultimately useless in an app.
Show more
Response from developer
We’re sorry for the trouble you're experiencing logging in. Please call us at (800) 243-7552 so that we can gather more information and help troubleshoot your issue.
Horrible app
Can’t pay ahead of time can only pay what day it currently is so for instance if I wanted to schedule a payment 07/15 ahead of time because my payments due but it is currently 07/03. I can’t schedule a payment for the 15th only 07/03 so either pay it day of or not at all I have found my self late because of this complete joke of a app
Show more
Response from developer
Thank you for letting us know about your experience. Users should have the ability to postdate payments through both the mobile app and the desktop version of the site. You may try downloading and re-installing the app, or access the app on a different type of device. If these don’t resolve your issue, please call us at (800) 243-7552 so we can further troubleshoot this with you.
Worst app I’ve ever had
I cannot log in as a result of forgetting password. I put in to update and the moment I leave app to retrieve the code from my email, it defaults back to the main screen, making it impossible to actually update password. I literally hate this app and sincerely hope it is corrected.
1 star
After every button push a box pops up saying unexpected error. Also it takes way to long to process a payment from my account.
Issues with login screen
Login screen does not work with apple keychain
Response from developer
Thank you for letting us know about your experience. We have communicated this to our team for review.
Needs a lot of improvement
Not a lot of available information. Can't schedule payments in the future, only for today's date. Errors pop up that mean nothing every time I make a payment (payment still goes through so I just ignore the errors). Reminds me more of a website from the 90s than an app made today. +1 star because it functions.
Show more
Response from developer
Thank you for taking the time to leave us a rating. We appreciate your feedback about the error message and have forwarded that information to our team for review. If you'd like us to do more troubleshooting with you on these issues, please call Customer Service (800) 243-7552.
Malfunctioning
For the last 8 months of so every time I click through the app to make a payment it says “something went wrong” but it accepts my payment in the end.
