Can’t use it on iPad
Until about 3 weeks ago I had no problems using the Astound TV+ app. I’ve recorded numerous movies, and liked the on-demand capability. But then it just stopped signing in and working.
I spent quite a bit of time with their customer service member and they never could get it to connect again. The last thing they said was that they’d send an email to their network folks. Never heard anything back from them, nor did they get my iPad to connect.
So basically the iPad app is completely useless now.
I spent quite a bit of time with their customer service member and they never could get it to connect again. The last thing they said was that they’d send an email to their network folks. Never heard anything back from them, nor did they get my iPad to connect.
So basically the iPad app is completely useless now.
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The absolute worst
This is undoubtedly the worst streaming app ever invented. Takes forever to load, crashes constantly, takes an excruciating amount of time anytime you want to change channels. It’s crazy how much better the Xfinity app was and is.
Not usable on older devices
Even though it states an older version is available if you have an older device, don’t bother because it never logs you in. I’ve been unable to use this app for months.
Doesn’t work with 5th generation iPad
Title about tells the whole story. Impossible to get to the Astound TV sign in page—always returns with “error happened try again.” Makes no difference if you try to sign in again or return to sign in page it always returns with “error happened.”
Terrible update!!
Not sure exactly when the app was updated, but the latest version is terrible. Not intuitive, not easy to use. The autoplay of videos (the stations) is distracting and not helpful. Users should be able to turn off that feature, but I saw nothing in the settings that would allow me to do that. It’s hard to find a description of the show to choose when the video is playing. Also, it does not allow you to easily glance at the lineup for a particular station for the day —very cumbersome the way it’s set up. I used to think the app was fabulous but not anymore.
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Low Res
The feed Astound provides tops out at 720p. Really low picture quality and there is no excuse for that in today’s market.
Out dated app
Very poor app. Not enough work went into making this app and they seem to abandoned it altogether
Trash
This app keeps kicking me out after almost every use. So I have to lodging every time on my own phone. Don’t have this issue with any of the other apps I have or had. YouTubeTV was 1,000% better. This app needs to be fixed. Garbage all around. I DO NOT RECOMMEND IT AS OF TODAY 1/26/25.
App won’t open
App used to work but now sits on the loading screen forever. No idea what happened.
Unsubscribing
What a terrible app. It’s been 3 years and they haven’t added pop out picture support or casting options. Congratulations, RCN/Astound, for creating unless junk
You cannot stream outside of your home. The worst cable company we have ever had
This company bought our cable company. It has been unimpressive since the beginning. The internet yay be rebooted often and you are unable to steam outside your home. Why would you need to stream at home?
Can't run app in background, and more problems
Every tv app (like Paramount) I use can be minimized and run in the background (picture-in-picture) while I am doing other stuff on my iPad. Not so with this app. While using it you can not do anything else on your device! Also,
-App can't be used to program and edit shows on TiVo remotely.
-Doesn't support airplay.
-Doesn't support keychain or FaceID for locking in.
Other than that it works great! And one more thing. For a company this size creating an app that has as many 1 star reviews as it has 5 star reviews, it is indeed astounding that they don't seem to care about their customer reviews!
-App can't be used to program and edit shows on TiVo remotely.
-Doesn't support airplay.
-Doesn't support keychain or FaceID for locking in.
Other than that it works great! And one more thing. For a company this size creating an app that has as many 1 star reviews as it has 5 star reviews, it is indeed astounding that they don't seem to care about their customer reviews!
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Low quality
It is very inconsistent.
Error when trying to watching on tv
When having my phone hooked up with an hdmi cable to my tv it has that it can’t stream and error message keeps on popping up. Can watch it on my phone but as soon as I have it connected to my tv it has unavailable
Sporadic
The app use to work great; however, now I can only stream if I’m on my home network and it constantly crashes. Very unreliable.
Can't run app in background
Every tv channel app I use can be minimized and run in the background while I am doing other stuff. Not so with this app. This is terrible. I can't even use Apple's split screen feature when the App is open. Also, you can't record shown. Other than that it works.
Response from developer
Hello, and thank you for sharing your recent experience with Astound Broadband. We appreciate your feedback and will share your comments with our team. Thank you for being a valued Astound customer! -Jackie
Stupid update
My app used to connect to my DVR and I could set up recordings and see what I had recorded. Now since the update it shows something completely different. I can't connect to my DVR and the channels aren't even the same as my tv.
Update: sent an email to the developer no response back. Anyone out there can you help? I'm getting very irritated that I can't use the app at all!!
Update: sent an email to the developer no response back. Anyone out there can you help? I'm getting very irritated that I can't use the app at all!!
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No longer works
No longer works with recent iOS firmware.
Useless app
What is the point of having a mobile app when users can only access content on their home network?
Advance not allowed!
Same as RCN2GO it replaced, except “advance not allowed” so you have to watch commercials - skipping thru them the main reason for having a DVR. Also my Astound bill has gone up 150% since my subscription started. Time to switch to Spectrum.
According to rep i spoke to today, It’s worse than i thought. It seems Astound TV+ app DOES NOT work with current Tivo boxes used with Astound/RCN. We would have to trade them in for another DVE - not Tivo box. Tivo interface is main reason i use RCN/Astound. Terrible! So no mobile app with current Tivo boxes.
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According to rep i spoke to today, It’s worse than i thought. It seems Astound TV+ app DOES NOT work with current Tivo boxes used with Astound/RCN. We would have to trade them in for another DVE - not Tivo box. Tivo interface is main reason i use RCN/Astound. Terrible! So no mobile app with current Tivo boxes.
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