Aspire Servicing Center User Reviews

Name: Aspire Servicing Center
Rating: 4 (321 reviews)

Aspire Servicing Center

Avereo

💰 Finance

Customer Experience

Positive experience3.4% of reviews

Neutral17.2% of reviews

Negative experience79.3% of reviews

~ Based on 29 written reviews from the US App Store.

Is Aspire Servicing Center Safe?

Aspire Servicing Center appears mostly safe based on user ratings. AppsHunter Safety Score for Aspire Servicing Center is 79/100.

This assessment is based on 321 user ratings, with an App Store average of 4/5.

Safety Analysis

72.9% of ratings point to a safe experience

6.0% of ratings suggest some concerns

21.1% of ratings point to a risky experience

~ Based on 299 App Store ratings for Aspire Servicing Center.

Is Aspire Servicing Center Legit?

Aspire Servicing Center appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Aspire Servicing Center is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App Never Works

This app is ridiculous. It never works. I cannot view my dashboard or make payments which makes me question how the records are being kept. It’s insane how long it’s been like this and hasn’t been fixed. Horrible customer service and even worse app! They should be ashamed of the quality of service being provided.

fgghjrx

6 months ago

Response from developer

We do sincerely apologize for the inconvenience. We are actively researching the issues with our mobile app. In the meantime, we encourage you to access your online account through our website at www.AspireServicingCenter.com/Login. We recommend using either Safari, Chrome or Firefox as your web browser.

Super buggy, not usable

Worst financial app out there! I try to pay my bill and it keeps saying app not responding…something went wrong…When it used to work, it only lets you pay for that day or the next. You can’t schedule payments. I don’t understand how this is legal. It hasn’t worked at all since the last update even though they basically force people to pay through it.

71sunshine

6 months ago

Response from developer

We apologize for the issues you’ve had with the mobile app. We are looking into it so we can resolve it as quickly as possible. Multiple methods are always available to make payments outside the app. You can schedule future payments through the online portal at www.AspireServicingCenter.com/Login or by speaking with a representative during business hours. Payments can be made in any of the following ways, free of charge: • Enter checking or savings account information at www.AspireServicingCenter.com/Login. • Call (800) 243-7552 to pay with your checking or savings account, ATM card, or MasterCard/Visa debit card. Phone payments may be made using the automated system or by speaking with a representative. • Sign up for auto-debit online at www.AspireServicingCenter.com/Login or by completing the auto-debit form. • Send bill payments through your financial institution. • Mail a check or money order to our payment address: Aspire Servicing Center P.O. Box 659701 West Des Moines, IA 50266-9305

“Sorry something went wrong”

For weeks now I haven’t been able to use the account. Each time I try to login I get an error and my account details are blank.

C_Levert

6 months ago

Response from developer

We are currently experiencing issues with our mobile app and are researching the problem. Please accept our apology for this inconvenience. In the meantime, we encourage you to access your online account through our website at www.AspireServicingCenter.com/Login. We recommend using either Safari, Chrome or Firefox as your web browser.

Pretty terrible user experience

When it worked, it was serviceable for its intended purpose, not anymore apparently. I use this for my student loans, and good god it sucks. The faceID integration doesn’t work, oh well. Then any time I try to use the app using my credentials, app isn’t responding and “try again later”. It has said that since 1/31, luckily the website sucks only a tiny bit less but if you can’t do the website, I feel bad for you.

Lychan_msp

6 months ago

Barely works

Every time I try to go on this app it never works and it says to reload but continues to do that every time. I just want to pay my monthly payment💔💔😭

penguinlover121314

6 months ago

Response from developer

Crashes

I used to really like the app, but it has completely crashed. I even deleted and redownloaded it, but every time I login in it says “something went wrong, try again later” it has been the same error for weeks.

Kayley Kayley Kayley

6 months ago

Response from developer

buggy

Will not let me do anything after logging in saying the app isn’t loading right now and try again later. continued to have issues and can’t make payment because it doesn’t work later. deleted and reinstalled and no change

garz qw

6 months ago

Response from developer

Login issues have gotten worse

I used to be able to us FaceID for login but that stopped working months ago. Now I can no longer login using my password either. What’s going on with this app!?!

Hblkm hhbg

7 months ago

Response from developer

Thank you for bringing this issue to our attention. Please completely delete the app and then re-install it. After doing this, if the problems persist, please call us at (800) 243-7552 so we can perform further troubleshooting with you.

Haven’t been able to use it

Worked immediately after I installed the app to see my loan info, but it won’t let me log in anymore. A note pops up saying it’s on their end and I should try later.
We are well over a week now.

KingDEAD

9 months ago

Response from developer

Thank you for taking time to leave us a review. Please completely delete the app and then re-install it to resolve the problem. After doing this, if you continue to experience issues, please call us at (800) 243-7552 so we can further troubleshoot this with you.

Horrible app

Can’t pay ahead of time can only pay what day it currently is so for instance if I wanted to schedule a payment 07/15 ahead of time because my payments due but it is currently 07/03. I can’t schedule a payment for the 15th only 07/03 so either pay it day of or not at all I have found my self late because of this complete joke of a app

JewishRick

2 years ago

Response from developer

Thank you for letting us know about your experience. Users should have the ability to postdate payments through both the mobile app and the desktop version of the site. You may try downloading and re-installing the app, or access the app on a different type of device. If these don’t resolve your issue, please call us at (800) 243-7552 so we can further troubleshoot this with you.

Worst company ever

Aren’t willing to help in any way, shape, or form regardless of your situation. Straight greediest rats/sharks out there

theyforced

2 years ago

Response from developer

We’re sorry that your experience with us didn’t meet your expectations. We would like to assist you. Please call us at (800) 243-7552 so we can look at possible solutions for your situation.

Worst ever…

This program is designed for people trying to make payments when you have life changes. You have to have 5 kids to get all the benefits or a free ride. There is no consideration for single person households who still have all of their bills to pay they just want their money. They could care less about the efforts that you are making. The absolute worst company ever.

Worst company 2024

2 years ago

Response from developer

Thank you for letting us know about your experience, and we’re sorry that we fell short. If we can assist, please call (800) 243-7552 so a representative can help determine options that are available to you.

Umm?

Download and removed this app multiple times because it’s broken, thought that would fix it, but it hasn’t. I have tried to log-in multiple times and every time it refreshes the page. I enter username and password, click ‘log-in’ button and it refreshes back to an empty log-in fields page. So, I can’t log-in which is ultimately useless in an app.

Wildpitchernae

2 years ago

Umm?

Download and removed this app multiple times because it’s broken, thought that would fix it, but it hasn’t.

I have tried to log-in multiple times and every time it refreshes the page.
I enter username and password, click ‘log-in’ button and it refreshes back to an empty log-in fields page.

So, I can’t log-in which is ultimately useless in an app.

Wildpitchernae

2 years ago

Response from developer

We’re sorry for the trouble you're experiencing logging in. Please call us at (800) 243-7552 so that we can gather more information and help troubleshoot your issue.

Horrible app

JewishRick

2 years ago

Response from developer

Worst app I’ve ever had

I cannot log in as a result of forgetting password. I put in to update and the moment I leave app to retrieve the code from my email, it defaults back to the main screen, making it impossible to actually update password. I literally hate this app and sincerely hope it is corrected.

Gypsy1020

2 years ago

1 star

After every button push a box pops up saying unexpected error. Also it takes way to long to process a payment from my account.

tbuch9680

2 years ago

Response from developer

Thank you for letting us know about your experience. Please call us at (800) 243-7552 so we can help you resolve your issue.

Issues with login screen

C_Levert

2 years ago

Response from developer

Thank you for letting us know about your experience. We have communicated this to our team for review.

Needs a lot of improvement

Not a lot of available information. Can't schedule payments in the future, only for today's date. Errors pop up that mean nothing every time I make a payment (payment still goes through so I just ignore the errors). Reminds me more of a website from the 90s than an app made today. +1 star because it functions.

Frog keeper

2 years ago

Response from developer

Thank you for taking the time to leave us a rating. We appreciate your feedback about the error message and have forwarded that information to our team for review. If you'd like us to do more troubleshooting with you on these issues, please call Customer Service (800) 243-7552.