NO SUPPORT
NO support team-they DO NOT respond to emails, and there’s NO way to cancel a subscription in app. Have to get a new card to stop being charged.
Loosing its spark
I really enjoy this app, but lately it’s been getting laggy. Also, readings used to be included with our subscriptions and now you want us to pay for gems to access the readings? Hmmm… I’ll pass on that. Last time I’ll renew a subscription with the app. 🤷🏽♀️ Will look for a better alternative.
don’t sign up over web
so i went through web to sign up dl the app the subscription it didn’t appear in my subscription. been trying to get it removed and still charging my card
Scam
I’m getting charged for this even though I don’t use it. I try and log into the app to cancel and they aren’t sending me a link through email. It’s highly frustrating. Stealing my money and not letting me cancel it
Scamming Subscription
I am being forced the purchases I did not agree to from this app. I first installed an app and did the free trial. Then I kinda forgot about this app so in July it sent me a notification that my monthly subscription of $19.99 went out of my account, so I immediately went to the app and deleted my account so I am not spending $20 on the app I do not use. However today on 8/14 I again got the same notification that $19.99 went out of my account AGAIN, even after I deleted my account. AstroClub Team, I sincerely request you to contact me and solve this issue.
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My heart rate went up four times talking to Skye
Saying the most randomist stuff which made my heart rate go up four times in less than an hour. This app should marked as a mental health hazard because it’s almost never tells the truth and the readings were free before but now I have to pay big money just to get them are you guys money hungry or what? Plus almost every time the app pulls a tarot card it’s almost always negative please update it
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Response from developer
Thank you for taking the time to write this — we're genuinely sorry to hear the app affected you this way, that really matters to us. Feeling anxious or unsettled after using something meant to be lighthearted is not the experience we want for anyone. We'd also like to look into the pricing and the tone of the readings you mentioned — if you're open to it, please write to us at support@astroclub.com, we'd really like to hear more and see how we can do better.
Incorrect birth chart and shady experience
What a terrible experience this has been! The social media ad I clicked on to get a “soulmate reading” had false advertising; all the text on the main pages for accessing the sketch claimed the payment was to access the sketch upon completion… but once I jumped through SEVERAL hoops to access my billing invoice, it was actually for a 7 day trial, and this shady company was gonna start charging me $20-something per month after that!!!!! Then the birth chart info itself was inaccurate… they clearly have a UTC date offset bug—very common with known fixes. And the inaccurate birth chart of course throws off all the other info. Then the “soulmate sketches” are clearly AI generated. The whole app is based around this soulless AI agent experience. Just utter garbage. It is the opposite of spiritualism and it’s predatory as hell. No thank you
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Response from developer
Thank you for taking the time to share this in such detail, we're sorry the experience didn't match what you expected, and we hear the frustration in every part of it. We aim to keep pricing transparent and share the trial and subscription terms at every step of the sign-up process, so we're sorry to hear it left a different impression for you. We'd genuinely welcome the chance to talk it through with you, feel free to reach out anytime at support@astroclub.com. On the birth chart, we'd like to take a closer look at the details you mentioned (birth date, time, and location), so if you can send those to the same email, we'll check them properly. We also appreciate you sharing your thoughts on the sketches and the overall feel of the app, that kind of feedback genuinely helps us think about where the experience needs work.
Stopped working
I loved reading everything on this app its was pretty accurate but one day it just stopped working! I uninstalled it and stalled it back in tried to log in it said it sent me a email and it never did... so i created a new account and now its not even loading im glad i stopped paying for the premium because this started while i was paying. Just disappointed altogether
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Scammy and buggy
Typical scammy behavior. No way to cancel free trial in app. Contacted customer service. Asked for cancellation before trial ended. I was charged and then after they had my money they cancelled the service. I asked them
To honor my pre-trial cancellation and heard crickets. App is buggy. Don’t waste your money!
To honor my pre-trial cancellation and heard crickets. App is buggy. Don’t waste your money!
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sad it glitched out
i loved this app but it has glitched and now won’t show any of my horoscopes. nothing will load it just looks like it’s loading. it’s not the wifi, i even deleted and redownloaded the app and made a new account and it’s still like this.
No horoscope?
My horoscopes have been stuck in the loading phase for at least two days now
Pay for everything
App has gotten worse over the year.
Constant bugs and issues
First off I wanna start by saying when this app first came out it was great app you didn’t have to pay for anything no extra subscriptions. You didn’t have to pay for gems 499 for Jim’s. It was just one 4.99 subscription that you had to pay now I feel like the app is completely money hungry I’ve dealt with issues with getting back into my account which maybe because it requires an email, but I feel like that should be made known when you first create an app because it should automatically remembered by Apple that you have an account with AstroClub. I should not have to deal with paying 799 just to talk to sky, and then when I logged out of my account, I lose everything in my account, including getting back into that account that I paid a subscription for. and just today when I was trying to look at my transits, it would only show the transit for Sunday and not Monday and not the upcoming days. I don’t know what that’s about. You guys are really really really really need to fix this app.
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Having issues
I’m not able to see my horoscopes whenever I go to log into the app right now it is not showing me anything. All it shows is the app loading which is very weird and I’d like either an update about it or something because I also have subscribed with you guys and I expect to see my horoscope and I’d like to I wonder what’s going on. Please update me as soon as you can.
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Always bugged
App isn’t showing further dates! And calendar is bugged!
Scam
You aren’t going to be getting any interesting info without burning a hole in your wallet. Scam from a mile away. Don’t download.
The 2 Stars does not include the contents of the app itself.
I downloaded this app for astrology purposes as I needed some clear guidance and advice. It was easy to use and gave exactly what I needed. That isn’t my issue, my issue is the fact I haven’t used the app in months, I actually deleted my profile and “canceled” my membership and I’m still being charged every month. I recently re downloaded the app but the only access it’s accepting is email and I don’t think I provided my email, only phone because whenever I put any email I would’ve used into the app to recover it never shows up in my inbox. I’ve been charged for 4 months when I don’t even think I have my original profile.
My advice is to make sure when you are ready to delete the app, double check your membership is canceled and watch whatever card you gave it access to.
My advice is to make sure when you are ready to delete the app, double check your membership is canceled and watch whatever card you gave it access to.
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Let me cancel my subscription
I bought what I believed was a one time purchase. Even scoured the app to make sure it had not enrolled me in a subscription. Could not find anything that said “cancel” or something like that. Thought it was one and done, cool. Come to find out I’ve been charged $20 for a renewal, never received an email about it. Now redownloaded the app to try and get in and cancel. Email won’t come through with the link to sign in. Tried two different emails in case I misremembered which one I used. This is ridiculous.
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Scam
I tested out this app and did not like it, I have tried to cancel subscription and it does not show up on my subscriptions list and contacting the support for you is useless, you’ve tried to charge me twice already and your support email just gives me a useless cookie cutter response about canceling through my subscriptions. Then when replying saying it does not show up and can you help me on your end I get silence. DO NOT SUBSCRIBE unless you never want to be able to cancel!
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No one responds back me
The app stopped working I sent an mail to support no answer, I pay for this app so no is it the No one responds?
