Weak Service & Nice Gear
Love the products—that’s why I’ve spent several thousand dollars with ASRV over the years.
I accidentally ordered the wrong size shorts. The return was originally approved, but I mistakenly forgot to include that pair when I mailed back my other returns. I later found them, still brand new, in the original bag with tags.
I explained the situation and asked for a one-time exchange (not a refund) for the correct size. They politely declined and stuck to the policy.
They’re absolutely entitled to do that. I just expected a little more discretion for a long-time customer. Great products, disappointing customer service.
I accidentally ordered the wrong size shorts. The return was originally approved, but I mistakenly forgot to include that pair when I mailed back my other returns. I later found them, still brand new, in the original bag with tags.
I explained the situation and asked for a one-time exchange (not a refund) for the correct size. They politely declined and stuck to the policy.
They’re absolutely entitled to do that. I just expected a little more discretion for a long-time customer. Great products, disappointing customer service.
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Can’t remove items from the cart
In the latest update, once you add an item into the cart, you can’t remove it. If you try, you keep getting an error saying “Error updating item. Please try again”.
Zooming in
Why can’t you do something as simple as zooming in??? The app should reflect the quality of the clothes.
Good app, needs a little improvement
Have enjoyed this brand for a few months now. No complaints about the clothes - they all get 5 starts. The app needs a little work though - product pages are missing the fabric details which are present on the main website. There should also be a way to filter items which are out of stock in a particular size. Other than that, the app works great, and I have been able to use it to place multiple orders.
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Nice app & good products, but would love Shop login support.
Love the products and the app is clean. But I can’t access my account because it’s through “Shop” and the ASRV app doesn’t seem to support logins of that type yet.
