Needs to have access to AThop card on phone so you don’t have to buy physical card
A step in the right direction with the app but still out of date with needing to buy a physical card to have access to your prepaid travel AThop money to get around. Once they load AThop as a card you can add to Google/Apple wallet they will be all over it!
Response time: excellent
How was a few metres away from the stop sign, and I was very happy the bus stopped for me when I waved them down
Journey to visit NS Hospital
We visited a relative in North shore Hospital and found the trip from Whangaparaoa Peninsula a very smooth experience, catching 3 buses. Thank you for a very good service.👍🏻👍🏻
Complicated
To do anything is not first hand. The web site you spend all your time reading each page only to find out you’re on the wrong page.
好用！
非常好用！！很详细很实时
Live departures error
The live departures icon has disappeared from the map and I can’t view the schedule. I have deleted and redownloaded the app and it’s still not showing the train station schedules. And the journey planner is not the greatest too. It shows me routes that take longer to reach where I need to go and I have to rely on live departures to navigate my own route (and I will still get to my destination much earlier than what the journey planner had).
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Can’t see my card on app
I can’t see my card on the app it says that I don’t have a registered at hop card. Asks to update details I’ve already done this and have registered a card.
Very Good
Very good
Useless app with no updates
Why design an app with “live update” features when you don’t actually have that function? Every two days train service gets canceled and the broadcast will tell you to refer to the app for live updates and further information. Guess what’s, ABSOLUTELY NOTHING THERE. Not a single word. Third party google maps does 100x better job.
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Repeatedly gives old information
It says bus has left early, which obviously means I can’t take it. Didn’t list any other options despite saying I could tap for more. Refresh did nothing.
Times not accurate
Times not accurate on app
Can’t View HOP Card
I cannot view my HOP card on the app as it tells me it is not registered, and that to register it I must update my details in MyAT HOP first. However, when I go to do that, it just refreshes the page and the update never actually goes through, meaning my card just doesn’t get registered and I still can’t view it. This is causing me major issues as I cannot cancel my automatic top-up or view my progress towards the weekly $50 cap, and I have tried countless times to report this issue or try and find a solution but nothing has worked and no one has looked into it.
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Really? Still no iPad support?
Still two significant defects/omissions: no iPad support. sounds like one omission? Well, one is the fact that the app doesn't adapt to the iPad's screen size to show more info instead of just making everything bigger. The other is the fact that the journey planner feature on AT's website *also* doesn't work on an iPad. Why do you hate iPads, guys? Until you get over this, 2 stars only for you.
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Timing
Inaccurate timing of bus arrivals which is making me late for work
finally
Finally
App
Easy to use ones you start and spend time to navigate to learn how to use it 👍🏼
Timetables!!!
Instead of making your app very annoying to read by mixing languages, how about using the space to put ferry, etc, timetables on it.
Essential for using public transport
Good app, can be a bit challenging at first to figure out how to use all the features. I use this mostly to track busses and trains rather than to plan journeys.
too clunky
terribly clunky app, i try to top up my kids card, and i have to enter and verify my details and address every time, that is not safe nor convenient
An annoying bug
Works pretty well but too involved for what should be be some simple tasks. Not helped by me having to put my glasses on just to undertake some basic lookups.
But biggest issue is that, apart from nuking them in IOS settings, I cannot work out why I keep getting service notifications even though I have that option switched off in the app. I’m not in NZ right now, but I’m getting service notifications for services that are no longer of any interest to me.
But biggest issue is that, apart from nuking them in IOS settings, I cannot work out why I keep getting service notifications even though I have that option switched off in the app. I’m not in NZ right now, but I’m getting service notifications for services that are no longer of any interest to me.
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