ASUS AiCloud User Reviews

Customer Experience

Positive experience20.2% of reviews
Neutral14.6% of reviews
Negative experience65.3% of reviews

~ Based on 213 written reviews from the US App Store.

What users say

Is ASUS AiCloud Safe?

ASUS AiCloud has mixed safety signals based on user ratings. AppsHunter Safety Score for ASUS AiCloud is 54/100.

This assessment is based on 55 user ratings, with an App Store average of 2.4/5.

Safety Analysis

32.7% of ratings point to a safe experience
7.3% of ratings suggest some concerns
60.0% of ratings point to a risky experience

~ Based on 55 App Store ratings for ASUS AiCloud.

Is ASUS AiCloud Legit?

ASUS AiCloud appears to be a legitimate app. AppsHunter Legitimacy Score for ASUS AiCloud is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

iPhone 17 Pro Max - app crashes

The issue described here persists. No fix from Asus.
App keeps crashing when trying to access storage connected to the router. Apparently you can only use this app on one phone per household router because it works fine on my other iphone which is a 14 Pro Max.

iPhone 17 Pro Max - app crashes

App keeps crashing when trying to access storage connected to the router. Apparently you can only use this app on one phone per household router because it works fine on my other iphone which is a 14 Pro Max.

Retired long time programmer

Being a REAL computer programmer for 45+ years Other users don’t understand what this app is really doing for them, thus their negative comments. I’ve installed this app and been using it for a short time and have found it with a lot of useful features. Please keep up the GOOD work. Asus is my only and best routers!
Show more

iPhone 17 Pro Max - app crashes

App keeps crashing when trying to access storage connected to the router.

Unreliable

Unable to upload file/album. Can’t even “Clear All Completed Tasks” - The simplest, no connection needed, task

Cannot use Transfer File in secondary accounts

I have been trying all the tricks I can find in the internet to use this app in a secondary account ( another member of my family) to transfer files from their phone to the USB drive in the router. Unless I log in the app as the admin, the 3 dots needed to upload files are missing. There is no point in having a secondary account with access permission if it cannot use the upload feature. Very frustrating and disappointing.
Show more

Unavailable upload files

I use iphone. This app cant access to photos or videos to upload its.

Брак!!!

После последнего обновления пропала возможность полноценного просмотра видео на iPad 12,9”. Изображение стало значительно больше размера экрана. Пропали кнопки пуск-стоп, 10 сек назад и 10 сек вперёд. К тому же не исправили предыдущие недостатки. (Интерфейс совсем не дружественный) Тестировать нужно, прежде чем выкладывать обновление. Позор ASUS-у!!!!
Show more

Uploading issues

I would give this a 5 stars. But there with the app. I can see the drive and folders. However, I am unable to save anything to it. It doesn’t give me the options. On the desktop I have this problem.

Broken

Unable to upload images with the latest update. Probably won’t be fixed since it was last updated years ago.

不能上传了

更新后照片视频都不能上传啦,大bug,赶紧修复啦!

Junk!

No longer connects to the router. It correctly identifies the router and the AiCloud name. But, never connects. States that the router is offline.

Not connecting to main router

It used to work before. Now it can’t connect and keeps saying that the router is offline.

88U

Не работает, нет доступа через другую сеть.

I can’t get the app to work

Even despite following ASUS’s directions on setting up AiCloud 2.0, I can’t even log into my system.

Streaming my movies from my home server

Tested the SMB share feature with my NAS. Download the Oplayer app or video will be very jerky even if you download the file to your phone/device, unless you choose to play the downloaded file with an external player (VLC is what I used). If you just stream it then you will need the Oplayer app, I recommend lite. I was also able to wake on lan using the tools in the app. I wish I would have looked at this feature sooner. I am on the latest firmware as of 11/15/22.
Show more

Makuti Makavu

Asus AiCloud is the worst app never seen on the world of app, took me 7 days struggling to connect my USB drive remotely, l have spent many sleepless day and night looking for way to remotely access my USB which is connected to router and nothing worked, if Asus is promoting their own web cloud storage then should remove that option from router rather than giving users headache and troubles.. l really warn whoever want to use AiCloud remote to brace for impact.. waste of time..
Show more

太差

破开发者不更新不升级,导致根本传输不了文件!

太慢了

上传的速度太慢了

Unimpressive compared to before!

I have been a faithful ASUS purchaser and fan for over 20 years now but my loyalty is waning due to the fact that their App’s just are not cutting it anymore! This App immediately closes when selecting the file or device that you want to open. That renders it useless and teases you because you can see what you want to access on your router but there is no way to get to it. Please fix this because I really don’t want to choose another brand of router after all of these years because I can not manage my router as well as I would like to?!?!
Show more