Astound TV+ Reviews: Is It Legit?

Name: Astound TV+
Rating: 2.56409 (78 reviews)

Astound TV+

RCN Telecom Services, LLC

🎬 Entertainment

📷 Photo & Video

Customer Experience

Positive experience13.3% of reviews

Neutral6.7% of reviews

Negative experience80.0% of reviews

~ Based on 45 written reviews from the US App Store.

What users say about Astound TV+

Reviews of Astound TV+ are mostly negative: the Entertainment app is rated 2.6/5 from 78 App Store ratings. What users like most: love this app, TV in my pocket. Top complaints: crashes constantly, takes forever to load. Summarized from real user reviews.

Positive things

❤️Love this app
📺TV in my pocket
🚀Awesome streaming
👍Works fine

Negative things

🐛Crashes constantly
⏳Takes forever to load
❌Not usable on older devices
🚫Can't stream outside home
👎Low picture quality
🗑️Useless app
😠Terrible update
🤷‍♂️Abandoned app
😵Kicking me out
🤦‍♂️No pop out picture
🚫No casting options
😵Can't run in background
❌Doesn't work with iOS
🚫No downloading shows
📉Poor performance
😠Incompatibility issues
🐛Glitchy software
😵Error messages
🚫Can't log out
❌Typical garbage
🤷‍♂️Unreliable
📉Bad design
😠Inconsistent streaming
🚫No AirPlay support
❌No Keychain/FaceID
👎Terrible customer service
😠Incompatibility with TiVo

Is Astound TV+ Safe?

Astound TV+ has mixed safety signals based on user ratings. AppsHunter Safety Score for Astound TV+ is 55/100.

This assessment is based on 78 user ratings, with an App Store average of 2.6/5.

Safety Analysis

34.7% of ratings point to a safe experience

6.7% of ratings suggest some concerns

58.7% of ratings point to a risky experience

~ Based on 75 App Store ratings for Astound TV+.

Is Astound TV+ Legit?

Astound TV+ appears to be a legitimate app. AppsHunter Legitimacy Score for Astound TV+ is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible

Primitive app. Need to leave open. Pos

UUsr56sa

a month ago

Can’t use it on iPad

Until about 3 weeks ago I had no problems using the Astound TV+ app. I’ve recorded numerous movies, and liked the on-demand capability. But then it just stopped signing in and working.
I spent quite a bit of time with their customer service member and they never could get it to connect again. The last thing they said was that they’d send an email to their network folks. Never heard anything back from them, nor did they get my iPad to connect.
So basically the iPad app is completely useless now.

HHabu2u

7 months ago

Response from developer

Greetings! Thank you for sharing this feedback for the AstoundTV+ app. We'd like to check into the ticket that was submitted and see what updates are available. Please email us at social_reviews@astound.com with "Review" in the subject of your message. Please include your phone number so we can look up your account and a screenshot of this review. Thank you for being a valued Astound customer! -Jackie

The absolute worst

This is undoubtedly the worst streaming app ever invented. Takes forever to load, crashes constantly, takes an excruciating amount of time anytime you want to change channels. It’s crazy how much better the Xfinity app was and is.

LLou4842

8 months ago

Response from developer

Hello! Thank you for sharing your recent experience with AstoundTV+. It would be a pleasure to look into this concern for you. Please email me at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include details about the issue you are having in your email, as well as screenshots of any error codes/messages that you are seeing in the app. Thank you for being part of the Astound service family! -Jackie

Not usable on older devices

Even though it states an older version is available if you have an older device, don’t bother because it never logs you in. I’ve been unable to use this app for months.

AAshley81943

8 months ago

Response from developer

Hello! Thank you for sharing this feedback for the AstoundTV+ app. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so we can help to troubleshoot the issue you're having. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Screenshots are always appreciated. Thank you for being a valued Astound customer. -Jackie

Doesn’t work with 5th generation iPad

Title about tells the whole story. Impossible to get to the Astound TV sign in page—always returns with “error happened try again.” Makes no difference if you try to sign in again or return to sign in page it always returns with “error happened.”

IPI.M. Perplexed

9 months ago

Response from developer

Hello! Thank you for sharing your recent experience with the AstoundTV+ app. We're here to help! Please email us at social_reviews@astound.com with "Review" in the subject of your message. In your email, please include the phone number that is linked to your account as well as screenshots of this review and the error message/s you are seeing in the app. Thank you for choosing Astound! -Jackie

Terrible update!!

Not sure exactly when the app was updated, but the latest version is terrible. Not intuitive, not easy to use. The autoplay of videos (the stations) is distracting and not helpful. Users should be able to turn off that feature, but I saw nothing in the settings that would allow me to do that. It’s hard to find a description of the show to choose when the video is playing. Also, it does not allow you to easily glance at the lineup for a particular station for the day —very cumbersome the way it’s set up. I used to think the app was fabulous but not anymore.

AApplewon'tposttis

a year ago

Response from developer

Hi there! Thank you for sharing this feedback for the AstoundTV+ app. It's important to us that our customers find our apps to be useful and fun to use. We appreicate your comments and encourage you to download future updates as we continue to make improvements. Thank you for being a valued Astound customer. -Jackie

Low Res

The feed Astound provides tops out at 720p. Really low picture quality and there is no excuse for that in today’s market.

ACApp Consumer

a year ago

Response from developer

Hello, and thank you for sharing your thoughts regarding the AstoundTV+ app. We appreciate your comments and would like the opportunity to look into this matter. Please email us at social_reviews@astound.com with "App Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

Out dated app

Very poor app. Not enough work went into making this app and they seem to abandoned it altogether

MBMr.Jim B.

2 years ago

Trash

This app keeps kicking me out after almost every use. So I have to lodging every time on my own phone. Don’t have this issue with any of the other apps I have or had. YouTubeTV was 1,000% better. This app needs to be fixed. Garbage all around. I DO NOT RECOMMEND IT AS OF TODAY 1/26/25.

AAugustine.S

2 years ago

App won’t open

App used to work but now sits on the loading screen forever. No idea what happened.

Sshaiguy90

2 years ago

Response from developer

Greetings! Thank you for sharing your recent experience with AstoundTV+. It would be a pleasure to look into this concern for you. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include details about the issue you are having in your email and your full address so we can locate your account. Also, please provide screenshots of any error codes/messages that you are seeing in the app. Thank you for being part of the Astound service family! -Jackie

Unsubscribing

What a terrible app. It’s been 3 years and they haven’t added pop out picture support or casting options. Congratulations, RCN/Astound, for creating unless junk

APany rational person

2 years ago

Response from developer

Hello, and thank you for sharing your recent experience with Astound Broadband. We appreciate your feedback and will share your comments with our team. Thank you for being part of the Astound service family. -Jackie

You cannot stream outside of your home. The worst cable company we have ever had

This company bought our cable company. It has been unimpressive since the beginning. The internet yay be rebooted often and you are unable to steam outside your home. Why would you need to stream at home?

Mmgiuffre

2 years ago

Response from developer

Hello, and thank you for sharing your recent experience with AstoundTV+. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -Jackie

Can't run app in background, and more problems

Every tv app (like Paramount) I use can be minimized and run in the background (picture-in-picture) while I am doing other stuff on my iPad. Not so with this app. While using it you can not do anything else on your device! Also,
-App can't be used to program and edit shows on TiVo remotely.
-Doesn't support airplay.
-Doesn't support keychain or FaceID for locking in.
Other than that it works great! And one more thing. For a company this size creating an app that has as many 1 star reviews as it has 5 star reviews, it is indeed astounding that they don't seem to care about their customer reviews!

TTgjazz

2 years ago

Low quality

It is very inconsistent.

Ttystocks

2 years ago

Error when trying to watching on tv

When having my phone hooked up with an hdmi cable to my tv it has that it can’t stream and error message keeps on popping up. Can watch it on my phone but as soon as I have it connected to my tv it has unavailable

XxSH00T3Rx

3 years ago

Response from developer

Hello, and thank you for reaching out to Astound Broadband. The AstoundTV+ app is intended for wireless streaming. When your phone is directly connected to a TV via an HDMI cable, the app will not work as intended. We apologize for any inconvenience. Thank you for being part of the Astound service family. -Jackie

Sporadic

The app use to work great; however, now I can only stream if I’m on my home network and it constantly crashes. Very unreliable.

CPCutie pie128906

3 years ago

Response from developer

Hello, and thank you for sharing your recent experience with AstoundTV+. We want to make sure you're enjoying our app. Please email me at social_reviews@rcn.net with "Attn Jackie - App Review" in the subject so I can help. Please provide more details about the issue you are having in your email as well as the phone number that is linked to your account. Please also include details about any error codes/messages that you are seeing in the app. Thank you for being part of the Astound service family. -Jackie

Can't run app in background

Every tv channel app I use can be minimized and run in the background while I am doing other stuff. Not so with this app. This is terrible. I can't even use Apple's split screen feature when the App is open. Also, you can't record shown. Other than that it works.

TTgjazz

3 years ago

Response from developer

Hello, and thank you for sharing your recent experience with Astound Broadband. We appreciate your feedback and will share your comments with our team. Thank you for being a valued Astound customer! -Jackie

Stupid update

My app used to connect to my DVR and I could set up recordings and see what I had recorded. Now since the update it shows something completely different. I can't connect to my DVR and the channels aren't even the same as my tv.

Update: sent an email to the developer no response back. Anyone out there can you help? I'm getting very irritated that I can't use the app at all!!

VVietnammom

3 years ago

No longer works

No longer works with recent iOS firmware.

Mmwarrens

3 years ago

Useless app

What is the point of having a mobile app when users can only access content on their home network?

WWjdjdislslapdn

3 years ago

Response from developer

Hello and thank you for sharing your feedback for the AstoundTV+ app. To use this app you must be connected to your home internet network. We'll share your valuable comments with our developers. Thank you for being a part of our service family! -Jackie