APP doesn’t function on all devices
The app used to work well in China on my Apple phone, iPad and MacBook, using either TCP or UDP. Now it only works on UDP and only on my iPhone. It doesn’t work at all on my iPad. Server options are not the same on iPad as iPhone and there apparently hasn’t been a software update for a year. The only reason I gave one star was because at least it still works sort of on my phone.
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sucks in China
not stable in China, not worth it
So much wasted potential 🤦🏻♂️
The app does not connect. Even when it says "ON", there is no way to tell that it is actually connected because nothing connects -- no Google, no Instagram, no YouTube, nothing. I live in China and rely on a VPN for work and entertainment, and the only consistent thing about this one is how inconsistent it is. There is no way to run a speed test, nor to test any actual connectivity. I can't even see which locations might work best for me because there simply isn't a way to check for that; you just have to hope for the best! You have to keep trying to connect to different servers, one by one, and hope one of them doesn't give you an error... Which unfortunately is very rare. And when it does actually connect, and the apps work with it on, it doesn't stay on for long. It's guaranteed to disconnect. Very unstable, to say the least.
Now, I do want to say that I subscribe to Astrill because it works great on a desktop. That's where it shines, actually. But on mobile devices, ha, good luck! I can't even watch a 30 second Instagram clip without it pausing to load, often taking longer to do so than the clip itself. I do also have to contextualize that the problems mostly stem from a 5G connection. It's more stable via WiFi, but that's not really an option when I'm in a car on the way to work and I need to check my Yahoo (which is banned in China) email for work.
I don't understand why there hasn't been any significant updates to the app, which signals to me that the developers don't really care about supporting it. It's baffling, really. Some simple accessibility options, speed tests, or even a "HELP" option would go a long way... But nah, who cares, the app is what it is, why change it?
Well, message received, guys. Loud and clear. You don't want us to use your mobile app in China; I get it now. I've been a subscriber for years and I've always had this 5G issue with the phone app, and there doesn't seem to be any interest in improving the experience for a long-time customer, let alone a layman who just wants Google to work. Today was the last straw!
Thus, to anyone who might find this helpful: either use the desktop version, or STEER CLEAR of this mobile app altogether. It's garbage.
👎🏽👎🏽
Now, I do want to say that I subscribe to Astrill because it works great on a desktop. That's where it shines, actually. But on mobile devices, ha, good luck! I can't even watch a 30 second Instagram clip without it pausing to load, often taking longer to do so than the clip itself. I do also have to contextualize that the problems mostly stem from a 5G connection. It's more stable via WiFi, but that's not really an option when I'm in a car on the way to work and I need to check my Yahoo (which is banned in China) email for work.
I don't understand why there hasn't been any significant updates to the app, which signals to me that the developers don't really care about supporting it. It's baffling, really. Some simple accessibility options, speed tests, or even a "HELP" option would go a long way... But nah, who cares, the app is what it is, why change it?
Well, message received, guys. Loud and clear. You don't want us to use your mobile app in China; I get it now. I've been a subscriber for years and I've always had this 5G issue with the phone app, and there doesn't seem to be any interest in improving the experience for a long-time customer, let alone a layman who just wants Google to work. Today was the last straw!
Thus, to anyone who might find this helpful: either use the desktop version, or STEER CLEAR of this mobile app altogether. It's garbage.
👎🏽👎🏽
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User interface sucks.
Good luck figuring out what is wrong with it may show connected and nothing is accessible. Poor design.
Extremely unreliable in china
Will never work on your cell phone in china, only on wifi
Terrible App - Lacks Features & Extremely Unreliable
The IOS App is a far cry from the services they offer on their Windows app. No option to switch different protocols such as from StealthVPN vs OpenWeb, missing servers that are available on the PC, and the majority of servers are unusable. For how expensive it is, the service performs extremely poorly and inconsistently. It worked well initially but now who knows if it will or not. Honestly infuriating!
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Super unstable, super slow
I don’t know what’s the point to pay for it
Consistent For China
Astrill is the most expensive app for access to the free and uncensored internet. But it is consistent and lasts even through the more restrictive times of year in China - during political meetings, sensitive dates and holidays. Clunky, old, rarely updated, but reliable.
Unreliable
It’s so unreliable.
Doesn’t work in China
Astrill doesn’t work in China at all as of October 6, 2026.
Non China optimised
As many others have reported, yet again the service has crashed in China. Shows as connected but in reality it is not. Works ok on computer but not on the app. Considering the cost service is poor. Never any compensation for lost time either. This is now the 3rd time this year it’s been down more than a week. Paying top price for the service you expect better than what is being delivered
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As bad as it can be
Virtually impossible to use
Still the Best Option in China
This app works for me most of the time. There are some inconveniences when I can’t get it to work at all. During October, I feel like it’s really inconsistent but I chalk that up to gvt crack downs during sensitive meeting periods. I’ve tried a lot of apps, this onehas been the best option for 5 years.
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Never worked
I’ve set up many VPN services across a number of devices. This is an archaic looking app with cumbersome set up and it never actually worked. I also never got my money back for the lack of service.
In china
It’s not working In china and the price is ten times more than other apps. Such a bad team
Doesn’t work
What a disappointment. So many people spoke highly of Astrill working in CHINA, and it kind of does, but not really. Consistently unreliable. You’ll spend 10-15 minutes turning VPN servers on and off trying to find one that actually works. And when you do find one that works, it won’t work with your favorite streaming service. Or it will work for about 15 seconds and then stop. Useless. The fact that the developers havent updated the app in over a year is all you need to know…
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Mobile: 1*, desktop: 5*
For starters, the desktop app is very good, I’ve rarely encountered any problems using the desktop app. The mobile app is a completely different story. It took 5 years for an update, no doubt after countless complaints. It spends more time giving you errors than actually connecting, and often times I get false connections where the app says it’s connected but it’s really not and then nothing will load, or it will connect just long enough to load a website and then false connect and be unable to load the next thing. Astrill is already really expensive and if you want it, I recommend picking it up on a Black Friday deal, but if you’re looking to use this primarily for mobile, you’re gonna feel completely ripped off for the price. For desktop though it’s worth it, and the only reason I still use the awful astrill mobile app is because it came with the desktop app.
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Worth app
Customer service really no responsible all they do what port and what did you use , are you guys dumb you don’t know what I use through my email , I have now three days without vpn really bad
Authentication Error
App worked well after you figure out all it's quirks. Now, it barely works. Most of the time when I try to use it, I just receive authentication errors.
Horrible service, iPhone app last update probably in 2014?
The iPhone app is barely usable. I have to guess with server is usable in an infinite list and when you find one that seems ok use it 3 seconds and it’s off. Awful and expensive service. Waste of money
